07 July 2009

Turning Bad Customer Experiences into Wow Experiences

Bad customer experiences can be great opportunities to transform not-wow into wow. When people have a bad customer experience, their expectations are lowered. Usually, this results in the customer abandoning the product or service and moving to a competitor.

Continue Reading

13 June 2009

Got My Mac On with iPhone 3G S

By now, you have no doubt heard about the new Apple iPhone 3G S. It looks pretty cool, but I’m not too excited about the pricing—at least for existing AT&T customers. At any rate, Julian Smith, a very bright, young filmmaker, did a video tribute to the new device last week. You may remember Julian: he’s the one who created the popular 25 Things I Hate About Facebook.

If you are reading this post via email or an RSS
reader and can’t see this video, then click here.
Question: What about you? Are you planning to upgrade to the 3GS?

I am the Chief Executive Officer of Thomas Nelson Publishers, the largest Christian publishing company in the world and the seventh largest trade book publishing company in the U.S.

  • Restoring the Soul
  • FiledBy
  • Chick-fil-A Leadercast Conference

Twitter Feed

© 2009 Michael Hyatt | CEO, Thomas Nelson Publishers | Powered by Web Design Company Plugins

MilkEngine