Why Customer Service is the New Marketing

3 Undeniable Principles Entrepreneurs Can’t Afford to Miss

If you make a stellar product but don’t provide stellar customer service, guess what you won’t have? Very many customers.

Giant Texas Sunflower Standing Out From the Crowd

Courtesy of iStock/Dean_Fikar

If you’re looking for a competitive advantage in business, customer service is the answer. Why? It’s like investing in both customer loyalty and your promotional budget at the same time. Customer service is the new marketing.

Why More Time Is Not the Answer to Your Productivity Problems

My Free New Ebook Will Show You How to Create More Margin for What Matters Most

We all start out the week with 168 hours, but it never feels like enough, does it? Work, family, exercise, projects, hobbies, meetings, dates, time off—how can we possibly fit it all in?

Infinity time spiral

Courtesy of iStock/liseykina

According to Gallup, half of us say we don’t have enough time. But what if that’s the wrong way to look at it?

The American Management Association (AMA) just released its list of the top 30 leaders who most influenced business in 2014. I am honored to be included on the list.

Date: February 20, 2015
Appearance: The 30 Most Influential Leaders in Business
Outlet: American Management Association
Format: Magazine

Season 3, Episode 7: How to Build Your Platform in 30 Minutes a Day [Podcast]

Get Noticed without Being Overwhelmed

Welcome to Season 3, Episode 7 of the This Is Your Life podcast. In this seventh episode, Michele Cushatt and I discuss five proven platform-building actions you can do in just thirty minutes a day.

Season-3-Episode-7-Artwork-V1

Building a platform can feel daunting. There are so many different tactics, tricks, and tools it can seem like too much to manage. But it doesn’t have to be overwhelming. These five simple actions will get big results with a small time commitment.

Listen to the Audio

Play

Welcome to My Newly Redesigned Blog

The 7 Steps I Took to Reimagine My Brand

I thrive on the creative energy of change. It’s what drives my interest in entrepreneurialism and technology. It’s also what’s behind this new design of my blog.

iStock_000000437453_Medium

Courtesy of iStock/Trawick-Images

The old design was dated—“long in the tooth,” as they used to say. Beyond that, my brand has grown beyond leadership, and I wanted a design that served readers by better representing me and what I do.

If your branding doesn’t represent you, you’re not serving yourself or your audience.

3 Reasons We Should Be Slow to Judge

Why Criticism Can Be More like Poison than Medicine

When I think of key leadership qualities, decisiveness is always high on the list. The ability to quickly size up a situation and act is essential.

iStock_000005281233_Medium

Courtesy of iStock/Klubovy

But sometimes we can be too fast. And that’s especially true when it comes to criticism.

Season 3, Episode 6: How to Become Your Spouse’s Best Friend [Podcast]

Why Every Leader Should Make This a Top Priority

Welcome to Season 3, Episode 6 of the This Is Your Life podcast. In this sixth episode, Michele Cushatt and I discuss what every leader needs to know about their relationships.

Season-3-Episode-6-Artwork-V1

People need close interpersonal relationships to thrive. And for leaders, there is more at stake than you might think.

Listen to the Audio

Play

Why It Takes True Fans to Get the Results You Want

The Key to Success Is Better Relationships, not Bigger Lists

In our direct-access economy, there are few assets more valuable than a good email list. But what qualifies a list as good?

iStock_000020713249_Medium

Courtesy of iStock/miappv

The first answer is usually size. We base our value judgment on how many people are on the list. It’s the same for social media metrics. The more the merrier.

But not so fast. Reach is not the same as influence.

3 Ways You’re Giving up Power with Your Words

How the Way You Speak Can Sabotage Your Success

Our words can be powerful tools to accomplish our goals. But sometimes the things we say can sabotage our success.

keys in the hand

Courtesy of iStock/anyaberkut

I have led, counseled, and mentored people for decades now. One thing I’ve noticed time and again is how much power our words possess.

Whether we’re speaking, blogging, selling, or debating, we rely on our words to pave the way to success. But they can also block our path if we’re not careful.

Season 3, Episode 5: The Top-10 Characteristics of Lousy Leaders [Podcast]

We Most Often Learn the Most from Those Who Lead the Worst

Welcome to Season 3, Episode 5 of the This Is Your Life podcast. In this fifth episode, Michele Cushatt and I discuss the top-10 characteristics of lousy leaders.

Season-3-Episode-5-Artwork-V1

Follow the major news stories on crises in business, politics, diplomacy, whatever, and it’s impossible to miss that most are crises of leadership. Unsurprisingly, we see the same failures and mistakes over and over. Here are the ten I most often notice.