How to Change a Dress Code Policy—in 24 Hours

Often, decision-making in corporations crawls along at a snail’s pace. Or so it seems. But occasionally, when the right idea surfaces at the right time, things can move quickly.

Group of Happy People in Jeans - Photo courtesy of ©iStockphoto.com/Andresr, Image #5563401

Photo courtesy of ©iStockphoto.com/Andresr

On Thursday, October 16, at 4:30 p.m. Gabe Wicks, the VP in charge of our Design and Multimedia Group, sent me an email. He challenged our dress code policy, saying

Given the harsh economic climate, why don’t we help out our employees’ personal expenses while also giving them a positive perk that won’t cost the company a dime? Allowing employees to wear jeans at their discretion would do both. It would certainly reduce dry cleaning costs for most staffers, and it would be a tangible policy change that would lift spirits and give people one more reason to be thankful they have a job, particularly with a company that sincerely cares about them, their finances and their comfort at work.

I replied seven minutes later to Gabe and Jim Thomason, our VP of Human Resources. I told them both that I loved the idea. Jim replied a few minutes later and suggested that we poll the executive leadership team. We gave them a “negative option,” telling them that we were going to announce the change on Friday afternoon unless they objected. I wanted for our employees to go into the weekend with some positive news.

By noon on Friday, we had heard from everyone on the executive team. Jim sent out a “Dress Code Change” announcement at 1:30 p..m., less than 24 hours from the time Gabe first presented the idea.

An hour later Jim reported back that his email was “lit up with thank-you notes.” More than one employee said to him, “This is the best news I have heard in weeks?” Wow.

Last week, in honor of our new dress code, I wore jeans every single day. I loved how much more productive I felt. I don’t know if it was the jeans per se or just the change of pace. Regardless, I like it.

Question: Why do you think most people responded so positively to such a seemingly small change in our dress code? What other small changes could we make that would have a big impact?
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  • http://jollyblogger.typepad.com/ David Wayne

    I'm wondering if we could extend this discussion to the arena of worship services? I know that some of the more emergent leaning churches dress casually but many of the more conservative and traditional churches still have an unspoken dress code. I'm a pastor and would love to wear jeans on Sunday, but fear it would scandalize some. But I'm wondering if this more "casual" atmosphere might have some similar effects to what happened at TN. Not necessarily in terms of great "production" but greater freedom in worship.

  • http://jollyblogger.typepad.com David Wayne

    I’m wondering if we could extend this discussion to the arena of worship services? I know that some of the more emergent leaning churches dress casually but many of the more conservative and traditional churches still have an unspoken dress code. I’m a pastor and would love to wear jeans on Sunday, but fear it would scandalize some. But I’m wondering if this more “casual” atmosphere might have some similar effects to what happened at TN. Not necessarily in terms of great “production” but greater freedom in worship.

  • Misty Jones

    Mike, I think the most exciting thing about this news is trust. It may sound kind of silly, but it's just like a parent-child relationship – it's so rewarding when we're given the chance to use our common sense (and fashion sense, of course) to let us dictate what's appropriate and what's not rather than being forced to abide by a set of specific rules. Being told "we trust you, so have a bit of freedom!" by the "higher-ups" is awesome. :)

    And thanks for responding to emails so quickly! You're a role model for all of us drowning in our emails trying to swim out. ;)

  • Misty Jones

    Mike, I think the most exciting thing about this news is trust. It may sound kind of silly, but it’s just like a parent-child relationship – it’s so rewarding when we’re given the chance to use our common sense (and fashion sense, of course) to let us dictate what’s appropriate and what’s not rather than being forced to abide by a set of specific rules. Being told “we trust you, so have a bit of freedom!” by the “higher-ups” is awesome. :)

    And thanks for responding to emails so quickly! You’re a role model for all of us drowning in our emails trying to swim out. ;)

  • Richard Muske

    As one who is benefiting from this policy change, I can certainly attest to the increase in morale and productivity. But what makes a greater impression on me about the company I work for, is the progression. We do not live in formal times anymore and our world is growing increasingly more casual. To work for a company that recognizes that and says "it's okay to be casual" makes me proud that we are on the progressive side of decision making. Let's keep moving forward! Hooray!

  • Richard Muske

    As one who is benefiting from this policy change, I can certainly attest to the increase in morale and productivity. But what makes a greater impression on me about the company I work for, is the progression. We do not live in formal times anymore and our world is growing increasingly more casual. To work for a company that recognizes that and says “it’s okay to be casual” makes me proud that we are on the progressive side of decision making. Let’s keep moving forward! Hooray!

  • http://www.ad1024.wordpress.com/ Andy Depuy

    Mike I someday hope to have the honor to meet you because God has given you a gift which you are doing what God does by listening to his people and that is a gift is listening to the people that work for you and you do it with alot of love which in the work force that does not happen with the top man. Thank you for your honesty and love for people

  • http://www.ad1024.wordpress.com Andy Depuy

    Mike I someday hope to have the honor to meet you because God has given you a gift which you are doing what God does by listening to his people and that is a gift is listening to the people that work for you and you do it with alot of love which in the work force that does not happen with the top man. Thank you for your honesty and love for people

  • http://www.thomasnelson.com/ Lindsey

    I love the dog idea! I have been secretly toying with the idea of suiting up Molly, my pound-pup, and bringing her to the office on Halloween and let her show off her chicken costume.

  • http://www.thomasnelson.com Lindsey

    I love the dog idea! I have been secretly toying with the idea of suiting up Molly, my pound-pup, and bringing her to the office on Halloween and let her show off her chicken costume.

  • Gabe

    The ironic thing is that I've been wearing a blazer with my jeans every day and people are asking me why I'm so dressed up! Thanks again for listening, Mike. I'm grateful that responsiveness is one of your core values!

  • Gabe

    The ironic thing is that I’ve been wearing a blazer with my jeans every day and people are asking me why I’m so dressed up! Thanks again for listening, Mike. I’m grateful that responsiveness is one of your core values!

  • http://www.michaelhyatt.com/ Michael S. Hyatt

    @Misty,

    I think you are onto something with your trust comment. I know that I always respond positively when people communicate that they trust me. I think most people want to do the right thing.

    Thanks,

    Mike

  • http://www.michaelhyatt.com/ Michael S. Hyatt

    @Misty,

    I think you are onto something with your trust comment. I know that I always respond positively when people communicate that they trust me. I think most people want to do the right thing.

    Thanks,

    Mike

  • http://www.michaelhyatt.com Michael S. Hyatt

    @Misty,

    I think you are onto something with your trust comment. I know that I always respond positively when people communicate that they trust me. I think most people want to do the right thing.

    Thanks,

    Mike

  • Tim

    I loved your approach.

    I think that anything you could do to reduce paper work would be a good opportunity. Particularly if that paper work seems to exist because "the boss doesn't trust me".

    For example, when on the road, I'd rather have a "no-questions-asked-meal-allowance" set at some reasonable level. Then if I keep expenses below that level, we are all happy and no need to go into the nitty-gritty of documenting and receipting every bite.

    There's lot of paper work examples that you could probably look at. Getting rid of it would establish a level of trust in your people and save them hours which could be more productively spent.

  • Tim

    I loved your approach.

    I think that anything you could do to reduce paper work would be a good opportunity. Particularly if that paper work seems to exist because “the boss doesn’t trust me”.

    For example, when on the road, I’d rather have a “no-questions-asked-meal-allowance” set at some reasonable level. Then if I keep expenses below that level, we are all happy and no need to go into the nitty-gritty of documenting and receipting every bite.

    There’s lot of paper work examples that you could probably look at. Getting rid of it would establish a level of trust in your people and save them hours which could be more productively spent.

  • http://www.michaelhyatt.com/ Michael S. Hyatt

    @Tim,

    That is actually a good suggestion. I know we do that with contractors, but I am not sure we can do it with the IRS. They may require the documentation. Regardless, it's worth checking out.

    Thanks,

    Mike

  • http://www.michaelhyatt.com/ Michael S. Hyatt

    @Tim,

    That is actually a good suggestion. I know we do that with contractors, but I am not sure we can do it with the IRS. They may require the documentation. Regardless, it's worth checking out.

    Thanks,

    Mike

  • http://www.michaelhyatt.com Michael S. Hyatt

    @Tim,

    That is actually a good suggestion. I know we do that with contractors, but I am not sure we can do it with the IRS. They may require the documentation. Regardless, it’s worth checking out.

    Thanks,

    Mike

  • Clay

    I feel so much better just knowing TN has gone jeans casual. I'm a Nashville expat in casual Colorado and I wear creased jeans and a sport jacket every day at my little nonprofit ministry office (me and Gabe). I actually tell people it's my Nashville music executive look, but guess I'll have to expand that to publishing now, too. Oh, and one good thing about wearing a nice jacket is it covers up the fact that I buy my jeans at Sam's Club for $12.95. (No one knows I get many of my jackets for $6.00 at Goodwill!) Very cool move, Mike.

  • Clay

    I feel so much better just knowing TN has gone jeans casual. I’m a Nashville expat in casual Colorado and I wear creased jeans and a sport jacket every day at my little nonprofit ministry office (me and Gabe). I actually tell people it’s my Nashville music executive look, but guess I’ll have to expand that to publishing now, too. Oh, and one good thing about wearing a nice jacket is it covers up the fact that I buy my jeans at Sam’s Club for $12.95. (No one knows I get many of my jackets for $6.00 at Goodwill!) Very cool move, Mike.

  • Clay

    I feel so much better just knowing TN has gone jeans casual. I’m a Nashville expat in casual Colorado and I wear creased jeans and a sport jacket every day at my little nonprofit ministry office (me and Gabe). I actually tell people it’s my Nashville music executive look, but guess I’ll have to expand that to publishing now, too. Oh, and one good thing about wearing a nice jacket is it covers up the fact that I buy my jeans at Sam’s Club for $12.95. (No one knows I get many of my jackets for $6.00 at Goodwill!) Very cool move, Mike.

  • http://www.michaelhyatt.com/ Michael S. Hyatt

    @Clay,

    Now I feel better. My daughter's gave me a hard time for buying cheap $29.50 jeans from Old Navy. I just couldn't justify the $150 designer jeans!

    Mike

  • http://www.michaelhyatt.com/ Michael S. Hyatt

    @Clay,

    Now I feel better. My daughter’s gave me a hard time for buying cheap $29.50 jeans from Old Navy. I just couldn’t justify the $150 designer jeans!

    Mike

  • http://www.michaelhyatt.com Michael S. Hyatt

    @Clay,

    Now I feel better. My daughter’s gave me a hard time for buying cheap $29.50 jeans from Old Navy. I just couldn’t justify the $150 designer jeans!

    Mike

  • http://MaryRSnyder.com/ Mary

    It shows that you (and the entire leadership group) care. You care about your people You care about their financial situation. The bottom line is that you care.

    Caring for your people makes a huge difference. It never ceases to amaze me how blessed am I to have published (soon to be) from Thomas Nelson.
    Thanks for caring about the people. You ARE making a difference.

    As for other ideas….. do you have a Starbucks in the building? Free Starbucks coffee daily? Oh, wait, that's what the Dot Com Start Ups offered…. well, never mind. I guess that means the free msssages are out of the question.

  • http://MaryRSnyder.com Mary

    It shows that you (and the entire leadership group) care. You care about your people You care about their financial situation. The bottom line is that you care.

    Caring for your people makes a huge difference. It never ceases to amaze me how blessed am I to have published (soon to be) from Thomas Nelson.
    Thanks for caring about the people. You ARE making a difference.

    As for other ideas….. do you have a Starbucks in the building? Free Starbucks coffee daily? Oh, wait, that’s what the Dot Com Start Ups offered…. well, never mind. I guess that means the free msssages are out of the question.

  • Jim Thomason

    Great post, Sir, but you forgot one important part of the story. We heard back from each and every member of the Executive Leadership Team and the vote for jeans was unanimous.

  • Jim Thomason

    Great post, Sir, but you forgot one important part of the story. We heard back from each and every member of the Executive Leadership Team and the vote for jeans was unanimous.

  • http://www.michaelhyatt.com/ Michael S. Hyatt

    @Jim,

    You're right. I did forget that part! Thanks for the reminder.

    Mike

  • http://www.michaelhyatt.com Michael S. Hyatt

    @Jim,

    You’re right. I did forget that part! Thanks for the reminder.

    Mike

  • Vilmantas Baranauska

    Freedom matters.

    When I changed my employer more than 3 years ago, I was asked to choose my mobile phone and notebook model. There were some limits but overall I was free to choose anything I like.

    This had a huge impact. I kept telling all my friends for several months about this. I feel good now just remembering the feeling I had then.

    However, not everyone is interested in choosing notebook model. Some people just have no glue and no will to choose a computer. Offer them some "standard" choice. Do not restrict those who care.

    There are many tiny (or big) things which don't cost company much but which have great value to employees.

    Let them choose:
    - office chair;
    - notebook/monitor/keyboard/mouse;
    - mobile phone;
    - plants (you do have some in office, right?).

    As a Christmas gift you may offer employees to spent specific amount of money on their work environment. Maybe some want to spend $200 for a mouse, or buy an Aeron chair (they could save necessary amount over several years).

    Let them choose whenever it doesn't cost too much to your company.

  • Vilmantas Baranauskas

    Freedom matters.

    When I changed my employer more than 3 years ago, I was asked to choose my mobile phone and notebook model. There were some limits but overall I was free to choose anything I like.

    This had a huge impact. I kept telling all my friends for several months about this. I feel good now just remembering the feeling I had then.

    However, not everyone is interested in choosing notebook model. Some people just have no glue and no will to choose a computer. Offer them some “standard” choice. Do not restrict those who care.

    There are many tiny (or big) things which don’t cost company much but which have great value to employees.

    Let them choose:
    - office chair;
    - notebook/monitor/keyboard/mouse;
    - mobile phone;
    - plants (you do have some in office, right?).

    As a Christmas gift you may offer employees to spent specific amount of money on their work environment. Maybe some want to spend $200 for a mouse, or buy an Aeron chair (they could save necessary amount over several years).

    Let them choose whenever it doesn’t cost too much to your company.

  • Vilmantas Baranauskas

    Freedom matters.

    When I changed my employer more than 3 years ago, I was asked to choose my mobile phone and notebook model. There were some limits but overall I was free to choose anything I like.

    This had a huge impact. I kept telling all my friends for several months about this. I feel good now just remembering the feeling I had then.

    However, not everyone is interested in choosing notebook model. Some people just have no glue and no will to choose a computer. Offer them some “standard” choice. Do not restrict those who care.

    There are many tiny (or big) things which don’t cost company much but which have great value to employees.

    Let them choose:
    - office chair;
    - notebook/monitor/keyboard/mouse;
    - mobile phone;
    - plants (you do have some in office, right?).

    As a Christmas gift you may offer employees to spent specific amount of money on their work environment. Maybe some want to spend $200 for a mouse, or buy an Aeron chair (they could save necessary amount over several years).

    Let them choose whenever it doesn’t cost too much to your company.

  • Hannah

    It was amazing how much that one change affected me financially. I was dreading having to go spend money on winter work clothes. Thank you for being considerate of us and not being afraid to take that suggestion and change a long time policy.

  • Hannah

    It was amazing how much that one change affected me financially. I was dreading having to go spend money on winter work clothes. Thank you for being considerate of us and not being afraid to take that suggestion and change a long time policy.

  • Hannah

    It was amazing how much that one change affected me financially. I was dreading having to go spend money on winter work clothes. Thank you for being considerate of us and not being afraid to take that suggestion and change a long time policy.

  • http://profile.typekey.com/paulmerrill/ Paul Merrill

    I think the response was so positive because your new dress code said we value our people more than tradition.

  • http://profile.typekey.com/paulmerrill/ Paul Merrill

    I think the response was so positive because your new dress code said we value our people more than tradition.

  • http://profile.typekey.com/paulmerrill/ Paul Merrill

    I think the response was so positive because your new dress code said we value our people more than tradition.

  • Craig Rairdin

    Why'd you have a dress code to begin with?

    This article could've been about how one little comment caused us to question the whole practice of enforcing a dress code. Instead, you just added one more allowed item to the short list of what your employees are allowed to wear. That's not a big change. It's a non-change disguised as a big change. Which suggests another title change, "How we tricked our employees into thinking we care."

    No offense intended; I hope none is taken. I purposefully do not work at a company with such despotic, archaic policies. Where others choose to work and how they run their companies is their business. It's just that you invited comments, so there you go.

    (And since it's come up, "no dogs" is a good policy. More people are allergic to animal dander than even realize it.)

  • Craig Rairdin

    Why’d you have a dress code to begin with?

    This article could’ve been about how one little comment caused us to question the whole practice of enforcing a dress code. Instead, you just added one more allowed item to the short list of what your employees are allowed to wear. That’s not a big change. It’s a non-change disguised as a big change. Which suggests another title change, “How we tricked our employees into thinking we care.”

    No offense intended; I hope none is taken. I purposefully do not work at a company with such despotic, archaic policies. Where others choose to work and how they run their companies is their business. It’s just that you invited comments, so there you go.

    (And since it’s come up, “no dogs” is a good policy. More people are allergic to animal dander than even realize it.)

  • Craig Rairdin

    Why’d you have a dress code to begin with?

    This article could’ve been about how one little comment caused us to question the whole practice of enforcing a dress code. Instead, you just added one more allowed item to the short list of what your employees are allowed to wear. That’s not a big change. It’s a non-change disguised as a big change. Which suggests another title change, “How we tricked our employees into thinking we care.”

    No offense intended; I hope none is taken. I purposefully do not work at a company with such despotic, archaic policies. Where others choose to work and how they run their companies is their business. It’s just that you invited comments, so there you go.

    (And since it’s come up, “no dogs” is a good policy. More people are allergic to animal dander than even realize it.)

  • http://themondaynut.wordpress.com/ Brent Beckley

    Do the employees feel like they play a real part in the company, or do they simply follow what the executive team says? I would suggest that each person is an "expert" in their particular part of the equation and should be regularly consulted as to how they would change policies. I believe that employees who feel like more of the process are happier and more productive. If you haven't read it, take a look at The Medici Effect. Changed my whole perception on the transfer of ideas and how people value their contributions to the "society" (i.e. business). I like the new dress code, but there are bigger fish to fry.

  • http://themondaynut.wordpress.com/ Brent Beckley

    Do the employees feel like they play a real part in the company, or do they simply follow what the executive team says? I would suggest that each person is an “expert” in their particular part of the equation and should be regularly consulted as to how they would change policies. I believe that employees who feel like more of the process are happier and more productive. If you haven’t read it, take a look at The Medici Effect. Changed my whole perception on the transfer of ideas and how people value their contributions to the “society” (i.e. business). I like the new dress code, but there are bigger fish to fry.

  • http://themondaynut.wordpress.com Brent Beckley

    Do the employees feel like they play a real part in the company, or do they simply follow what the executive team says? I would suggest that each person is an “expert” in their particular part of the equation and should be regularly consulted as to how they would change policies. I believe that employees who feel like more of the process are happier and more productive. If you haven’t read it, take a look at The Medici Effect. Changed my whole perception on the transfer of ideas and how people value their contributions to the “society” (i.e. business). I like the new dress code, but there are bigger fish to fry.

  • http://www.michaelhyatt.com/ Michael S. Hyatt

    @Brent: Let’s see if any of our employees comment here. I don’t want to speak for them.

    Regardless, I agree with you. Employees are an important part of the process. I will indeed take a look at The Medici Effect. Thanks.

  • http://www.michaelhyatt.com/ Michael S. Hyatt

    @Brent: Let's see if any of our employees comment here. I don't want to speak for them.

    Regardless, I agree with you. Employees are an important part of the process. I will indeed take a look at The Medici Effect. Thanks.

  • http://www.michaelhyatt.com Michael S. Hyatt

    @Brent: Let’s see if any of our employees comment here. I don’t want to speak for them.

    Regardless, I agree with you. Employees are an important part of the process. I will indeed take a look at The Medici Effect. Thanks.

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