My Experience Using a Virtual Assistant

I left my role as CEO of Thomas Nelson in April 2011. I thought I could get by without an assistant. Boy, was I wrong.

As a result of greater focus on writing, my blog traffic spiked and my comment load doubled. I started getting more email. I had to book my own travel. I soon felt overwhelmed.

Initially, I thought I’d hire a part-time assistant. I even created a job description and sent it to several people I thought might know of someone. A few people applied.

But then I started counting the cost:

  • Where would I put them, since I work out of my house?
  • Would I have to supply my assistant with a computer? a cell phone? other equipment?
  • Did I want to pay payroll taxes and keep up with the paperwork?

So, I switched gears and considered a virtual assistant (a “VA”). I re-read Tim Ferriss’s excellent chapter on virtual assistants in The 4-Hour Work Week (see Chapter 8).

I had hired a “VA” a few years ago while I was still at Thomas Nelson. I did this more as an experiment than anything else. I hired someone in another country for about $10 an hour. It was cheap, but the service was disappointing. I decided this time that I would hire someone domestically.

I posted on Twitter that I was looking for a virtual assistant. Within an hour, Bryan Miles of eaHELP.com responded. We talked by phone a few minutes later.

I was impressed by Bryan’s responsiveness, personal values, and operating philosophy. After considering a few other options, I decided to give his firm a try.

Bryan assigned Tricia to my account. I was immediately impressed with her. She has worked for me since August, and I couldn’t be happier. People I interact with, assume that we are working out of the same office. She has her own michaelhyatt.com email address. I routinely get compliments on her responsiveness and efficiency.

Here’s what she does:

  • She screens my email. She checks my main email accounts, handles what she can, and “redirects” the messages that require my personal attention to my private account. She has reduced my email load by 90 percent.
  • She books my travel. She handles all the details, including airline reservations, hotels, car rental, etc. She sets up a trip in TripIt, so I have everything I need in one place.
  • She makes calls on my behalf. She makes appointments (both personal and professional), confirms my appointments, checks my voice mail, and follows up as needed.
  • She manages my calendar. Almost nothing gets on my calendar unless it passes through her first. We have agreed together that I will only accept appointments on two afternoons a week, and she works to stay within those boundaries.
  • She handles other projects as needed. I continue to turn over more and more to her. For example, she recently screened all the people who had applied to be a community leader on my site. She and my manager, Joy, ended up picking the final ten I appointed.

Basically, Tricia can do anything that doesn’t require her physical presence.

I started using her for five hours a week and quickly went to fifteen. I found that I was so much more productive that it was well-worth the additional investment.

Tricia has now become such a partner in my business that I no longer even think of her as virtual. She’s just one of my teammates—and a very valuable one at that.

Question: Have you ever considered hiring a virtual assistant? What would it make possible for you? You can leave a comment by clicking here.
Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, I will receive an affiliate commission. Regardless, I only recommend products or services I use personally and believe will add value to my readers. I am disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

Get Free Email Updates!

Exclusive bonus! Subscribe today and you’ll receive a link to download my brand new e-book, Creating a Personal Life Plan, FREE. This step-by-step guide will help you design the life you’ve always wanted.

WestBow Press

Please note: I reserve the right to delete comments that are snarky, offensive, or off-topic. If in doubt, read My Comments Policy.

  • http://frankviola.org/ Frank Viola

    Thanks, Michael. This is helpful. I have a good friend who has a VA that he raves about, and I’ve always wondered what they did. Now I have an idea . . .

    • http://jonstolpe.wordpress.com Jon Stolpe

      I agree.  Thanks for the information.  I’m not ready for this type of service yet, but I might be someday.

      I know I have often wondered to myself, “I could be more productive with another one of me.”  But I’m sure that would add other complications.  A virtual assistant may be just the answer to relieve some of the work volume.  Thanks!

      • http://www.ChristianFaithAtWork.com/ Chris Patton

        If you want a great visualization of this concept (another one of you), then you need to watch Multiplicity with Michael Keaton. I think it came out back in the mid 90′s, but it was absolutely hilarious!

        You are right about complications!

        • http://michaelhyatt.com Michael Hyatt

          I loved that movie! One of my favorites.

        • http://www.jeffrandleman.com Jeff Randleman

          I love that movie!

    • http://www.whatisleadership.tv/ Kenneth Acha

      I’m grateful for the information because I am actually currently looking for a VA… this is very timely

      • http://www.MicheleCushatt.com/ Michele Cushatt

        Based on your multiple roles/responsibilities, it looks like you need one! Let us know how it works out for you, Kenneth.

      • http://www.sundijo.com Sundi Jo Graham

        Wow! Coach, pastor, physician, speaker, blogger? I think a VA will come in handy for you :)

    • Bailey

      Frank – feel free to eM me if you would like more info on eaHELP. My eM address is bailey@eahelp.com. Thanks and I hope to be in-touch!

  • http://twitter.com/RenaissanceKate Kate Hash

    I’ve been considering this for a little while now…might have to seriously start looking in to it!

    • http://michaelhyatt.com Michael Hyatt

      It’s worth trying, especially if you can free yourself to do more of what you do best.

      • http://twitter.com/godvertiser Kenny Jahng

        The best place to start is things that you can “systematize” — routines, repetitive tasks, praxis that you can map out with decision trees and leave a bucket for escalating and bringing to your attention for personal direction.

    • Bailey

      Kate – I would love to connect you with Bryan to discuss how eaHELP can solve your specific VA needs. My email address is bailey@eahelp.com. Please feel free to reach out to me if you are interested in the next step.

  • http://frankviola.org/ Frank Viola

    I forgot to add . . . transcribing spoken audios to a document (like Word). If anyone knows a VA whom they can recommend for this specific task, please let me know.

    • http://michaelhyatt.com Michael Hyatt

      I used Ginger Schell for a big transcription project. She was fantastic!

      • http://frankviola.org/ Frank Viola

        Excellent. Thanks, Michael! I’ll contact Ginger.

        • Bob Sorensen

          Frank,

          You may also want to consider help from ODesk to do your transcription.  A test on a six minute audio file has generated positive results. For comparison purposes it looks like the cost will be about $1 per minute of transcribed audio.

          • kkcoolj

            Actually, I have had audio mp3′s transcribed via oDesk for anywhere from $0.25–$0.65 per minute of audio multiple times.  The key is to make sure you find someone with high English scores (vocab, spelling, etc) as well as specific transcription experience vs. a generic admin.

  • http://joeandancy.com/ Joe Abraham

    I read a similar post you wrote some time back. The results appear to be rewarding. 

  • http://jeremystatton.com/ Jeremy Statton

    The concept is the ability to focus on what is really important and become more efficient. Airline tickets are important, but spending too much time on those takes away from the real work.

    • http://brandonweldy.wordpress.com Brandon Weldy

      I can see the benefit of having a VA. It would be nice to only focus on the tasks that really need my attention.

      • http://www.jeffrandleman.com Jeff Randleman

        I agree.  But there is so much that I have to do myself that I wonder just what I could pass off easily…

        • Barby

          You have to be open and willing to let someone take the reigns on something in order for the relationship to work.  If you find the right person, and your confidence in them grows you will wonder how you ever did without them. 

          • http://www.jeffrandleman.com Jeff Randleman

            I completely understand.  I just don’t know if I would be able to utilize a VA to the fullest extent right now…

    • http://www.MicheleCushatt.com/ Michele Cushatt

      I absolutely agree, Jeremy. Those kinds of tasks can easily take up 90% of a day, leaving little leftover for doing what you love or are truly good at.

  • http://www.ChristianFaithAtWork.com/ Chris Patton

    Michael, based on your earlier post about this very idea, I made the decision to look into this service.  I am a small business owner with roughly 100 employees, but I have never had an assistant.  In fact, for several reasons, I have avoided the thought.

    After reading what you had to say about the benefits of this type of service, I also contacted Bryan and Shannon Miles with eahelp.com.  Just as you said, they took the time and energy necessary to make me comfortable with the idea.  I signed up.

    I just started in November, so it is a little early to give a full review, but I like what I have seen so far!  We skype at least once a week while I teach Liz (my VA) how to do the various reports I used to do on my own.  She learns quickly and I do not have to show her a second time…huge for me!

    I foresee this allowing me to carve out more time to be the Christian business owner I want to be.  I will also have more time for my blog (always a good thing!).  I really appreciate you going into such detail about your experience.  Without you doing so, I would never have made the leap!

    • http://michaelhyatt.com Michael Hyatt

      Thanks for sharing your story, Chris. They do a great job screening and then training their people.

      • http://www.ChristianFaithAtWork.com/ Chris Patton

        That is so true!  As Bryan and Shannon described their screening process, I became concerned they would turn the same process on me!

        I knew I would not make the cut!

    • http://bentheredothat.com Ben Patterson

      Chris, this is insightful. I look forward to further reports on how the VA arrangement is working for you.

      • http://www.ChristianFaithAtWork.com/ Chris Patton

        I have not done so yet, but I guess I need to do a post on it soon!

    • Bryan Miles

      Thanks for the kind words Chris! Grateful for you … and the opportunity to serve you!

      • http://www.ChristianFaithAtWork.com/ Chris Patton

        Thanks Bryan!  You guys have truly earned it.  Everyone representing your company has been nothing but professional and proactively helpful!

        Keep it up!

        • Jim Martin

          Chris, your post was helpful.  I appreciate you taking the time to describe how you processed this opportunity and how this has worked for you practically.

    • http://brandonweldy.wordpress.com Brandon Weldy

      Thanks for the details about this process. It is very informative to read about. I’m glad to hear that the decision is working for you!

  • http://joyfulmothering.net Christin

    Ironically, I ended up hiring myself out as a virtual assistant. Ha ha!! It may be only temporary, but it seems to work well as I get some experience with bloggers and what works for them and can apply it to my own blog. I currently have just 2 clients and work about 6 hours per week.
    As a home school mother, that is plenty for me! I have ALWAYS been the administrative type — even though I love to write, I am a very detail oriented person as well. Though my blog is growing, it’s not yet in a state that is unmanageable for me.

    So, maybe in the future I’ll be hiring someone, rather than hiring myself out! :)

    • http://brandonweldy.wordpress.com Brandon Weldy

      Thanks for sharing about the other side of the coin! I’m glad to hear it is working out for you now. 

    • http://www.MicheleCushatt.com/ Michele Cushatt

      What a great idea, Christin! I’m sure you’re learning so much being on that side of blogging. Curious … what’s your biggest take-away so far?

      • http://joyfulmothering.net Christin

        Though I am still rather new to it all, so far my biggest take away is that I am a part of a team of people aiming for the same goal. I may not have been the “master mind” behind the ideas, but I still feel a part of something great.
        I firmly believe that God gifts us with specific talents and rather than try to be someone else, we should embrace who we are — even if that means working behind the scenes. You simply fall into place and work REALLY well at what you were gifted to do. For me, it’s encouraging others, technical/administrative work, and writing/editing. These are the places I feel “at home”.
        Dreaming up things is just not my forte! ;)

        • http://www.MicheleCushatt.com/ Michele Cushatt

          I love that, Christin. Often we wish for another person’s talents, rather than operating fully within the bounds of our own.

      • http://joyfulmothering.net Christin

        On a bit more practical level, I’m learning new ways to expose my blog to new readers and advertisers. Still picking up on some of the particular details, but overall, I think it’s a win-win. :)

        • http://www.MicheleCushatt.com/ Michele Cushatt

          When you get those details, be sure to share your “insider information” with the rest of us. ;)

    • http://undergodsmightyhand.blogspot.com Caroline @UnderGod’sMightyHand

      Christin – It’s great to hear your perspective on it. I’m actually currently looking to get in to virtual assisting (also a homeschooling mom and writer). If you wouldn’t mind sharing, how did you get started? Most of the VA agencies I’ve seen require 2 years experience before they accept resumes. Any ideas?

      Michael, thank you for your always informative blog!

      • http://joyfulmothering.net Christin

        Hi Caroline,
        I started solo. I am not working with a VA agency. Basically, I offered myself to a blogger whom I already had a relationship with to be her VA. We had built a relationship over the past 3 years via online. I work as an independent contractor.
        I’m in the process of building a website under a blanket business name for more professional purposes as I just received my second client yesterday (also a result of an extended relationship).
        Get connected and watch for opportunities!

  • Joel Smith

    Mike,

    I too tried an international option before settling on someone in middle TN. It’s been a huge savings of time and energy for me – which allows me to focus on the business. Great post!

  • http://successbeginstoday.org/wordpress John Richardson

    Having corresponded with Tricia a few times by e-mail, I can say how timely and professional she is. This looks like a great service, especially when it comes to taxes, workman’s comp and other issues which make hiring someone so difficult. As someone looking to build a business, this may be an option that I have not considered. Thanks for sharing your experiences.

    • Bailey

      John – I would be happy to connect you with Bryan to discuss your specific VA needs and how eaHELP can help. Feel free to eM if you are interested! bailey@eaHELP.com

  • http://bentheredothat.com Ben Patterson

    At what point would a VA be needed? It seems to be when task invades creativity, correct?

    • http://michaelhyatt.com Michael Hyatt

      Any time you find yourself doing stuff that someone else could do, especially if it frees up time so that you can do stuff that ONLY you can do.

  • http://www.whatisleadership.tv/ Kenneth Acha

    Another great post Michael. I have recently been researching about VAs too. I have been considering the Philippines but your experience with people outside the country is likely going to help me reconsider.

    I wonder what the hourly costs are to get a VA with eahelp.com . I just checked their site and there is no pricing information on there…?

    • http://michaelhyatt.com Michael Hyatt

      You have to request a proposal. Their pricing depends on your needs. (They have a page for this on their site.)

    • Bryan Miles

      Hi Kenneth – happy to chat with you. Please reach out to my EA – Bailey Moreland at bailey@eaHELP.com to set up a time to chat that works for your schedule. We need to chat first before I release pricing – to make sure we are a good fit for you.

  • http://bentheredothat.com Ben Patterson

    I would be interested in hearing from a church leader with a VA.

    • http://michaelhyatt.com Michael Hyatt

      You might ask eaHELP.com for some references. They started out in the church market, serving pastors. They have a ton of them.

    • Bryan Miles
      • http://brandonweldy.wordpress.com Brandon Weldy

        Thanks for sharing this! I was curious about the same thing.

        • Bryan Miles

          You bet – happy to help. Thanks for having a look. We help church leaders all over the US … and of course … business leaders/professionals with eaHELP.

  • Jonathan Michael Colwill

    I think this is a perfectly evolved solution, I am currently trialing  an artificial intelligent one :-)

    It is learning rapidly, but the margin for error means that I still have to take the time to teach it…

  • http://www.thadthoughts.com/ Thad Puckett

    I don’t have a virtual assistant, but have a couple of friends who do.  Their VA is actually located in the UK, which gives them the advantage of waking up to much of what they need done for a given day already queued up and ready to go.

    • http://michaelhyatt.com Michael Hyatt

      That might be a good solution. Plus, they have a British accent! The only potential problem is whether or not the time zone difference would have a down side. For example, if my phone rings at 5:00 Central time, it will be 10:00 London time.

      • http://www.thadthoughts.com/ Thad Puckett

        Well, Tony D has a somewhat British accept too!  I don’t think the time zone has been that big of a problem, but I certainly get your point.  

        Years ago when we were missionaries in Taiwan I got a call from a youth pastor wanting to bring a team to work with us.  The call came at 3AM.  I groggily answered the phone.  He heard that I was sleepy and I told him the hour.  He said he would call me back and hung up…I’m still waiting on that call!

  • http://www.kellycombs.com/ Kelly Combs

    As someone who had the opportunity to work briefly with Tricia, I can attest to her attentiveness and professionalism.

    As a former full time executive assistant, this idea intrigues me from Tricia’s  side.  My kids are getting older and both are in school full time.  Should I decide to return to work, this would be a great way for me to do so without rocking the family routine.   It’s not something I plan to pursue imminently, put I’ve tucked the idea away for the future.

    • Tricia Welte

      Thanks Kelly.  

      Being a Virtual EA does exactly what it promises.  My career goals are fulfilled by supplying support where needed and feeling like I am part of something important.  Yet it allows me to attend to my family needs and be available for my children for homework and mommy “stuff”.  Working with Michael and with MAG has been a blessing and a joy in my life.

      • http://www.kellycombs.com/ Kelly Combs

        Thank you, Tricia.  Ironically, I was considering if it would be appropriate to email you to get information for how the VA plan worked, and whether you worked with a service – and viola! Michael provided the information for me, without me having to ask.  

        God bless you Tricia!

      • Jim Martin

        Tricia, I’m glad Michael wrote this post.  I found you to be very responsive and helpful in some recent e-mail exchanges.  You represent him well.

        • Tricia Welte

          Thank you Jim.  It has been a pleasure.

  • Dawn Gomes

    Hi Michael, I’ve just been sent your post by an ex-boss, now NY based (I’m in the UK) and I think it explains really well what we do – I am a VA.  

    I thought maybe I could give you the VA point of view – after many years working in “corporate” life, I decided to branch out on my own to make life more interesting.  I now absolutely love what I do – I work generally with small business owners who have found they have neither the time nor the expertise to do everything.  I like to learn as much as I can about my client’s businesses, and I feel part of their team, to the point that I will also promote them while I’m networking on behalf of my own business.  Their success is my success, so I feel very passionately about supporting them and helping their business grow.For anyone who needs some support but doesn’t need full time or thinks they can’t afford it, a VA is a really cost-effective way of getting that help, either on an ongoing or ad hoc basis.

    I’m delighted you also support local VAs – I’d previously read one of your posts about outsourcing overseas and although I think this may well suit some people, it probably depends on the tasks required as to whether you receive a quality service.

    Thanks again for your post – would you mind if I featured it on my own blog (with full acknowledgement/links to you of course)?

    Dawn Gomes

    • http://michaelhyatt.com Michael Hyatt

      Thanks, Dawn. I love hearing your perspective. I am forwarding it to Tricia, too, so that she can see it.
      With regard to featuring it on your blog, my Permissions Policy is here. Thanks.

  • Anonymous

    I too read the 4 Hour work week and have been trying to figure out this “outsourcing” thing.  I love the concepts of a “cloud based business,”  ”location independence,” and leveraging a virtual assistant.  I have found that the results I get from a VA are a function of my own productivity system and order.  I am embarrassed to admit that the first time I tried working with a VA I did not get a lot out of the arrangement, not b/c my VA was not capable, but b/c I was not capable of giving her a steady flow of work.  My delegation skills were horrible, and my workflow was make shift at best.  1/2 the time I didn’t know what to give my VA to do.  I knew how to “get things done” not how to get things done through other people.  I found that I was still the bottleneck in the system.  I had to learn how to 1st start thinking like a CEO over my life and work.   Especially when first setting up the relationship, I found it forces me to think through the systems I use and setting up clear directions and structures that take me out of the equation.  This has been a hard process and I am learning.  Michael, you present a nice check list of things to have your VA do that is very useful for someone who is trying to figure this “stuff” out.  Thanks! 

    • http://www.ChristianFaithAtWork.com/ Chris Patton

      I had the very concerns that you experienced.  That is one of the areas that eahelp.com assisted me with.  

      I am not sure who you used before, but when you sign up with eahelp.com, you are getting a VA and their entire team.  I have had calls with Bryan, Shannon, Tricia and my VA Liz.  I get follow up emails from Tricia.  I am told that I can call for additional help anytime, and because of their intense follow-up, I believe it!

      I am still working through the process of teaching Liz what I need her to do (roughly 60 days at this point), but I believe the long run will be worth it.  It did not come naturally, but I think (as you described) the process of thinking through it has already benefitted me in the way I approach my work.

      Give them a try!

    • http://www.cheriblogs.info Cheri Gregory

      “ I had to learn how to 1st start thinking like a CEO over my life and work. ”

      This sounds like a valuable process, with or without a VA!

    • Jim Martin

      I found your comment to be very useful.  I appreciate your candor about your mistakes with a VA.  You helped me realize some of the issues that ought to be thought out before working with someone.  Thanks so much.

      • Anonymous

        Jim,  I am finding it helps a lot to think through the actual process and steps that are taken to complete a task and be able to set it up where you eliminate yourself from the processes.  Especially in the beginning as you start initially to work with your VA.  Your VA has a learning curve too.  He/ she has to learn how to best help you run your affairs.  The clearer you can be the better you position your VA to do what she/ he does best.  I’m still learning but I am sold on the value of a VA and eaHelp.com sounds like they understand this and know how to help people better leverage their services.  That’s a plus!  Because working with a VA effectively is a “New Skill” for the 21st century nknowledge-workers.

  • http://darensirbough.com/ Daren Sirbough

    At this point of stage in my life I have no need for a virtual assistant, but it has opened my eyes to the possibility of one in the future. Thanks for sharing!

    • http://brandonweldy.wordpress.com Brandon Weldy

      That is how I feel as well. I could see one day looking into this possibility. 

  • http://www.cheriblogs.info Cheri Gregory

    Unless it’s possible to hire a Virtual Teacher’s Assistant to help with grading, I’m not ready for a VA. But this post makes me realize that I could be hiring students to help with f-2-f chores, such as housecleaning, grocery shopping, and pet care. This would open up space in my calendar to do the one thing I’m supposed to be focusing on between now and May: finishing my MA and starting my PhD program.

    • Rachel Lance

      Great idea, Cheri! Doing odd jobs for teachers & professors allowed for some of my most life-changing relationships. 

    • http://www.MicheleCushatt.com/ Michele Cushatt

      Great idea. I’ve been sitting here reading and thinking, “If only a VA could do my laundry and make dinner!” Hiring student help sounds like the perfect solution for you as you go into this next season.

  • Michael Mulligan

    Oops.  I posted this comment on the wrong story.  I’m taking a “mulligan” and trying again…

    Impressive.  In 2005, my business partners and I left our jobs at a
    company considered to have a monopoly in our field to compete.  We saw
    the inefficiencies of the established model, a brick and mortar company
    with over 4,000 sales people and thought we could do better.  Our
    database became “virtual,” meaning anyone could access it while
    interacting with customers.  When social media entered the picture, we
    moved one of our graphic artists into a “virtual” role and put her in
    charge of our car club blogs.  Cynthia finds relevant material for her
    posts and responds to messages while constantly searching for more
    people to add on our social media sites.  You can see her work by going
    to Zoomautos.com and clicking the car club button. Because our company is “virtual,” she has the choice to work while on a school break, from her home, or at our
    small brick and mortar building, now a hub for other cities we serve.

    I’ve interacted with Tricia recently about a guest post and find her to be
    A+.  Her passion for her virtual job comes through in her emails.  The
    biggest benefit you are getting from this, Michael, is the time you get
    to be with your wife.  You can live your dreams while helping us as you
    pursue new adventures.  Congratulations finding your virtual match. 
    Looks like a match made in Heaven.

  • http://www.failuresneverfinal.com Colleen (FNF)

    Michael, finding your blog has been a blessing for my life in numerous ways.  One of those ways was finding Miles Advisory Group.  I had been an Office Manager and an Executive Assistant for years before having children (I now have six).  A bit more than a year ago, I thought the time was right for me to re-enter the workplace and I found a good job as an Executive Assistant here in downtown Chicago.  I quickly came to learn, however, that just because my children are school aged, mom having a commute and FT 9-5 career still didn’t mesh with continuing on the journey of raising a family.

    Enter MAG.  Through a post of yours, I learned of this wonderful company.  I pursued how I might obtain a position with them and sent in a resume.  I am so pleased to report that today I have a second interview with Shannon Miles, COO, and I am so excited about how perfect this type of role seems to be for me.  As a Christian first, I am beyond thrilled to have the peace of mind that whomever I get matched with (I know, I’m not hired yet so its a bit presumptuous) is going to have a similar world view.

    Now I must go research to find out how Miles Advisory Group and eaHELP.com are intertwined so that I might sound knowledgeable for my interview.  ;-)

    • Jim Martin

      Colleen, I wish you the best in your upcoming interview!

      • http://www.failuresneverfinal.com Colleen (FNF)

        Thanks Jim!  Your well wishes are appreciated.

  • http://www.lifeofasteward.com Loren Pinilis

    Michael,
    Did you consider having your wife help you as an assistant? What are your thoughts on that?

    • http://jeremystatton.com/ Jeremy Statton

      For me, that would never work. There has to be a separation between the two functions.

    • http://michaelhyatt.com Michael Hyatt

      Yes, we have tried it a couple of times. However, it didn’t really work. She is enormously gifted in many areas, but administration is not one of them.
      Having said that, it definitely can work. I think it comes down to the skill sets of the two partners and the quality of their relationship.

  • http://www.kylechowning.com/ Kyle Chowning

    My experience with Tricia is exactly as you say above Mike. She’s a great addition to your team!

  • http://www.scottharris.org Scott Harris

    Thanks for this post. I’m looking at this possibility. Somewhat off topic but referenced in your post: how do you keep your “private email” private if you’re using it 10% of the time? I’ve tried this and it just ends up getting out there.

  • Barb Gemar

    I saw this posting, Michael, the last time you posted it. I had been a VA in 2006 and did not realize how widespread the idea was by now. I posted my resume and applied to the organization you cited in your former posting, but received not a single response, not even from eaHELP.com itself. Kinda disappointing, I must say. 

    • Tricia Welte

      Barb,

      I’m sorry you have had a negative experience. We do have your resume on file from October 2011 and we do respond to all applications we receive.  We received your resume at a time when all EA positions were full.  I will re-review your resume and be in touch today. 

  • Tina Marino

    I love my VA!  Like Michael, when I sold my tax business in 2006, I ended up working out of my home office with no staff.  I soon learned I may not have needed the help, but I sure wanted the help!   My VA:  Michelle at http://www.AdministrativeEssentials.com

    • http://www.MicheleCushatt.com/ Michele Cushatt

      Thanks for sharing your experience, Tina.

  • http://www.danieldecker.net/ Daniel Decker

    Excellent. My entire staff is comparable to a VA setup. We all work remotely. I have an assistant (like yours), designers, special projects specialists, etc. For me it works great. My team has great synergy, is efficient and best of all… keeps my overhead low and nimble. I love it. : )

    • http://jeremystatton.com/ Jeremy Statton

      It’s great to get the work done well and keep overhead low!

  • http://twitter.com/godvertiser Kenny Jahng

    Michael — so glad you are encouraging others to think about how to use a VA.   I have used outsourced help for a couple of years in various capacities.   People still think it is a curiosity when they find out that I use this source of help that I listed my favorite marketplaces to find help: http://www.essistme.com?outsourcing

    For me, the interview process is key.  Hiring a VA is just like hiring someone in person, but it is just a virtually-mediated experience.  You shouldn’t treat it much differently — except understand that there’s some friction that’s introduced into the relationship because of the remote geography (even if it’s in the same town, because you are using technology (phone, email, internet, video conf, etc).

    So it is paramount to be very clear, specific in your directions.  And to give very targeted and detailed feedback after each completed task or milestone.  MILESTONES are key too.  Usually with in-office staff, you might not count on milestone reporting or check-ups, but with VA’s I like to pre-define milestone points within the project to make sure they are doing what I want them to do.  You don’t want to waste their time or your money, even if it is at a reduced cost.

    In my experience, I’ve found people domestically as well as international that have done poor jobs as well as fantastic jobs.

    Back to the original point.  Interviewing is KEY.  Make sure you ask questions, ask for examples of work.  If you are using marketplaces to find them, really dig into profiles, feedback ratings, etc.  

    Hope that helps some new to outsourcing to VA’s a bit.

    Kenny Jahng

    • Jim Martin

      You post is very helpful and gives some great clues on getting started in the process.

  • http://www.timpeters.org/ Tim Peters

    Michael, Bryan and Tricia both are fantastic.  It is great you are giving them recognition. 

    • Bryan Miles

      Thanks Tim. Appreciate your kind words.

  • http://brandonweldy.wordpress.com Brandon Weldy

    I am not sure I need a VA right now. I’m also not sure I could afford one, except for an hour a month at the rate you listed for your our of country VA above. I was also wondering how that would work for those working as ministers in a church. Bryan did give a couple links below that I will be looking at in a moment though so maybe that will answer some questions.

  • Rob Sorbo

    I think I would enjoy giving it a try to be a VA, but I’m no where near to a place in my career where’d I’d be able to hire one.

    • http://www.jmlalonde.com Joe Lalonde

      Rob, it looks like an interesting position. What do you think you would enjoy the most about it?

  • http://www.sundijo.com Sundi Jo Graham

    I’m at that point now as my business grows, I continue to go to school, and I want to focus on my writing, that this might be the best investment I could make. Glad to hear the process has helped with your workload. 

    • http://www.jmlalonde.com Joe Lalonde

      Sundi, I think you will find it a great help. From all I’ve read and seen people are very pleased with VAs.

    • Bailey

      Sundi – Feel free to reach out to me if you would like more information on eaHELP. We would love to serve you! eM me at bailey@eaHELP.com. Thx!

      • http://www.sundijo.com Sundi Jo Graham

        Thanks Bailey. Will do. 

  • Rob Sorbo

    I used to be the student employment coordinator at a small Christian college, and I would often hear the faculty/staff say one of two things: either “I love my workstudy student. He/she helps me get so much done.” or “I’m so busy I don’t even have time to make assignments for my workstudy student.”

    I’m sure the same is applicable for a VA–you either utilize them or make poor use of them.

    • Jim Martin

      Rob, very nice way that you articulated this opportunity/problem in the last sentence.

  • http://www.jeffrandleman.com Jeff Randleman

    I’ve kept this in the back of my mind ever since your previous post about it.  It’s something I’m sure I could benefit from, but just don’t have the resources to afford it right now.  But thanks for keeping it in my mind!

    • http://TillerFamily.org/ John Tiller

      Just something to think about Jeff …  I started off with a relatively small budget.  As my VA took on tasks, that freed me up to do the tasks that I do to earn income.  My income increased multiple times over the expense because I focused on income-producing activities.  

      If you think you could benefit from it, I’d encourage you to plan and budget one for a month.   If it doesn’t work out, the cost of the experiment is limited.  Worst cast is that you’ll learn a lot.  Best case is that it will give you time to do the things that will grow your ministry.  

  • http://www.wonderwomanimnot.com/ Elizabeth Hill

    For some reason I find it very difficult to ask for help.  At work I actually have an assistant who is assigned to support my group (she supports several areas) but I hardly ever use her.  Just the other day she was telling me she could book my travel or schedule my meetings for me but I always feel guilty “not doing it myself” or worried I won’t get exactly what I need for my travels.

    While I don’t feel at this point in my life I have a need for a VA, in my personal life I’ve started “outsourcing” items that I feel can be handled by others so that I can focus more on my family.  I recently hired a team to clean my house, I cater all of our family parties instead of cooking and I’m looking for someone who can run weekly errands for me.

    • Rachel Lance

      There’s definitely something to be said for evaluating all of your tasks and identifying the ones that really, truly must be done by you. The others can (and possibly should) be delegated. Sounds like you’ve already done some of this thinking at home – now start with some low hanging fruit at work. Get into a rhythm of delegation and build a relationship with the person you’re entrusting the tasks to. I bet you’ll take to it faster than you’d think!

  • Eric Flamm

    Thanks for sharing your experiences. As work become less about going to the office and more centered on productivity, VAs will become commonplace. 

  • http://www.susanbiali.com/ Dr. Susan Biali, M.D.

    This is so helpful, Michael, and an answer to prayer! I’m a bit of a control freak (I admit it!) and have had some negative experiences in the past when I have let that control go, but my business has doubled in the last while (!) and  things are getting to the point where I’ve been working around the clock. Given that I’m a life balance expert, this can’t continue! Part of my block has been wondering how I’d find someone 5 hours of work to do, but as you’ve pointed out there are many, many things a VA could help me with. And I need help! I will check out this company ASAP…

    • Tricia Welte

      The eaHELP On-Boarding process is pretty elaborate.  We dig in and help you determine what your EA can do for you. 

      • http://www.susanbiali.com/ Dr. Susan Biali, M.D.

        So what’s my next step in getting this process started? Could you send me more information about pricing etc.? My Disqus profile leads to my website, you’ll find my email address in the Contact section…(though I imagine you’re probably pretty swamped after this post from Michael!)

        • Tricia Welte

          Susan, I will eMail the information you need to move towards next steps.  

  • http://henryfiallo.wordpress.com/ Enrique Fiallo

    My two cents: Tricia is excellent! In all my interactions with her, I never had a clue that she was virtual, a testimonial that it works (as long as you get the right person!). Great suggestion Michael. Thanks, and please pass along kudos to Tricia!

    • Tricia Welte

      Thanks Enrique.  Glad we had you fooled :)

      • http://henryfiallo.wordpress.com/ Enrique Fiallo

        :-) 

  • http://www.facebook.com/timksu Tim K Su

    I remember reading about this in the 4 Hour Work Week, but didn’t think too much of it.

    Thanks for the input of your experience. I’m going to keep this in mind for the future when I am busy enough to need a VA!

  • http://yusewrites.com/ Yuse Lajiminmuhip

    I’ve actually worked as a virtual assistant quite a few times during college. It was a great way to earn extra cash. Sometimes it was also a learning experience. The best part, of course, was doing away with having to leave your dorm. 

  • http://www.tnealtarver.wordpress.com TNeal

    As soon as I saw the title, I thought of my ever-efficient wife. For the first time, she said, “I missed a deadline.” That was this morning. I don’t think she’s quite ready for a VA (we’ll start with a new calendar first) but I may need to refer to this post again.

  • http://www.tnealtarver.wordpress.com TNeal

    Tricia, it seems like we get to watch you work today. You’re definitely front and center and demonstrating Michael’s point well.

    • Tricia Welte

      Thanks!  I am enjoying all the great conversation about Virtual Assistants.  There are so many benefits on both ends.  I had no plans of commenting today, but you have all been so gracious, I just had to!

  • Barby

    Hi Michael, as a virtual assistant myself, I am glad you are having such a positive experience.  I personally feel that they are not only becoming more popular with entrepreneurs but with the business world itself and that hiring people virtually is a trend that wont stop for some time.  It is a great opportunity for people to create their “American Dream” no matter if you are the worker or the person who works with them.  Thank you for the post and the positive feedback.

    • http://www.jmlalonde.com Joe Lalonde

      Barby, as a VA do you work from home or is it an office setting? My wife is possibly interested in re-entering the work field and this could be a great opportunity if it’s an at home situation.

      • http://joyfulmothering.net Christin

        If I might jump in ;) I am also a VA and I work from home. I have five children whom I home school and it’s so ideal. I work for fun since we don’t need the income. It allows me to give more and build my own business.

  • Carrie :)

    For three years, I functioned as a virtual assistant to the Lead Pastor of the church where I now work full-time as administrator (I’m on-site now). This was necessitated by my home/job being an hour from the church. . . it worked well and I greatly enjoyed the experience. . . in addition, when I served as an executive assistant in local government, there was a huge virtual component to my role since I worked with very busy executives/politicians. 

    I agree with you; any busy executive who thinks they can function without an assistant is not as efficient as they could be. . . currently, I preparing to look for my first assistant since ceasing to be an assistant. :)

    • Jim Martin

      Carrie, I’m glad to know how this worked in a church setting.  Thanks for passing on your experience.  Helpful.

  • Neil

    Wow, I have never even heard about a VA. I will look into the VA option. Thank you Michael, I have been recently introduced to you and your blog and you have helped me gain valuable insight to Leadership, Blogging and the most of all Balance in my own life.
    God Bless you!

    • http://TillerFamily.org/ John Tiller

      Neil, I’m glad that you have become part of the community.  Today’s topic speaks directly to your main point, “balance”!

  • http://talesofwork.com kimanzi constable

    A lot larger audience!!!!

  • Pingback: How To Use a Virtual Assistant | Vision VA

  • Riosfernando

    I am considering VA for some time now. My only concern is the security or confidential information that the VA will have access to. 

    • http://theordainedbarista.com/ Barry Hill

      Like passwords and such?

  • http://www.pamhogeweide.com/ pamhogeweide

    Perhaps someday I’ll need a virtual assistant and I so appreciate the sketch you provide of how it has worked out for you.  For the time being, I have hired my more than capable 17y old daughter at $12/hour for three hours a week. Perfect solution for the administrative “grunt work” that she can do so I can attend to where my time is really needed. 

    • http://theordainedbarista.com/ Barry Hill

      Pam,
      I hope someday I will be able to justify a V.A. as well. In the mean time I have 6 children (10 and under) and your model may come in handy in a few years. Ha.

  • http://aymeric.gaurat.net Aymeric

    I wrote this blog post to explain what VAs can do for entrepreneurs: http://aymeric.gaurat.net/2012/tasks-a-virtual-assistant-can-do-for-an-online-entrepreneur/

    Check out http://taskangels.net if you are looking for virtual assistants specially trained to assist online entrepreneurs.

©2012 Michael Hyatt, Powered by Standard Theme

Want to know how to get published? Check out this step-by-step guide. Click here!