Recently, I met with a leader who was in the process of losing heart. I have seen the look in his eyes a hundred times before. (I had seen it in my own mirror on more than one occasion.)

My friend was under attack. He had just discovered that one of his board members was campaigning to unseat him. Worse, one of his children had just been diagnosed with a chronic disease. As a result of these issues, he was struggling with the typical symptoms of stress—insomnia, indigestion, and back pain.

Your heart is the most important leadership tool you have. It is not your experience, knowledge, or skills. It is your heart that matters most of all.

Back in the mid-80s, I started my own business. My partner and I left big corporate jobs, developed a business plan, and began raising money for our new venture.

While weak leaders blame their followers for a lack of alignment, strong leaders know that it is their responsibility to create it. Alignment doesn’t just happen. It is created.

Years ago, Gail and I went to Maui to celebrate our anniversary. On the second day, we took snorkeling lessons. We started in the swimming pool, then progressed to the coral reef next to our hotel. We loved it. It was like swimming in a huge aquarium.

Several years ago, I was in New York City on business. I was having a relaxing dinner with one of my colleagues. Suddenly, as we were finishing our meal, I started to have chest pains. Initially, I tried to ignore them. But then I began to quietly panic. I felt that the room was closing in on me.