AT&T | Michael Hyatt

Tuesday, July 7, 2009

Turning Bad Customer Experiences into Wow Experiences

Bad customer experiences can be great opportunities to transform not-wow into wow. When people have a bad customer experience, their expectations are lowered. Usually, this results in the customer abandoning the product or service and moving to a competitor.

Saturday, June 13, 2009

Comment

Got My Mac On with iPhone 3G S

By now, you have no doubt heard about the new Apple iPhone 3G S. It looks pretty cool, but I’m not too excited about the pricing—at least for existing AT&T customers. At any rate, Julian Smith, a very bright, young filmmaker, did a video tribute to the new device last week. You may remember Julian: he’s the one who created the popular 25 Things I Hate About Facebook.

If you are reading this post via email or an RSS
reader and can’t see this video, then click here.

Question: What about you? Are you planning to upgrade to the 3GS?

Upcoming Speaking

2/18/2012 Michael Hyatt in - NRB Convention and Exhibition, at Nashville, TN
2/25/2012 Michael Hyatt in - BlissDom 2012, at Nashville, TN
4/11/2012 Michael Hyatt in - National In-Store Banking Conference, at Kissimmee, FL
4/18/2012 Michael Hyatt in - Catalyst Irvine 2012, at Irvine, CA
6/14/2012 Michael Hyatt in - International Shelby Conference, at Memphis, TN
6/14/2012 Michael Hyatt in - International Shelby Conference, at Memphis, TN
9/21/2012 Michael Hyatt in - ACFW Annual Conference, at Dallas, TX
9/22/2012 Michael Hyatt in - ACFW Annual Conference, at Dallas, TX
10/4/2012 Michael Hyatt in - Third Annual Savvy Blogging Summit, at Atlanta, GA

Our Community Leaders

These are the amazing people who help moderate my comments and provide leadership to our growing community.

MICHELE CUSHATT is a communicator and storyteller whose speaking experience includes Women of Faith, Focus on the Family, and Compassion International. As emcee and communication coach, Michele is in her sixth year on staff at Dynamic Communicators International. She lives in Colorado with her husband Troy and three teenage sons. You can connect with Michele on her blog, Facebook, or Twitter.

BARRY HILL, JR. is a storyteller, blogger, speaker, barista, and is in his fifteenth year of full-time ministry to teens and their families. He lives in Northern Virginia with his wife, Rachel, and their six children—“the circus.” You can usually find Barry where fresh coffee and good ideas are brewing. To join in the conversation, drop by his blog, The Ordained Barista, visit him on Facebook, or follow him on Twitter.

JOE LALONDE is a husband, explorer, challenger, and an adrenaline junkie. He has served as a youth leader for E3 Ministries for over 10 years. He is usually found wandering the woods, enjoying the company of his wife, or running the trails. Joe enjoys helping others expand their influence and leadership skills. You can connect with Joe at his blog or Twitter.

RACHEL LANCE is originally from Alaska but now lives in a Chicago suburb with her husband and daughter. She works in technology and communications for the Willow Creek Association. She holds a degree in information management and is working on her Master’s in Library Science. Given the gift of time, top on her list would be a long bike ride, a great novel, and a farmer’s market dinner. Follow her on Twitter.

JIM MARTIN is the minister of Crestview Church of Christ in Waco, Texas, where he has served since 1994. He also leads a mentoring group, primarily composed of younger Christian leaders, and serves as a Mentoring Partner for MentorNetwork Ministry. He and his wife, Charlotte, have been married for 33 years. Read his blog, A Place for the God-Hungry, and follow him on Twitter.

TIM PETERS is the Co-Founder of Resolute Creative, a digital marketing group. He loves seeing organizations of all sizes come alive when they identify the best digital solutions to advance their cause. Tim enjoys working out, running marathons, playing golf and spending time with his wife and three kids. Connect with him on his blog, follow him Twitter or connect with him via LinkedIn.

JASON STAMBAUGH is a husband, father, former fat kid, accidental techie, and founder of Wevival and Shop My Church. Jason also blogs at Heart Your Church about church ministry in the social media era. When he’s not helping customers, or working on his latest project, you will find him hanging with his family, reading, learning to code, cooking, hobby farming, and exercising. Connect with him on Twitter and Google +.

JEREMY STATTON is an orthopedic surgeon in Louisville, KY. Although he enjoys writing, reading, and running, his first love is his wife and four kids. His family is currently in the process of adopting a son from China. He is also the author of Grace Is: A Practical Guide to God’s Love. He is an avid blogger at JeremyStatton.com focusing on helping others live a better story. Follow him on Twitter.

JOHN TILLER is an inspirational speaker and writer. He travels with his family to churches, conferences, and other events sharing their remarkable survival story. He enjoys real estate investing, serving at his home church, watching NFL and NASCAR, improving his 10K time, and hanging out with his family at their Powhatan, Virginia home. Connect with John via blog, Facebook, or Twitter.

JUSTIN WISE is the social strategist for Monk Development, builders of Ekklesia 360. A proud husband and dad, Justin and his family live in Des Moines, Iowa. When not running, reading, or cooking, find him blogging at JustinWise.net, online at Justin.am, or on Twitter.

Turning Bad Customer Experiences into Wow Experiences

Got My Mac On with iPhone 3G S

Total Subscribers

Upcoming Speaking

Our Community Leaders

Michael Hyatt

Speaking

Connect with Me

Popular Resources

Popular Topics

Top Blog Awards

Write Winning Book Proposals

Book Reviews

Friends Around the Web