My Experience Using a Virtual Assistant
I left my role as CEO of Thomas Nelson in April 2011. I thought I could get by without an assistant. Boy, was I wrong.
As a result of greater focus on writing, my blog traffic spiked and my comment load doubled. I started getting more email. I had to book my own travel. I soon felt overwhelmed.
Initially, I thought I’d hire a part-time assistant. I even created a job description and sent it to several people I thought might know of someone. A few people applied.
But then I started counting the cost:
- Where would I put them, since I work out of my house?
- Would I have to supply my assistant with a computer? a cell phone? other equipment?
- Did I want to pay payroll taxes and keep up with the paperwork?
So, I switched gears and considered a virtual assistant (a “VA”). I re-read Tim Ferriss’s excellent chapter on virtual assistants in The 4-Hour Work Week (see Chapter 8).
I had hired a “VA” a few years ago while I was still at Thomas Nelson. I did this more as an experiment than anything else. I hired someone in another country for about $10 an hour. It was cheap, but the service was disappointing. I decided this time that I would hire someone domestically.
I posted on Twitter that I was looking for a virtual assistant. Within an hour, Bryan Miles of eaHELP.com responded. We talked by phone a few minutes later.
I was impressed by Bryan’s responsiveness, personal values, and operating philosophy. After considering a few other options, I decided to give his firm a try.
Bryan assigned Tricia to my account. I was immediately impressed with her. She has worked for me since August, and I couldn’t be happier. People I interact with, assume that we are working out of the same office. She has her own michaelhyatt.com email address. I routinely get compliments on her responsiveness and efficiency.
Here’s what she does:
- She screens my email. She checks my main email accounts, handles what she can, and “redirects” the messages that require my personal attention to my private account. She has reduced my email load by 90 percent.
- She books my travel. She handles all the details, including airline reservations, hotels, car rental, etc. She sets up a trip in TripIt, so I have everything I need in one place.
- She makes calls on my behalf. She makes appointments (both personal and professional), confirms my appointments, checks my voice mail, and follows up as needed.
- She manages my calendar. Almost nothing gets on my calendar unless it passes through her first. We have agreed together that I will only accept appointments on two afternoons a week, and she works to stay within those boundaries.
- She handles other projects as needed. I continue to turn over more and more to her. For example, she recently screened all the people who had applied to be a community leader on my site. She and my manager, Joy, ended up picking the final ten I appointed.
Basically, Tricia can do anything that doesn’t require her physical presence.
I started using her for five hours a week and quickly went to fifteen. I found that I was so much more productive that it was well-worth the additional investment.
Tricia has now become such a partner in my business that I no longer even think of her as virtual. She’s just one of my teammates—and a very valuable one at that.

In:

MICHELE CUSHATT is a communicator and storyteller whose speaking experience includes Women of Faith, Focus on the Family, and Compassion International. As emcee and communication coach, Michele is in her sixth year on staff at
BARRY HILL, JR. is a storyteller, blogger, speaker, barista, and is in his fifteenth year of full-time ministry to teens and their families. He lives in Northern Virginia with his wife, Rachel, and their six children—“the circus.” You can usually find Barry where fresh coffee and good ideas are brewing. To join in the conversation, drop by his blog,
JOE LALONDE is a husband, explorer, challenger, and an adrenaline junkie. He has served as a youth leader for E3 Ministries for over 10 years. He is usually found wandering the woods, enjoying the company of his wife, or running the trails. Joe enjoys helping others expand their influence and leadership skills. You can connect with Joe at his
RACHEL LANCE is originally from Alaska but now lives in a Chicago suburb with her husband and daughter. She works in technology and communications for the
JIM MARTIN is the minister of Crestview Church of Christ in Waco, Texas, where he has served since 1994. He also leads a mentoring group, primarily composed of younger Christian leaders, and serves as a Mentoring Partner for
TIM PETERS is the Co-Founder of
JASON STAMBAUGH is a husband, father, former fat kid, accidental techie, and founder of
JEREMY STATTON is an orthopedic surgeon in Louisville, KY. Although he enjoys writing, reading, and running, his first love is his wife and four kids. His family is currently in the process of adopting a son from China. He is also the author of
JOHN TILLER is an inspirational speaker and writer. He travels with his family to churches, conferences, and other events sharing
JUSTIN WISE is the social strategist for 

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