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	<title>Comments on: Strategic Relationship Management, Part 1</title>
	<atom:link href="http://michaelhyatt.com/2007/02/strategic-relationship-management-part-1.html/feed" rel="self" type="application/rss+xml" />
	<link>http://michaelhyatt.com/2007/02/strategic-relationship-management-part-1.html</link>
	<description>CEO, Thomas Nelson Publishers</description>
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		<item>
		<title>By: Michael Hyatt</title>
		<link>http://michaelhyatt.com/2007/02/strategic-relationship-management-part-1.html/comment-page-1#comment-31095</link>
		<dc:creator>Michael Hyatt</dc:creator>
		<pubDate>Mon, 20 Jul 2009 20:02:48 +0000</pubDate>
		<guid isPermaLink="false">http://michaelhyatt.com/?p=208#comment-31095</guid>
		<description>I just fixed it. It should work now. Thanks. </description>
		<content:encoded><![CDATA[<p>I just fixed it. It should work now. Thanks.</p>
]]></content:encoded>
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	<item>
		<title>By: Rick</title>
		<link>http://michaelhyatt.com/2007/02/strategic-relationship-management-part-1.html/comment-page-1#comment-31079</link>
		<dc:creator>Rick</dc:creator>
		<pubDate>Mon, 20 Jul 2009 18:29:59 +0000</pubDate>
		<guid isPermaLink="false">http://michaelhyatt.com/?p=208#comment-31079</guid>
		<description>the pdf link above is incorrect... </description>
		<content:encoded><![CDATA[<p>the pdf link above is incorrect&#8230;</p>
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	<item>
		<title>By: galvanized</title>
		<link>http://michaelhyatt.com/2007/02/strategic-relationship-management-part-1.html/comment-page-1#comment-4034</link>
		<dc:creator>galvanized</dc:creator>
		<pubDate>Thu, 22 Feb 2007 04:17:39 +0000</pubDate>
		<guid isPermaLink="false">http://michaelhyatt.com/?p=208#comment-4034</guid>
		<description>Hi everyone,

I agree with Jerry, that the difficult part is figuring out &#039;which is which&#039;.  I thought I&#039;d elaborate on what, for me makes it challenging.

Its a no-brainer to figure out which &#039;investment&#039; is profitable at the present moment.  Its tougher to figure out which one will *eventually* reach high profits.

From the standpoint of leadership and motivation, if you perceive someting or someone to be of high or low potential profits, could that perception become a self-fufilling prophecy (like in that classic study about teachers&#039; expectations and their students&#039; performance)?  Is the relationship between the &quot;observer&quot; and the &quot;investment&quot; a distant hands-off relationship or more interdependent?  I guess it depends.

So these two things can make it challenging to figure out which is which.

About the matrix, I am wondering if there could be only two, not four combinations.  Ie, just high profit and low profit.  Because total profit would take into account the cost of &quot;maintenance&quot; if its possible to relate them together.  But then headache and sleepless nights might not translate well into a cost (although it feels like one).

What I really enjoy and appreciate about using a framework like the one introduced by Mike, is that it helps me to adopt and experience different points of view, just to ask &quot;what if&quot;.  Thanks Mike!

Comments anyone?

Cheers,
Galvanized
</description>
		<content:encoded><![CDATA[<p>Hi everyone,</p>
<p>I agree with Jerry, that the difficult part is figuring out &#8216;which is which&#8217;.  I thought I&#8217;d elaborate on what, for me makes it challenging.</p>
<p>Its a no-brainer to figure out which &#8216;investment&#8217; is profitable at the present moment.  Its tougher to figure out which one will *eventually* reach high profits.</p>
<p>From the standpoint of leadership and motivation, if you perceive someting or someone to be of high or low potential profits, could that perception become a self-fufilling prophecy (like in that classic study about teachers&#8217; expectations and their students&#8217; performance)?  Is the relationship between the &#8220;observer&#8221; and the &#8220;investment&#8221; a distant hands-off relationship or more interdependent?  I guess it depends.</p>
<p>So these two things can make it challenging to figure out which is which.</p>
<p>About the matrix, I am wondering if there could be only two, not four combinations.  Ie, just high profit and low profit.  Because total profit would take into account the cost of &#8220;maintenance&#8221; if its possible to relate them together.  But then headache and sleepless nights might not translate well into a cost (although it feels like one).</p>
<p>What I really enjoy and appreciate about using a framework like the one introduced by Mike, is that it helps me to adopt and experience different points of view, just to ask &#8220;what if&#8221;.  Thanks Mike!</p>
<p>Comments anyone?</p>
<p>Cheers,<br />
Galvanized</p>
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	</item>
	<item>
		<title>By: tim grable</title>
		<link>http://michaelhyatt.com/2007/02/strategic-relationship-management-part-1.html/comment-page-1#comment-4035</link>
		<dc:creator>tim grable</dc:creator>
		<pubDate>Wed, 21 Feb 2007 21:14:30 +0000</pubDate>
		<guid isPermaLink="false">http://michaelhyatt.com/?p=208#comment-4035</guid>
		<description>This is some of the best information I have seen in years.
</description>
		<content:encoded><![CDATA[<p>This is some of the best information I have seen in years.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Michael Hyatt</title>
		<link>http://michaelhyatt.com/2007/02/strategic-relationship-management-part-1.html/comment-page-1#comment-4036</link>
		<dc:creator>Michael Hyatt</dc:creator>
		<pubDate>Tue, 20 Feb 2007 00:28:42 +0000</pubDate>
		<guid isPermaLink="false">http://michaelhyatt.com/?p=208#comment-4036</guid>
		<description>Ron,

This is fairly complex. I used to be an agent, and I always saw the publisher as the customer. Just follow the money. I sold projects to the publisher, and they paid me and my clients. That makes the them the customer.

But in a world of scarcity, where publishers are competing for talent, they have to treat agents and authors as the customer.

Like most healthy relationships, they work best when each party  treats the other with respect and doesn&#039;t take the relationship for granted.

Thanks,

Mike
</description>
		<content:encoded><![CDATA[<p>Ron,</p>
<p>This is fairly complex. I used to be an agent, and I always saw the publisher as the customer. Just follow the money. I sold projects to the publisher, and they paid me and my clients. That makes the them the customer.</p>
<p>But in a world of scarcity, where publishers are competing for talent, they have to treat agents and authors as the customer.</p>
<p>Like most healthy relationships, they work best when each party  treats the other with respect and doesn&#8217;t take the relationship for granted.</p>
<p>Thanks,</p>
<p>Mike</p>
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	<item>
		<title>By: Ron Davison</title>
		<link>http://michaelhyatt.com/2007/02/strategic-relationship-management-part-1.html/comment-page-1#comment-4037</link>
		<dc:creator>Ron Davison</dc:creator>
		<pubDate>Mon, 19 Feb 2007 23:07:46 +0000</pubDate>
		<guid isPermaLink="false">http://michaelhyatt.com/?p=208#comment-4037</guid>
		<description>A great book on this topic is The Loyalty Effect by Reichheld and Teal. I&#039;m curious, though; would you see the relationship with an agent as a supplier relationship or a customer relationship?
</description>
		<content:encoded><![CDATA[<p>A great book on this topic is The Loyalty Effect by Reichheld and Teal. I&#8217;m curious, though; would you see the relationship with an agent as a supplier relationship or a customer relationship?</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Michael Hyatt</title>
		<link>http://michaelhyatt.com/2007/02/strategic-relationship-management-part-1.html/comment-page-1#comment-4038</link>
		<dc:creator>Michael Hyatt</dc:creator>
		<pubDate>Mon, 19 Feb 2007 21:43:30 +0000</pubDate>
		<guid isPermaLink="false">http://michaelhyatt.com/?p=208#comment-4038</guid>
		<description>Greg,

Thanks for catching the typo. I have made the correction!

Mike
</description>
		<content:encoded><![CDATA[<p>Greg,</p>
<p>Thanks for catching the typo. I have made the correction!</p>
<p>Mike</p>
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	</item>
	<item>
		<title>By: Greg</title>
		<link>http://michaelhyatt.com/2007/02/strategic-relationship-management-part-1.html/comment-page-1#comment-4039</link>
		<dc:creator>Greg</dc:creator>
		<pubDate>Mon, 19 Feb 2007 20:47:09 +0000</pubDate>
		<guid isPermaLink="false">http://michaelhyatt.com/?p=208#comment-4039</guid>
		<description>Good food for thought, Mike. Think there&#039;s a typo on the #4. Should be &quot;high maintenance,&quot; not &quot;low high maintenance,&quot; right?


</description>
		<content:encoded><![CDATA[<p>Good food for thought, Mike. Think there&#8217;s a typo on the #4. Should be &#8220;high maintenance,&#8221; not &#8220;low high maintenance,&#8221; right?</p>
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	<item>
		<title>By: jerry</title>
		<link>http://michaelhyatt.com/2007/02/strategic-relationship-management-part-1.html/comment-page-1#comment-4040</link>
		<dc:creator>jerry</dc:creator>
		<pubDate>Mon, 19 Feb 2007 18:12:25 +0000</pubDate>
		<guid isPermaLink="false">http://michaelhyatt.com/?p=208#comment-4040</guid>
		<description>The tuff part for me is figuring out which is which and then determining to do something about it.

Thanks for the great post.


</description>
		<content:encoded><![CDATA[<p>The tuff part for me is figuring out which is which and then determining to do something about it.</p>
<p>Thanks for the great post.</p>
]]></content:encoded>
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