I don’t know too many normal people who find it easy to confront others. I sure don’t. I always go through an internal debate in my own head. Surely, this isn’t that big of a deal. Maybe I should just let it slide? or Someone needs to tell her. Wouldn’t I want to be told if I were in that situation? And on it goes.

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A few weeks ago, I was called by a consultant who was prospecting for business. He was a friend of a friend, so I felt duty-bound to give him thirty minutes to tell me about his company and the service he provides. Sadly, it was a complete waste of time.

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I went for several years without a comments policy. But after a round of nasty comments last week, I decided I needed something to establish the “rules of engagement.”

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I started blogging in 1998—before it was called blogging. I simply posted new articles to my web site, because I noticed that people would come back if the content kept changing. But it was a hassle. It wasn’t easy to change the content or structure of your site. Everything was fairly static.

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