Occasionally, you may want to pass on something confidential to me. If so, please send it to firstname.lastname@example.org. No one has access to this account other than me—not Vicki, my assistant, nor any of the Thomas Nelson staff. In fact, it completely bypasses the Thomas Nelson servers. (GMail is a free service provided by Google.)
I promise that I will not forward your message or reveal your name to anyone else without your express permission. I will respond to each e-mail sent to me at this address, provided you use your real name. No question or comment is off limits. You are free to tell me the truth without fear of embarrassment or retaliation. I will do my best to listen carefully and respond accordingly.