The most critical step in the hiring process is reference checking. This is important not only in hiring employees but especially in hiring consultants. Not everyone has the expertise they claim.

For example, I am increasingly being pitched by so-called “social media” experts. A very few are bona fide experts. Some are traditional media people, who are repacking the same old advice using the new buzz words. More than a few are unemployed marketing people who discovered Twitter last month.

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Social networking is radically changing the traditional marketing landscape. This weekend, two of my business associates asked me how they could get up-to-speed quickly. After I found myself repeating the same information twice, I thought, Hmm. Maybe I should capture this in a blog post.

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