Today, I went to the doctor to get my shots for a trip I am taking to Ethiopia. This is the first time I have had to do this. I assumed that it would take 30 minutes—tops. Not so much. It actually ended up taking almost two hours.
In: Productivity
Tags: customer service, paperwork, procedures, Productivity, redundancyI am the Chief Executive Officer of Thomas Nelson Publishers, the largest Christian publishing company in the world and the seventh largest trade book publishing company in the U.S.
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© 2009 Michael Hyatt | CEO, Thomas Nelson Publishers
