One of the most important aspects of building your platform is consistency. But creating great content on a regular basis is time consuming, right? Not if you follow my simple, step-by-step workflow for content creation.
If you make a stellar product but don’t provide stellar customer service, guess what you won’t have? Very many customers.
If you’re looking for a competitive advantage in business, customer service is the answer. Why? It’s like investing in both customer loyalty and your promotional budget at the same time. Customer service is the new marketing.
We all start out the week with 168 hours, but it never feels like enough, does it? Work, family, exercise, projects, hobbies, meetings, dates, time off—how can we possibly fit it all in?
According to Gallup, half of us say we don’t have enough time. But what if that’s the wrong way to look at it?
The American Management Association (AMA) just released its list of the top 30 leaders who most influenced business in 2014. I am honored to be included on the list.
|Date:||February 20, 2015|
|Appearance:||The 30 Most Influential Leaders in Business|
|Outlet:||American Management Association|
Building a platform can feel daunting. There are so many different tactics, tricks, and tools it can seem like too much to manage. But it doesn’t have to be overwhelming. These five simple actions will get big results with a small time commitment.
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I thrive on the creative energy of change. It’s what drives my interest in entrepreneurialism and technology. It’s also what’s behind this new design of my blog.
The old design was dated—“long in the tooth,” as they used to say. Beyond that, my brand has grown beyond leadership, and I wanted a design that served readers by better representing me and what I do.
If your branding doesn’t represent you, you’re not serving yourself or your audience.
People need close interpersonal relationships to thrive. And for leaders, there is more at stake than you might think.
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In our direct-access economy, there are few assets more valuable than a good email list. But what qualifies a list as good?
The first answer is usually size. We base our value judgment on how many people are on the list. It’s the same for social media metrics. The more the merrier.
But not so fast. Reach is not the same as influence.
Our words can be powerful tools to accomplish our goals. But sometimes the things we say can sabotage our success.
I have led, counseled, and mentored people for decades now. One thing I’ve noticed time and again is how much power our words possess.
Whether we’re speaking, blogging, selling, or debating, we rely on our words to pave the way to success. But they can also block our path if we’re not careful.
Follow the major news stories on crises in business, politics, diplomacy, whatever, and it’s impossible to miss that most are crises of leadership. Unsurprisingly, we see the same failures and mistakes over and over. Here are the ten I most often notice.