Customer Service and the Butterfly Effect
In many of his books, Andy Andrews talks about the butterfly effect, a theory put forward in a doctoral thesis by Edward Lorenz, a mathematician and meteorologist.
In: 
I help people live and lead on purpose. I am also the Chairman of Thomas Nelson Publishers. Read more about me ...
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Daren Sirbough: I like the way you share it! Blunt and Honest!...
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Tami @ ThisMomsDelight.com: My emotional state is negative and in discourageme...
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John Wodka: Michael, thank you for sharing John with us. I esp...
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TNeal: John, thanks for sharing the information and helpi...
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John Richardson: Have fun, Myrna. Many areas have multiple clubs. W...
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Our Community Leaders
These are the amazing people who help moderate my comments and provide leadership to our growing community.
MICHELE CUSHATT is a communicator and storyteller whose speaking experience includes Women of Faith, Focus on the Family, and Compassion International. As emcee and communication coach, Michele is in her sixth year on staff at Dynamic Communicators International. She lives in Colorado with her husband Troy and three teenage sons. You can connect with Michele on her blog, Facebook, or Twitter.
BARRY HILL, JR. is a storyteller, blogger, speaker, barista, and is in his fifteenth year of full-time ministry to teens and their families. He lives in Northern Virginia with his wife, Rachel, and their six children—“the circus.” You can usually find Barry where fresh coffee and good ideas are brewing. To join in the conversation, drop by his blog, The Ordained Barista, visit him on Facebook, or follow him on Twitter.
JOE LALONDE is a husband, explorer, challenger, and an adrenaline junkie. He has served as a youth leader for E3 Ministries for over 10 years. He is usually found wandering the woods, enjoying the company of his wife, or running the trails. Joe enjoys helping others expand their influence and leadership skills. You can connect with Joe at his blog or Twitter.
RACHEL LANCE is originally from Alaska but now lives in a Chicago suburb with her husband and daughter. She works in technology and communications for the Willow Creek Association. She holds a degree in information management and is working on her Master’s in Library Science. Given the gift of time, top on her list would be a long bike ride, a great novel, and a farmer’s market dinner. Follow her on Twitter.
JIM MARTIN is the minister of Crestview Church of Christ in Waco, Texas, where he has served since 1994. He also leads a mentoring group, primarily composed of younger Christian leaders, and serves as a Mentoring Partner for MentorNetwork Ministry. He and his wife, Charlotte, have been married for 33 years. Read his blog, A Place for the God-Hungry, and follow him on Twitter.
TIM PETERS is the Co-Founder of Resolute Creative, a digital marketing group. He loves seeing organizations of all sizes come alive when they identify the best digital solutions to advance their cause. Tim enjoys working out, running marathons, playing golf and spending time with his wife and three kids. Connect with him on his blog, follow him Twitter or connect with him via LinkedIn.
JASON STAMBAUGH is a husband, father, former fat kid, accidental techie, and founder of Wevival and Shop My Church. Jason also blogs at Heart Your Church about church ministry in the social media era. When he’s not helping customers, or working on his latest project, you will find him hanging with his family, reading, learning to code, cooking, hobby farming, and exercising. Connect with him on Twitter and Google +.
JEREMY STATTON is an orthopedic surgeon in Louisville, KY. Although he enjoys writing, reading, and running, his first love is his wife and four kids. His family is currently in the process of adopting a son from China. He is also the author of Grace Is: A Practical Guide to God’s Love. He is an avid blogger at JeremyStatton.com focusing on helping others live a better story. Follow him on Twitter.
JOHN TILLER is an inspirational speaker and writer. He travels with his family to churches, conferences, and other events sharing their remarkable survival story. He enjoys real estate investing, serving at his home church, watching NFL and NASCAR, improving his 10K time, and hanging out with his family at their Powhatan, Virginia home. Connect with John via blog, Facebook, or Twitter.
JUSTIN WISE is the social strategist for Monk Development, builders of Ekklesia 360. A proud husband and dad, Justin and his family live in Des Moines, Iowa. When not running, reading, or cooking, find him blogging at JustinWise.net, online at Justin.am, or on Twitter.
