Why Businesses and Nonprofits Need to Rethink their Benefits Packages

It’s More than a Hiring Gimmick—It’s a Tool for Fine Tuning Team Culture

There’s no greater predictor of long-term organizational success than healthy team culture. Yes, customers matter. So do products and services. But an unhealthy team won’t create the best products or serve their customers very well. But how can leaders build healthy team culture? The most common way is to start with a list of core […]

Smash That Glass Ceiling With Feeling

4 Lessons to Help Strong Women Thrive in the Marketplace

Here’s an idea for women who bump up against the glass ceiling at work: Create your own business where you own the ceiling. And the good news about that DIY approach to business is that it’s easier than ever before. Christy Wright is an entrepreneur and business coach whose mission is to help create a […]

Why Great Customer Service Is So Important

5 Ways We’re Focused on Making Ours Great

Customer service is a double-edged sword. Get it right and you can make loyal, lifelong customers who sell your products for you. Get it wrong and you can find your business in real trouble. The Wrong Way to Do It My friend Frank gave me an example of the exact wrong way to do customer […]

How to Push a Major Organizational Change Without the Backlash

6 Ways to Pluck the Goose Without Ruffling Feathers

When I first joined Thomas Nelson, communications with most of our staff were not where they needed to be. There was a joke at the time that was all too accurate. If you worked at our publishing house and wanted to know what was coming next, you’d just have to find out about it in […]

What Ike’s Secret D-Day Letter Shows Us About Leadership

3 Things Eisenhower Got Right About Storming the Beaches

D-Day is known as a great victory for the allied forces, the beginning of the end for the Nazis as over 150,000 troops pushed into Europe in the first wave of an invasion by sea. But it easily could have gone the other way. We can learn a great deal from the difference. A draft […]

How to Get More Cash Cows

4 Ways to Separate the Milk From the Dogs

It’s one of the toughest questions in business: Who should you be working with? Several years ago, when I was CEO of Thomas Nelson, I had one of those moments of clarity that has broad application for organizations. The “aha!” moment came when I was thinking about our professional relationships with authors and agents. Some […]

How to Fire a Monster Client: The Steps

4 Ways to Let Go and Move on to Greener Pastures

When I wrote recently about firing monster clients who eat up disproportionate time and resources, one reader replied, “Great idea. Do you have a guide for how exactly we should do that?” It was a good question. A guide like that would have been useful to me earlier in my career. I have had to […]

George Washington Shows Us How Leaders Are Readers

5 Lessons From America’s First Bookworm-in-Chief

Most Americans think of George Washington as a great leader and the father of our country, but I bet few of us think of overdue library books. When Washington was president, he borrowed two books from a New York library and forgot to return them. According to a humorous but true story the fines for […]

When Leaders Have to Speak Up

3 Ways to Work up the Courage to Say It

People have way more potential than we often think they do. They can change, but unless we find the courage to speak up, they may not have the opportunity. Here are three truths to remember when you are faced with having a difficult conversation.

What You Learn on the Way to Success

A 3-Point Check-Up to Get the Most out of the Middle

There comes a point in every story when you are ready to quit. It could be a relationship, a project, or your job. Regardless, you’ve had enough, and you are ready to “throw in the towel.”

7 Steps to Faster Audience Growth [Free New Webinar]

Learn How to Build an Engaged Online Following in 30 Minutes a Day

When I talk with people about the frustrations they feel in building an engaged online following, slow growth and insufficient time come up more frequently than anything else. I get it. When I first started blogging, I would spend hours on an important post, expecting it would take off. But no matter how much time […]

How Is Hiring Like Chemistry? 4 Ingredients for Success

Also: We’re Hiring! See if You’re a Fit for Our Team

Most leaders I’ve met recognize you need the right people to build a high-power team. But few of them have defined the ideal candidate for their organization. They’re playing with fire. A few of my grandkids are reading the Roald Dahl classic George’s Marvelous Medicine right now. In the story, the boy George mixes up […]