In this episode, I’ll be talking about e-mail, particularly e-mail etiquette. If you’re at all like me, most of your communication—most of your work!—involves composing and reading e-mail.
And, if you’re also like me, there are probably things other people do in their e-mail messages that drive you crazy. Well—news flash—there might be things you are doing that drive others crazy too!
I usually get about two hundred emails a day. You might get even more than that. Dealing with email can take a lot of time that would be better spent pursuing the creative aspect of our work.
In this episode, I share eighteen guidelines that I believe will help you make e-mail a more civilized and effective form of communication.
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- Suggestion 1: Understand the difference between the “To” and the “CC” fields.
- Suggestion 2: Keep messages brief and to the point.
- Suggestion 3: Don’t discuss multiple subjects in a single message.
- Suggestion 4: Reply in a timely manner.
- Suggestion 5: Be mindful of your tone.
- Suggestion 6: Don’t use e-mail to criticize others.
- Suggestion 7: Don’t reply in anger.
- Suggestion 8: Don’t overuse “reply to all.”
- Suggestion 9: Don’t forward chain letters.
- Suggestion 10: Don’t “copy up” as a means of coercion.
- Suggestion 11: Don’t overuse the “high priority” flag.
- Suggestion 12: Don’t write in ALL CAPS.
- Suggestion 13: Don’t send or forward emails containing libelous, defamatory, offensive, racist, or obscene remarks.
- Suggestion 14: Remember that company e-mail isn’t private.
- Suggestion 15: Use a signature with your contact information.
- Suggestion 16: Provide “if-then” options.
- Suggestion 17: Use your spell-checker.
- Suggestion 18: Re-read your e-mail before you send it.
- Becky Caldwell asked, “Where is the line between projecting fun and still being professional?”
- Bobby Zaki asked, “How can you reduce your e-mail processing time?”
- Kieley Best asked, “Do I need to notify my clients when I have completed a task?”
- Tehila Gonen asked, “What is the best way to emphasize a word in an e-mail? bold? all caps? underline?”
- Tom Dickson asked, “Isn’t it sometimes more productive to forget e-mail and just go have a conversation?”
- I am speaking at the F&M Bank Mortgage Group in Tulsa, OK on Tuesday, December 4th. My topic will be “Platform: Get Noticed in a Noisy World,” and especially how building a platform can be helpful to loan originators and realtors.
- On Wednesday, December 5th, I will be speaking for Strata Leadership at an event they call Stratagy [sic] Circle. My topic will be “Shift: Leading Well in Challenging Times.”
- On Thursday, I’m attending a board meeting for ReThink Books in Dallas, Texas and then on Friday evening and Saturday, I’ll be hosting the year-end retreat for my Mentoring Group. We’ll be discussing finishing well.
- My next podcast will be on the topic of “The Importance of the Leader’s Heart.” If you have a question on this subject, please leave me a voicemail message. This is a terrific way to cross-promote YOUR blog or website, because I will link to it, just like I did with the callers in this episode.
In this episode I mentioned several resources, including:
- Book: The 4 Hour Work Week by Timothy Ferriss
- Book: Platform: Get Noticed in a Noisy World
- Conference: Platform Conference
- Post: Breaking E-mail Addiction
- Post: Yes, You Can Stay on Top of E-mail
- Website: Snopes
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