Twitter as a Leadership Tool

I was talking to a good friend the other day about Twitter. He knows that I believe it is important. Really important. Some of his clients are also beginning to ask questions about it. But he just didn’t get it.

a speaker that is generating powerful soundwaves

He finally blurted out, “It just seems like a huge waste of time. I don’t need one more inbox to check. I can barely keep up with what I have now.”

I said, “Buddy, you’re completely missing it.”

“Missing what?” he said, defensively.

“The potential.”

“What potential?” he asked emphatically.

“It’s not about what you get out of it,” I said. “It’s about the opportunity it affords you to give to others and make an impact.”

“Excuse me,” he muttered.

“Twitter is an opportunity for you to lead in a way that was not possible until now.” I explained.

“As you and I both teach, when you boil it down, leadership is influence. Agreed?”

“Agreed,” he acknowledged.

“Leadership is not about position, a title, or status. It is about influence. Plain and simple. I know you believe that, too, right?”

“Right.”

I continued, “If that’s true, then Twitter provides an unprecedented opportunity for people like us to extend and amplify our influence. You don’t have to buy time on television or radio. You don’t have to write a book or magazine column. You don’t even have to blog,” I went on.

“All you have to do is write short 140 character micro-posts about what you are doing or—more importantly—what has your attention right now.”

I could almost hear his brain shift into a different gear. “You and I both know that people today crave leadership. They are dying for role models. They want to see what good leadership looks like—as it is lived out in the challenges of everyday life.”

I continued, “If you are living your life on-purpose, like I know you are, then by Twittering, you are modeling something worth emulating. This is unquestionably the most powerful way to lead.”

“Hmm.” I could hear the flicker of possibility in his voice. I knew this was resonating with him. But then he countered, “But you just can’t lead by Twittering.”

“I agree. I am not suggesting that you can. It is simply one tool in your leadership toolbox—but a very powerful one. Twitter is like an influence amplifier. It enables you to extend your influence in ways never before possible.”

We continued to chat about this for several more minutes. He finally said, “Wow! Maybe there’s more to Twitter than I thought. How do I get started.”

Question: Do you think Twitter is an effective leadership tool? How are you using it to lead?
Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, I will receive an affiliate commission. Regardless, I only recommend products or services I use personally and believe will add value to my readers. I am disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

Get Free Email Updates!

Exclusive bonus! Subscribe today and you’ll receive a link to download my brand new e-book, Creating a Personal Life Plan, FREE. This step-by-step guide will help you design the life you’ve always wanted.

WestBow Press

Please note: I reserve the right to delete comments that are snarky, offensive, or off-topic. If in doubt, read My Comments Policy.

  • http://www.josephmcole.com Joseph Cole

    Transparency is so critical to enhancing one's leadership. I've found Twitter to be a quick, simple and cheap way of increasing my transparency to the people in the church I serve in as well as the people of the community.

  • http://www.twitter.com/marcmillan Marc Millan

    No doubt leadership tool number #1 and growing is Twitter, well for the leaders out there who care and are aware of course. Amazing what 140 can do these days..

  • http://www.studentlinc.net tim milburn

    This is awesome! I am fully invested in Twitter. Now I am on the lookout for creative and quality ways to be an evangelist for this excellent and evolving communication tool. This is another way that I will sound the horn for Twitter.

    Thanks for your transparency and willingness to live in the cutting edge. Your role as a CEO of a highly recognized publishing company only heightens the way leaders can integrate social media into their lives and companies.

  • http://twitter.com/finkelde @finkelde

    As a leader I see Twitter accomplishing a few things

    … 'welcome to my world'
    … value adding
    … connection

  • Pingback: 13 Idea-Starters for Stuck Bloggers | Michael Hyatt

  • http://www.kaboodle.com/light_pills Blask

    Yes

  • http://randomactsofleadership.com Susan Mazza

    Absolutely!

    One of the things I love about twitter is that it levels the playing field. If you want to know someone's "position" or "status" you have to look for it – it is not right in front of you like the name plate on a big office door. Everyone's tweet has equal space on the page. Your influence grows based on the quality of what you have to say and the way in which you interact with people.

    I think of people in leadership positions could learn a lot about themselves and their leadership by using twitter. It can be both humbling and very enlightening to build your identity from scratch when you have spent your career building your identity within organizations. Interacting with people who don't know who you are or who don't ascribe importance based on your level is a unique opportunity to look into a mirror of sorts and see who you have actually become.

  • http://www.kraftyoursuccess.com Heidi Kraft

    Yes – it is a leadership tool AND that’s why it’s so important to be intentional about what you say and make sure it aligns with who you are. When I see people retweeting information that clearly doesn’t fit with how I see them as a leader, it disappoints me. Twitter is one more communication tool. We need to remember to be authentic as leaders wherever we are.

  • http://simpleadership.com Matt Maiberger

    Great article!

    As John Maxwell says, "Leadership is influence. Nothing more… nothing less."

    Utilizing twitter to share nuggets of leadership gold is a great idea.

  • http://www.eauk.org/slipstream/index.cfm Anna Moyle

    Would it be all right to add this blog post to http://www.eauk.org/slipstream and link back to your blog? Please email me at slipstream@eauk.org to let me know. Thanks!

  • http://intensedebate.com/people/michaelhyatt Michael Hyatt

    I have emailed you separately. However, my policy is detailed here. Thanks for your interest.

  • http://intensedebate.com/people/michaelhyatt Michael Hyatt

    I have emailed you separately. However, my policy is detailed here. Thanks for your interest.

  • Pingback: Is Twitter the Oracle of Leadership? « To Lead and Communicate

  • Pingback: How to Lead Others with Social Media « Geoffrey Webb

  • http://www.joyeggerichs.com Joy Eggerichs

    This is great! Will forward it to the pops.

  • Pingback: Is Twitter Just Noise? — Success Begins Today

  • http://twitter.com/bonnieblue031 @bonnieblue031

    I think twitter is an educational tool. I am using it to post my blog in my field. I will have to think of how to use more leadership opportunities on twitter.

  • http://pollywogcreek.blogspot.com ~ Patricia

    If used wisely – absolutely – and you are an excellent example and role model, Michael. The truth is that "out of the abundance of the heart the mouth speaks" or the "fingers tweet."

  • http://twitter.com/BruceMunnings Bruce Munnings

    Thanks for another great blog post. I was wondering if Jesus would use Twitter today. He is the greatest leader of all time and if Twitter is still around when He comes back, for real, I wonder if He will send out a Tweet and what the Tweet will be. Just imagine!

  • http://s2ndesign.blogspot.com S2N Design

    Great insight. Never thought about it in those terms.

  • http://metropolitanmama.net Stephanie

    Thanks so much for sharing your insights, Michael. I agree. It is easy to misunderstand Twitter at first glance/use, but it really is a wonderful tool for leadership…and for promoting good people + good causes worldwide.

  • http://www.SpiritOfOrganization.com Greg Waddell

    Great post! I've been using Twitter for a couple months now and I feel like I'm just starting to understand its potential. I learn new ways to leverage it every day.

  • http://twitter.com/Brian_Nicholson Brian Nicholson

    Good explanation, Michael.

    One of the challenges of reaching ‘doubters’ like this is overcoming their preconceived notions of what Twitter is for. And that’s largely because of how it’s misused by some. (Of course, I use the term ‘misused’ loosely; it’s a platform anybody can use how they see fit.)

    Tweeting about your life that’s being lived on-purpose, as you put it, works great–if one knows where to draw the line. Telling me that you’re taking a break to spend time with your family = good and helpful. It challenges me to think about my priorities. Telling me you’re at the gas station = a waste of my time.

    It’s the difference between a leadership account (where the person intentionally provides value in each tweet) or a vanity account (where the person assumes that every aspect of his life is inherently valuable to readers). That’s not to say that a leadership account can’t have some personality to it, of course.

    The nice thing about Twitter lists is that it’s pretty easy to show someone a collection of good examples. That’s one place I start when I’m trying to teach people how Twitter can be useful.

    • Krissi

      Great reply. I like your thoughts on “leadership account” & “vanity account”. I’ve seen both & clearly prefer to hear from a person who takes their thoughts seriously as they tweet (adds value).

  • http://twitter.com/africanrains Michelle Nicholson

    This is so true Michael. I didn’t even know who you were. I don’t even remember how I initially found you, but you have had a great deal of influence on me without even knowing it all because of your tweets. Yours and one other are the two that I read every day because I always learn something new. Thanks for leading.

    • http://michaelhyatt.com Michael Hyatt

      Thanks, Michelle. I appreciate the encouragement.

  • Karl Mealor

    Great article. I’ve always viewed Twitter as more of an educational tool for myself. I follow people I respect and “pick their brains”.

  • http://twitter.com/dbonleadership Dan

    Great thoughts on using Twitter to grow your influence. Its a powerful tool. Thank you for sharing your conversation.

  • Beverly Rogers

    I agree with the potential, but think that until Twitter can find some hook for mainstream attention, you will just be influencing a small circle (globally thinking) of like-minded people.
    I personally found your much appreciated blog because of a tweet, but again think that I am one of those like-minded people. Keep using your influence for good, but just maybe we need Britney to be more active on Twitter to widen the audience.

  • http://www.facebook.com/profile.php?id=1346029195 Yvonne Green

    Great post as always.   Good point about influence. 

  • Christykennard

    Up until a few weeks ago I would have agreed with your friend. I am a new “twitterer” so my influence is nominal. I will say that the influence of other leaders has been impressive to me on twitter. It is a great way to connect and be inspired with people you would never meet. Much different than facebook!

  • http://twitter.com/cambridgewm Cambridge Wealth

    Absolutely!

  • http://twitter.com/giselleaguiar Giselle Aguiar

    Absolutely! I use it to evangelize and promote my novel!

  • http://twitter.com/SingleMamma4God Christian SingleMom

    I created this account to minister. I am a leader. I joined Twitter because my favorite local morning DJ’s said they were going to try it a while back. I stayed because I tried to help a new business get off the ground. As I followed smart professional people I saw how they were utilizing it. I saw news organizations utilizing Twitter. I see authors and speakers building plat forms. Blogger has nothing on this impromptu medium and yet of course blogs are still big. As I stayed and listened I began to see a need. Rolled up my sleeves a couple of months ago and got to work.

  • Scott Haywood

    I also think that leaders need to use twitter as a listening tool.  It can be both an amplifier and a great set of head phones.

    • http://www.jondale.com Jon Dale

       Scott, you’re absolutely right.  It’s a conversation tool.

  • Dan Brennan

    You’ve just re-energized my approach to twitter, Michael.

  • http://twitter.com/eccle0412 Jackie Anderson

    I have a few tweets on my phone that I have left there just to remind myself.  My personal easy access “quote holder” that inspires me.

  • http://profiles.google.com/susanwbailey Susan Bailey

    Twitter has many uses but it takes imagination to find them. I find that Twitter forces you to write good headlines, ones anyone can understand, punchy enough to make you click on that link, and short enough to fit within the confines of 140 characters! A tall order, but a great way to build on that skill in real time.

    I also have recently figured out that Twitter is a great way to get down a few thoughts in rapid succession (in 3 or 4 tweets) when I don’t have to time to blog. Both of my blogs have Twitter embedded in them so anyone can read them. It keeps the blog looking active until I can find the time to post again. Often I will put links in back to my sites and publicize them on Facebook as well.

    Michael, your tweets coupled with the ease of reading Twitter on my iTouch vs on the computer opened up Twitter for me. Thanks!

    • http://michaelhyatt.com Michael Hyatt

      You are welcome, Susan.

  • Robert W

    Michael – thank you for this post. Just discovered it yesterday.

    If you had to answer the question, “Why tweet?” in a concise package… let’s say 140 characters or less… what would you say? :)

    Enjoy your blog immensely! God bless.

    • http://michaelhyatt.com Michael Hyatt

      That totally depends on who I am talking to. For a person in leadership, I would say, “Tweet in order to leverage your influence.”

  • http://www.johngallagherblog.com John Gallagher

    Mike,  I do think it is a leadership tool.  Personally, I try to use it to share.  Share blog posts like this one, interesting articles, etc.  BTW, I shared this post with top leaders in my organization who have just signed up to tweet.

  • Anonymous

    great post… i call it stepping up to the plate.. at a certain time when people feel they are ready, Twitter allows anyone to take on a position of leadership. There is a great saying that to lead the orchestra you have to turn your back on the crowd… So.. become visibile, become credible and then yes.. start assuming the role of a leader…

    Twitter allow you to do all that… so go on demonstrate your knowledge, your epxertise, show up on a regular basis and in time you will become known as the go to person.. there are 2 ways to catch butterflies in your garden…. go out with a huge net or grow really nice flowers and become a very attractive person…. Twitter allows you to do all of that…

    Mark Shaw

  • http://www.forward-living.com W. Mark Thompson

    Yes. I believe twitter can be a great leadership tool. Also think it can be distracting. It’s a matter of intention. The tagline of your blog says it all. “Intentional Leadership”

    If we’re not intentional about it, it’s just a big time suck. But people ARE looking for role models and leadership. Twitter is an effective tool when used with intention. No doubt. Thanks for the post!!

  • http://nwbingham.com Nathan W. Bingham

    Good insights Michael. I especially like how you’re actively sharing the benefits of Twitter to those who still don’t “get it”. Funny enough, I think there are a lot of people using Twitter who still don’t “get it”. :-)

    Now for an odd question: is it “Twittering” or is it “tweeting”?

    Reading or hearing someone say “Twittering” is like hearing nails down a chalkboard to me. Am I being overly sensitive, or do people tweet on Twitter?

  • Lara Schiffbauer

    This post was extremely helpful.  I just started a Twitter account and have been trying to figure out what to say.  I have been feeling stage fright everytime I tweet.  Thinking of tweets as sharing what captures my attention in this moment and is an extension of the message I am trying to share with the world took some mystery out of it, and makes it more manageable.  Thank you so much!

  • Fr. Charles Erlandson

    Maybe someone can explain this in more detail. I use Twitter occasionally, but it still seems more like a constant stream of noise that doesn’t offer much of value.

    • http://michaelhyatt.com Michael Hyatt

      They is to follow people you can about. This is why I started by getting my family on Twitter, then my colleagues.

  • Pingback: My Favorite Apps | NadoMike's Blog

  • http://darensirbough.com/ Daren Sirbough

    Currently my influence is mainly young adults in my church. I’d like it to involve musicians that I play with and other communities that I am part of. I believe it will increase as I increase in my own leadership.

    • http://darensirbough.com/ Daren Sirbough

      so far it’s christians who follow me. it will be interesting once a lot of my atheist lecturers and friends start following me on there too.

  • Ktcol77

    Mr. Hyatt You are spot on with this one. I started following you a year or so ago. I have learned so much just by listening. My responsibilities are not as vast as yours but management is management. The chances that our paths would have crossed any other way were slim. God has used twitter to greatly expand your territory! Thank you for the free education.

©2009 Michael Hyatt, Powered by Standard Theme

Want to know how to get published? Check out this step-by-step guide. Click here!