#062: Dealing with High Maintenance Clients [Podcast]

If you have ever been in a service-oriented business, you have, I am sure, dealt with the “high maintenance client.” This is someone who not only has unreasonable expectations of you, but, very often, they are not happy with the work you do no matter how well it is done.

Failure in business

Photo courtesy of ©iStockphoto.com/Kemter

I have learned that these are clients that you simply cannot afford to have, no matter how great the opportunity appears to be.

Click to Listen


You Get What You Expect

In life we often get what we expect. If we expect something good, it has a way of showing up. If we expect something bad, it too has a way of showing up.

Two People at the Checkout Counter

Photo courtesy of ©iStockphoto.com/fotofrog

It reminds me of a story I heard about a wise clerk who worked at a convenience store in a small town out west.

How I Became a More Confident Public Speaker

I was invited to speak at Training Minds Camp in San Diego last week by Chris Jeub, father of sixteen children (seriously). The real story with Chris is his wife, Wendy, who used to be totally afraid of public speaking. Chris brought Wendy to The SCORRE Conference in 2012, and it has transformed her life. She has a powerful platform, and this is a guest post of how SCORRE helped her. You can follow Wendy and her husband, Chris, on their website.

Following Michael Hyatt’s lead, I guess you can say I have a significant platform. I’m mother of sixteen children. There’s “wow” for you. Needless to say, I get asked to speak for all sorts of occasions—women’s groups, conventions, and churches. I have a unique message on “Love in the House” that I enjoy sharing.

Microphone and Crowd

Photo courtesy of ©iStockphoto.com/uschools

My problem is this: I hate public speaking. I love the message, but the actual public speaking part makes me sick. My knees lock up, I can’t keep my notes organized, my voice shakes and I sound like I’m about to cry—because I am! Not a good combination for an audience who just wants to hear what a mom of sixteen has to say.

#061: How To Coach Your Boss [Podcast]

There seems to be no end to the wealth of material written on coaching employees. However, very little has been written on the subject of coaching your boss.


Photo courtesy of ©iStockphoto.com/Kemter

While many employees probably dream of this, precious few act on it for fear of being fired. But what if you there was a way to approach this without jeopardizing your job?

Click to Listen


Listen to what Steve Jobs has to say on the importance of passion in order to be successful, and why if you don’t have it, you may as well give up.

Question: Do you agree with his perspective? You can leave a comment by clicking here.

Encore Episode: A Peek Inside My Toolbox [Podcast]

I am on sabbatical for the next few weeks. While I am gone, I am running a series of “Encore Episodes.” These are my most popular podcasts ever, as measured by number of downloads. Enjoy!

In this episode, I give you a peek inside my toolbox. These are “tools” I use virtually every day in my professional and personal life.


Photo courtesy of ©iStockphoto.com/gemenacom

I want to look at my tools in six different areas: Hardware, Startup Software, Blogging, Writing, Speaking, and Podcasting

Click to Listen