Several weeks ago, I had lunch with a friend I hadn’t seen in years. He had just turned eighty years old. His mind was as sharp as ever—witty, inquisitive, and focused. He was also a great listener. When he did speak, wisdom dripped from his lips like honey.

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Several years ago, one of my colleagues walked out of his office and collapsed on the floor in front of me. I had no idea what was wrong. Several people rushed to the scene, but all we could do was call 911 and wait for an ambulance to arrive. It was a terrible, helpless feeling. As it turned out, he had pneumonia.

Based on this—and a few other similar experiences—we created a “First Responders” program at our company about a year ago. We wanted to provide selected employees with the knowledge and skills necessary to act in an emergency situation. The role of our First Responders is “to sustain life, reduce pain, and minimize the consequences of an injury or sudden illness until more advanced medical help can arrive.” Continue Reading