The Problem Behind the Problem

Problems always come in pairs. There’s the immediate problem that must be fixed. Then there’s the problem behind the problem—the breakdown in the process, the policy, or the people that led to the problem.

A Pumber Fixing a Pipe -Photo courtesy of ©iStockphoto.com/domin_domin, Image #10979406

If you don’t take time to fix both, you’ll end up with the same problem happening again and again.

Embrace the Concept of “Permanent Beta”

A while back, I met with a friend who is a blogger. She has been blogging for a few years, but her blog is in desperate need of a facelift. It has grown a little “long in the tooth,” as they say. I have been meaning to speak to her about his, but she brought it up herself.

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