Fix for Wireless Connection Problems on MacBooks, MacBook Pros, and MacBook Airs

Warning: This is a semi-technical posting for Mac-heads with network connection problems. If you aren’t experiencing this particular problem, you probably won’t find this post too interesting. On the other hand, if you have this problem, you may well regard this information as a God-send.

Photo courtesy of ©iStockphoto.com/imbarney22, Image #704547

I thought I was losing my mind. About a week ago, my wireless network connection started flaking out. I would be connected for about two minutes. Then the connection would suddenly drop out. All the while the signal strength would appear to fluctuate wildly.

The most disconcerting thing was that all the other computers in my house were working fine. So, that pretty much ruled out a problem with the modem or the router (an Airport Base Station). Nevertheless, I tried changing a few settings on the router and managed to completely trash the system. Argh!

I finally got it to work for a few minutes and posted a request for help in Apple’s Internet, Networking the MacBook Pro Support Forum. I promptly headed for the gym to chill out.

After an hour’s hard run, I came back to the forum and found that a guy named Brody had posted a reply. He directed me to a FAQ he had put together specifically for MacBook Pro connection problems. Though it’s a little old, I recommend reading it. I had already tried most of his suggestions, but #12 completely healed my system. It has been working ever since.

Here’s what I did:

  1. I clicked on the Apple Menu () on the upper left-hand corner of the screen. I selected System Preferences. I then clicked on the Network icon.
  2. In the dialog box, I clicked on the Advanced tab in the lower right-hand corner. I then clicked on my network entry and drug it to the top, so that it was the first entry in the list. (It may take a couple of tries to “grab” it.) It looked like this:

    System Preferences | Network | Advanced

  3. I then clicked on Apply Now and shut down my computer.
  4. Next I re-started my computer and zapped the PRAM. This sounds more dangerous than it really is. You simply hold down the Command (⌘), Option, P, and R keys simultaneously immediately after re-starting the system. You must do this before the gray screen appears. Don’t let go of the keys until you hear the startup sound for the second time.

That’s all there is to it. Evidently, something got corrupted in my PRAM. Clearing it fixed the problem. Kind of like a reboot.

Don’t worry if you don’t understand what PRAM is. I still don’t. All I know is that my system is fixed, and I am happily surfing away.

Question: Did this fix work for you? You can leave a comment by clicking here.
Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, I will receive an affiliate commission. Regardless, I only recommend products or services I use personally and believe will add value to my readers. I am disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

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  • Jennifer Monkeyfeet

    I’ve tried the PRAM and the IPV6 solutions suggested, but no joy.  My Airport just switches itself off within  a minute of turning my MBP on or restarting.

    It has been like this since I bought it in 2007, and despite having the network card changed and indeed the whole motherboard replaced (under that MBP 2007 – 2008 extended warranty, about two weeks after the Applecare plan I had purchased expired) I am not aware of any way to fix the problem.  The same problem has occurred with several routers, in many locations, in a few different countries, so it’s definitely something to do with the MBP.

    However, I do find that if the macbook has been on for a while, or if it is plugged in to recharge, it is less likely to occur and the connection tends to hold, so I wonder if it is something to do with the temperature of the laptop and it’s components – as if there are parts that need to heat up enough to expand  in order to close a connection?  I can think of no other explanation for this ‘won’t work until it heats up’ issue.  

    • http://justin.am/ Justin Wise

      Jennifer … Have you taken it into an Apple Store? Those geniuses seem to have a fix for everything! ;)

  • Cindy

    Thanks for your words of wisdom, Michael! I just bought a  MacBook Pro for my business and I am making the switch!  I am a little nervous about all of the things that might not flow… but here I go.

    • http://michaelhyatt.com Michael Hyatt

      Good for you. Enjoy!

  • A17b1c1

    Thank you! your post is just what I needed! 

  • Hopkinson13

    I have been struggling with this for a week or more now.  This is great fixed in moments. Tank you Mac head.

  • Darshanquest

    It worked like a charm- it did not make sense to be – but i m a happy person and so is my customer!! thanks

  • Chocolatecraver

    i had a problem that took 4 trips to the apple store and getting a new macbook and then finally got the answer from apple support!!! I had to change the DNS number to the free google number that is offered to support the macbook.  They said this happens most with people who have both macs and pcs in the house.  call apple support and ask about how to try a different DNS number.

  • Catherineosullivan

    what is the option key?

    • http://michaelhyatt.com Michael Hyatt

      It is the same as the Alt key—the one just to the left of the Command (or Apple) key.

  • Odkelly

    f*****g brilliant, man! First fix I tried and it worked like a charm. Glad that it wasn’t a hardware problem. Thank you so much for sharing.

  • Cyberlily

    Hi Michael: I tried your fix but it didn’t work. I am so frustrated with this issue. I have always had no trouble connecting until we brought a few idevices into the house. I am an avid Mac user and designer, so I know what’s best. However, we now have 2 iPhones, 1 iPad, 1 iPod Touch, 1 MacBook (older model 3 years old), 1 desktop PC running Ubuntu (we don’t like viruses), 1 Samsung Netbook and finally 1 old Toshiba laptop my husband uses for CAD drawings.
    We have reconfigured the router (Bell latest model) to not be broadcast and use the password key written on it’s label. It has WPA2-Personal security. We did this because some neighbours were stealing our Wi-Fi. I have blocked them now. They were using their Wii on our Wi-Fi. 
    I can see all the devices that are inactive on my personal IP page provided by Bell. We used to have problems connecting the Ubuntu system when the idevices came into the mix. We have a wired connection for the desktop PC with Ubuntu. Now everyone can get wireless connections except my Macbook (OSX v10.5.8-Leopard). My daughter even watches Netflix on her iPad.
    So what on earth is going on? Nobody seems to be able to help me. Do I need to upgrade to Lion or maybe just Snow Leopard? If you have any other ideas, please share them with me.

    Sincerely,
    cyberlily

    • http://michaelhyatt.com Michael Hyatt

      Have you visited with one of the Apple geniuses? That’s what I would recommend. Unfortunately, I don’t have any insight beyond what I have shared. Sorry.

  • Photo

    I had exact same issue and now it’s fixed. Thank you. I had been driven BONKERS.

  • Angie Arndt

    Yes and yay! Too cool! I thought disconnect/connect/diagnose was going to be my way of life.

  • Kate4bz

    Not fixed but thanks. My MacBook pro is 3 days in residence and now I have no wifi for it, my iPhone or my iPad. Frustrating isn’t the word. Even my machead son can’t solve the problem.

  • Kate4bz

    Solved the problem myself. Updated imac to most current system software and the wifi sprang into life!!! (seems slow for some sites though).  Iphone, ipad and macbook pro all chattering away. Thanks for the help and the ideas

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