Great conversations are a balance of give and take like a ping pong match. You wait for the ball to come over the net, then you hit it back to the person on the other side. Then you do it all over again—and on it goes.
This is an essential leadership skill and one that can be learned with a little practice.
Several years ago, when I was the CEO of Thomas Nelson Publishers, I was presiding over our monthly business review meeting. One by one, each of our divisional managers would appear before the executive team and review their operating results for the previous month.
Photo courtesy of ShutterStock.com/Charlotte Purdy
At the first break, one of my business consultants who was attending pulled me aside.
“Are you angry at someone?”
“No,” I said, somewhat surprised.
“Stop looking for your next big opportunity. Give everything you got to the one you have right now.”
The key to keeping your team aligned in the midst of change or chaos is communication. Unfortunately, most leaders are not intentional about this. They either don’t communicate or don’t have a plan for rolling their message out. The result is that people are left to create their own narrative about what is happening.
If you are going to be an effective leader, you must be deliberate in keeping your team informed. If you don’t, you will create a tremendous amount of “sideways energy” as people speculate and come to the wrong conclusion.
I’m guessing most people have heard of the Placebo Effect. A doctor tells a patient this little pill is going to help cure whatever ails her. But the pill is no medicine at all. It is a sugar pill. The unknowing patient believes she’s going to get better, so she does. It is the positive expectation that creates the cure.
Have you ever thought about what power a placebo really has? The Placebo Effect is not some imaginary thing. A real chemical change happens within a person’s body after taking a sugar pill (or receiving a saline injection, sham procedure, etc.) because the person believes in the medicinal quality.
Last weekend, I read and reviewed Crystal Paine’s terrific new book, Say Goodbye to Survival Mode. Evidently, Crystal has hit an open nerve. Last I checked, the book was at #18 overall on Amazon. If you haven’t picked up a copy, do yourself a favor and buy it now!
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