Measuring “Total Author Experience”

Our publishing business is like a three-legged stool. Its success rests on the happiness of three primary constituents: our employees, our authors, and our customers—in that order.

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The rationale is that if we take care of the employees, they will take care of our authors and customers. As a result, the very first point in our vision statement says, “We maintain an inspired work environment where people connect with the Company’s purpose and values.”

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