Perhaps you’ve noticed: customer service has deteriorated noticeably since the recession began. Fewer waiters in restaurants. Slower room service in hotels. Longer wait times for support.
This is hardly surprising. With significant layoffs in almost every industry, fewer people are available to provide the level of service you have come to expect. Everyone is scrambling. Many are stumbling.
In: Leadership
Tags: attitude, customer service, grace, gratitude, Leadership, PatienceI am the Chairman & Chief Executive Officer of Thomas Nelson Publishers.Continue...
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Hi, my name is Michael Hyatt and I am the CEO of Thomas Nelson Publishers. I also travel around the country for speaking engagements, and enjoy writing, reading, running, and golfing in my free time. Learn more about me »
I speak on topics related to leadership, productivity, and social media. I have been speaking publicly for more than 25 years and have keynoted more than 100 events. I have also appeared on more than 1,500 television and radio shows, including all three major networks.
I would love to make a presentation to your group!
Imagination is everything. It is the preview of life’s forthcoming attractions.”
— Albert Einstein
