The Beginner’s Guide to Twitter

I originally wrote this post in May 2008. I have learned a lot since then. Twitter has also changed since then. I have updated this post to reflect both.

This post is a 20-minute guide to Twitter for non-techies. If you don’t know what Twitter is, start with my first post on the topic, Twitter-dee, Twitter-dum. If you still aren’t convinced it’s worth your time, then read my 12 Reasons to Start Twittering.

A Finger About to Click on the iPhone Twitter App - Photo courtesy of ©iStockphoto.com/ymgerman, Image #17221776

Photo courtesy of ©iStockphoto.com/ymgerman

Over the last few years, I have helped several friends and a few family members get setup on Twitter. I found myself explaining the basics over and over again, so I decided to write a simple, step-by-step guide.

If you are new to Twitter, this will get you up and running fast. If you know someone who needs a little help or motivation getting started, send them a link to this post.

Just follow these eight steps.

  1. Set up your account. Go to Twitter to get started. Enter your name, email, and a password. Click Sign up.

    You will now be taken to a second screen where can select a username. This is the name by which you will be known on Twitter. What name should you use?

    Your real name is best—if it’s available. If not, you can try using a middle initial or prefacing it with something like “the” or “real” (e.g., “TheFrankDavis” or “Real FrankDavis”).

    Also, I recommend using initial caps and in-word caps. It will make your username more readable and memorable. For example: I use “MichaelHyatt” rather than simply “michaelhyatt.”

    Now click on the Create my account button. That’s it. You are now official a member of the Twitter community. Congratulations!

    Next, Twitter will assist you in getting started. It will explain what a tweet is and give you the opportunity to “follow” a few friends, popular people, or brands. You can opt out of these steps for now if you wish. Simply click the Skip this step link.

    Twitter will also give you a chance to see if some of your friends are on Twitter by checking your online address book. However, your contacts will have to be in one of the supported services: GMail, Hotmail, Yahoo, or AOL. Also, you’ll only see users who have allowed their accounts to be found by email address.

    This wasn’t that helpful to me when I initially started, since my contacts resided in Microsoft Outlook. However, I had a GMail account, so I just exported my contacts from Outlook and then imported them into Gmail. It worked flawlessly. However, if you get stuck, forget this step. You can add your friends later.

  2. Tweak your settings. Make sure you are on your Twitter home page. Click on the Settings link. You should be on the Account tab. Set the time zone.

    Do not check “Protect my updates” unless you only want those whom you approve to be able to get your updates. Personally, if you check this, it will seriously limit the fun. Make whatever other changes you want. Click the Save button.

    Now click on the Profile tab. Upload your picture. This is important. Many Twitter users (including me) will not follow users without photos, because it is a tell-tale sign of a spammer. Remember that the maximum upload size of your photo is 700k, so you may have to re-size your image to meet this requirement.

    Enter the rest of your information, including your location, website or blog (if any), and a brief bio. This, too, is important to keep you from getting flagged as a possible spammer. Your bio can either be serious or fun, but it must be brief—no more than 160 characters.

    Note that you can also connect your Twitter account to Facebook on this page. This will post all your Tweets directly to Facebook. Personally, I don’t recommend this, but you may want to do it. You can always change the setting later.

    When you are finished, click the Save button.

  3. Setup your phone. Twitter is much more fun if you connect it to your cell phone. By doing so, you can receive updates from those you are following (or just some of them) as well as send your own updates. It’s all done through text messaging (e.g., SMS).

    However, be forewarned: While Twitter doesn’t charge anything for this service, your phone carrier might. It’s a good idea to check with them and make sure you are on an “unlimited text messaging plan.” You don’t want to be surprised with a big phone bill.

    Again, under the Settings link, click on the Mobile tab. Enter your mobile phone number and click on the Start button. Now take your cell phone and text message the code Twitter gives you to 40404 (the number will be different if you are outside the U.S.). Be patient. Eventually, Twitter will confirm to you that your device is registered.

    If you are using an iPhone, Twitter is built into the operating system (at least if you are using iOS 5 and up). You can set it up by opening the Preferences app, scrolling down the screen, and touching the Twitter section. This will give you the ability to post updates to Twitter from within many iPhone applications, including the Photo app.

    Now, while still on your cell phone, set up a contact named “Twitter.” For the mobile phone number, use 40404. Now every time you want to send a Twitter update, you will send it to this contact name.

  4. Follow family and friends. If you haven’t done so already, add your family and friends by clicking in the “Search” field at the top of your home page. You can type in a username or first and last name. When you do, you will get a list of users who match your search criteria.

    You can also do a more advanced search (e.g., searching by location) by clicking on “Refine results” or by going directly to the Advanced Search page.

    You can begin “following” them by simply clicking on the Follow button. If you want to also follow them on your cell phone, then you can turn the “Device Updates” to “on.” Personally, I only follow my family and a few close friends on my cell phone. Regardless, you will be able to see everyone you follow on your Twitter home page.

  5. Learn the basic commands. Think of Twitter as a room full of people, all sitting in a circle. It’s a conversation. When you update your status, you are speaking to the whole group. Everyone can hear what you have to say.
    • Replies. If you want to direct your comments to one specific person in the circle, but loud enough that everyone else can hear, use the “Reply” function. You address the person by using their Twitter user name preceded by the “@” symbol. For example:

      @spencesmith I get my haircut at Dion’s South in downtown Franklin.

      Everyone who is following Spence and me will see the message, but I am specifically directing it to Spence. (Those who are not following both of us will not see the message.)

      You can also use the Reply function to refer to someone by name. For example:

      I’m headed to dinner at Tin Angel with @gailhyatt and @meghmiller. I am looking forward to trying the new menu.

      The thing about replies is that they are “clickable links.” If someone who is following me, clicks on one of the names, they will automatically go to that person’s Twitter page. This will give them the opportunity to follow that person, too.

    • Direct Messages. Continuing with the metaphor of a conversation with a room full of people, you can also use the “direct message” function. This is like whispering in one person’s ear. They can hear you, but no one else can. You are directing the message to them and only them. For example:
      d lnobles Can you bring my Business Review notebook down to the cafeteria conference room?

      Or:

      d gailhyatt It looks like I will not be able to leave the office for another 30 minutes. Bummer.

      Twitter direct messages have largely replaced simple text messaging for me and many people I know.

    • Hash tags. You are probably familiar with tagging photos with a short piece of text. Twitter has this capability, too.

      The # symbol, called a hashtag, is used to mark keywords or topics in a Tweet. It was created organically by Twitter users as a way to categorize messages. If you click on a hash tag, it will show you all the other tweets associated with a hashtag.

      I have attended many conferences where an official hashtag was announced. This enables everyone at the conference to track what everyone is saying about the conference.

      For example, someone might say:

      Man, I loved @AndyStanley’s opening talk. He never ceases to speak to me. #cat2011

      #Cat2011 was the hashtag for the Catalyst Conference in Atlanta in the fall of 2011.

    • Other Commands. You can add people you want to follow from your cell phone. Just type in “follow [username].” For example:
      Follow kendavislive

      You can check your stats–the number of people you are following plus the number of people following you–from your cell phone by typing “stats” without any additional text.

      To stop all Twitter updates to your phone, send:

      off

      To turn them back on send:

      on

      You can find answers to almost every other Twitter question in the Twitter Help Center.

  6. Start twittering. So now you are all setup. It’s time to start Twittering. You can do this from your Twitter home page or from your cell phone.

    The main thing you need to know is that the message can be no longer than 140 characters long. If you use the Web page, the entry field will automatically count your characters. After a while, you’ll instinctively know how long this is. I rarely go over the limit. But if you do, it’s no big deal. Your message will just be truncated.

    How often should you Twitter? That’s the 30-character question. My daughter @meghmiller says, “Don’t Twitter more than six times a day.” Personally, I think 10–12 is the upper limit. Obviously, there’s a balance here. Some of the people I follow, post way more updates than that.

    The real issue is whether or not you are adding something of value. There’s an old Jerry Seinfeld comedy routine called “Air Travel.” In it, he talks about airline pilots who insist on telling us all about the route they are taking. (Like anyone cares.)

    He says, as passengers, we don’t knock on the cockpit door and say, “Oh, by the way, I’m eating the peanuts now.” (Obviously this was pre-911.) So why do pilots feel the need to update us? All we care about is getting to the destination.

    In like manner, no one probably wants to hear the blow-by-blow of your life. However, some color commentary is good. However, this is definitely art not science, so there are no hard, fast rules.

    Regardless, you should consider every Twitter update as a branding impression. You are developing a reputation with your online friends, so make sure you are adding something to the conversation.

    This is really no different than a face-to-face conversation. You want to say something that is interesting, helpful, or just plain entertaining. I don’t think you should over-think it, but I don’t think you should just text the first thing that pops in your mind.

  7. Be careful. You definitely need to be cautious. It’s probably not a good idea to say something like, “I’m headed to the west coast for a week. My poor, beautiful wife is going to be home all alone.” Bad idea. For obvious reasons.

    You need to think about the fact that crazy people and criminals have Twitter accounts, too. You especially need to be cautious about sharing too much private information that could compromise your safety or that of your loved ones.

    I have also had some experience with stalkers, so you may only want to Twitter after you have gone somewhere, not before. Otherwise, you might find people showing up to watch you. (Don’t laugh. It has happened to me on several occasions.)

  8. Consider third-party apps. An entire eco-system has sprung up around Twitter. Here are some of my favorite applications:
    • HootSuite. This is the application I use to manage Twitter on my desktop. It will even manage Facebook profiles and pages, LinkedIn, and several other social media services. It is great because it allows you to segment people by groups (or columns). I have groups for my family, close friends, colleagues, etc. It is available for both desktop systems and mobile devices.
    • BufferApp. I use this application to post my tweets, so I don’t flood my followers with a string of posts. Instead, I put them in Buffer, and it spreads my tweets throughout the day. It gives you tremendous control. You can determine how often and at what times you tweet. It comes with extensions for the most popular browsers, so you can buffer a tweet directly from a web page. It also allows you to buffer Facebook status updates.
    • SocialOomph. I use this application to bulk-schedule a whole series of tweets. For example, I have identified my 90 most popular blog posts. I have written a tweet promoting each one. Via SocialOomph, I schedule one tweet per day at a specific time. I upload the text file to SocialOomph and forget about it. Everything is on auto-pilot. It will also post to Facebook.

    It is easy to get overwhelmed with all the third-party Twitter apps. Don’t. Start with HootSuite and then grow from there as you have the time and interest.

Twitter is one of those apps that is best learned by using it. The most important thing you can do is get started. You really can’t make that many mistakes. Just remember to have fun and enjoy the people you meet online.

Questions: What questions do you have about Twitter? What else would you recommend to Twitter beginners? You can leave a comment by clicking here.
Want to launch your own blog or upgrade to self-hosted WordPress? Watch my free, twenty-minute screencast. I show you exactly how to do it. You don’t need any technical knowledge. Click here to get started.

Please note: I reserve the right to delete comments that are snarky, offensive, or off-topic. If in doubt, read My Comments Policy.

  • Roberta Beach

    Why?

    • http://www.jmlalonde.com Joe Lalonde

      Roberta, are you asking “Why use Twitter?”

      If that is the question, the answer is community and traffic. When I first heard of Twitter I thought it would be a waste of time. However, with a little use I have seen traffic increase to my blog and a sense of community.

      Give it a shot. If it doesn’t work for you, it doesn’t work. If it does, you have found a valuable tool.

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  • Anonymous

    I am new on Twitter. I know how to do a basic tweet or tweet someone but when following a forum such as the debates I don’t know how to tweet. I can read the tweets coming in and reply but to do my own tweet I need help knowing how to do that. Thanks

  • http://www.kvisoft.com/flipbook-maker/ Kvisoft

    Awesome! Thanks for your share.

  • Vongaston

    can I tweet from more than one cell phone? I’m with a team of people who all need to tweet from one account

    • http://www.jmlalonde.com Joe Lalonde

      You may want to check into TwitterMail. It’s free and allows users to send an email to a TwitterMail account and it will post it to the Twitter account assigned to the email.

  • http://profiles.google.com/laurieagarner Laurie Garner

    I’m lost in the sea of tweets, and I’m only following 37 people.  What I really want is to clear out all the retweets and only see the latest tweet from each of the ones I follow. Any ideas on how to do that?

    • http://michaelhyatt.com Michael Hyatt

      I don’t know of a way to do that. You might try an app like HootSuite, which at least allows you to segment your followers by lists.

  • Cindajustice

    An excellent startup plan for Twitter; answers all the beginners’ questions in an easy to understand way!

  • Vfdomingo

    nice. will start twitting now after reading your post. =)

  • Repa

    Perfectly
    explained. Thanks !!!

    http://use-online.ru

  • Dontee_

    Uhmm I Dont Want Ppl I Dnt Kno DM Mee So I Can I Stop It

    • http://michaelhyatt.com Michael Hyatt

      Yes, just don’t follow them. No one can DM you, unless you follow them.

  • Jwatsoncrowell

    Question-I just began using Twitter and see that it says I have three followers but only shows me two of them, can people hide that they are followers?

  • http://profile.yahoo.com/46BCKNT5E3ZOOI5ES3S4ZB7KLQ adan

    nice article

    follow folks http://twitter.com/AdanHatesTweets

  • http://profile.yahoo.com/46BCKNT5E3ZOOI5ES3S4ZB7KLQ adan
  • Anam31

    Hi there. Very new to Twitter and this might sound stupid but when I want to leave a post on someone’s page, how come it doesn’t show up on their page and only mine? Get me? For instance if i say to a pal “@username i love you” – this doesn’t show on their page, right? So how are they meant to know when someone has tweeted them?

    • http://www.jmlalonde.com Joe Lalonde

      Twitter sends a message to that user letting them know they have been mentioned. They are also able to go to the @ Connect tab and it will show when they have been mentioned.

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  • Lucy

    I’d like to learn more about how to post comments in blogs and forums using my twitter account.

    • http://michaelhyatt.com Michael Hyatt

      You can do that if the blog commenting system allows it. Thanks.

  • Corrie_macdonald

    A dumb question, I’m sure, but here goes. I’m a writer who sits at my desk all day (mostly) so it doesn’t make a lot of sense for me to be getting notifications on my phone. But, on my desktop, do I really have to keep going into Twitter to check if somebody I follow has sent a new tweet? Is there no way to get a simple notification that appears on screen somewhere so that I know as soon as a new tweet has come through? From what I could see, you can only get email notifications for particular categories of tweets (eg mentions, retweets), not for the general garden variety tweet. Or is there something I’m missing?

    Oh, and thanks so much for the guide.

    • http://michaelhyatt.com Michael Hyatt

      I’m not sure. I have never used this feature. Thanks.

  • http://www.itsupportape.com/ IT Support

    I find that people take what you say on twitter so seriously that you have to treat it as if you were speaking in front of a giant sensitive crowd people. Think before you drink, before you go on twitter! 

  • vini

    Amazing post. Got to know a lot of stuff with regards to using tweeter. I have all my peoples connected so fast…happy :)

    I had one question thou…

    How will i get notification if someone replies to my post which is been done through tweeter to facebook and LinKedIN. I saw few of my friends and family commented or replied to the post in facebook which i did via twitter but i didn not get any notiifaction in twitter account for the same??

    Please let me know…Thanks!!!

    Vini

  • http://twitter.com/winggirlkim Kiai Kim

    Oh, stalkers. Once someone emailed me what I was wearing. Creepy!

    • http://www.jmlalonde.com Joe Lalonde

      That would be a bit creepy!

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  • Maes

    Is it possible to exchange tweets privately with only one person and nobody could see those tweets except both of us?

    • http://michaelhyatt.com Michael Hyatt

      Yes, this is the purpose of the direct message function. However, you both have to be following one another. Thanks.

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  • Pdx.Laura88

    making symbols!

  • rodrick robins

    that was extremely freakin helpful.. like ridiculously helpful lol

  • Mitanews

    Can I watch twitters anonymously?

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  • http://www.seo-suresh.blogspot.com/ Seo Expert

     Thank you for this wonderful article! It actually reveals many of the simple secrets of life. I will recommend it to my friends.

  • Impal58

    I am somewhat new to Twitter and have some questions.  How do I control who follows me?  It doesnt seem as though anyone is getting my tweets to them, or they are just choosing not to answer.  If they are just not getting them what am I doing wrong? 

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  • Maddyjackson

    Perfect site, I like it!
    I bookmarked this link. Thank you for good job! High
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  • Hbabybearcub

    I have a problem with the hash tags i try to comment but my tweets dont come on the screen in hash tag screen they are on my timeline why dont they come on the hash tag screen like otherpeoles tweets do

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  • Synoma Grace

    Synoma Grace,I recently signed up on Twitter and I noticed that I am not on their home page. Synoma Grace(@mdsynomagrace:disqus ) does not come up  as being on twitter.
    What did I do wrong.Thank for the help

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  • Dissdocus

    Can I see the number of visits to my twitter account from twitter users as well as non twitter users?

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  • Howard_larkin44

     How can have someone the I have sent a tweet to display my tweet to them on their
    twitter page or rather how do they do this?

  • Connor Jennifer

    Am fairly new to twitter. My phone tells me a reply has been made to one of my tweets but for the life of me I can’t find it! I could see it on the person’s who replied profile but nowhere on mine.  Am I looking in the wrong place?

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  • KirraAntrobus

    HooteSuite isn’t quite as good as buffer looks like, but I schedule twitter posts through it. Buffer looks awesome, with being able to create a schedule, but my blog/twitter is not yet increasing the bottom line in my household, so buffer will have to wait. Hootesuite will suffice. Thanks for the post!

    • http://www.jmlalonde.com Joe Lalonde

       Kirra, you can always use the free version of Buffer. The free version allows you to schedule up to 10 tweets. It’s not a lot but it can cover a day or two depending upon how much you tweet.

  • KirraAntrobus

    By the way, I just signed up for Disqus so I didn’t have to comment as a guest. What are the benefits of using Disqus on my blog instead of the comment system included in blogger?