In this backstage interview at the Chick-fil-A Leadercast 2012, I asked Patrick M. Lencioni about corporate culture and how leaders can use it to drive performance. His new book, The Advantage: Why Organizational Health Trumps Everything Else In Business, is focused on this topic.

This would be a great interview to watch with your team, take notes, and then discuss. There are few things more important than intentionally creating your organization’s culture.

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  • Mark Henry

    Good Morning Michael! I don’t see an option to share your videos, like I do on your other posts. Am I just not seeing it?

    • Michael Hyatt

      Unfortunately, I don’t have that enabled on the mini-posts. We’re considering some options here. Thanks.

  • William_Drop_Dead_Money

    Southwest Airlines explicitly states that their employees come before their customers. They believe if you take care of your employees first, they will take care of your customers. Not what the textbooks say, but it makes a lot of sense. Leaders serve workers, workers serve customers. Wonder who said that first? :)

    • Rachel Lance

       Southwest is such a great illustration for Patrick’s principles here, isn’t it?

    • John Tiller

      Right on, William.  The textbooks need to be re-written!

  • Aaron Johnson

    His piece about being willing to fight and take a hit for promoting aspirational values was a great one. But just seeing the difference between our aspirational values and our actual ones is probably even more difficult.

    • John Tiller

      The difference between Core Values and Aspirational Values was my favorite point in the video!

  • @kylereed

    Wow, thank you for posting this. ordering this book today. cant wait to read 

  • Matt McWilliams

    Patrick Lencioni is a national treasure. What an awesome interview Michael.

    I’m so glad I actually know how to pronounce his name now. Woohoo!

    I have shared his books with so many people. One in particular, the Three Signs of a Miserable Job, change my mom’s life as a leader.

    Beautiful ending too!

  • Jonathan Whitman

    Thank you for that.  It’s a game changer.
    And thank you for pronouncing Lencioni right!!

  • MatthewLowell

    Wow! I must buy this book!!!!!!! Thanks Michael!!!

  • Rocio

    Greatly appreciate this. 

  • Rev.Ebenezer Thevathason

    Thankyou Michael and Patrick Lencioni beautiful interviw as others True Leaders are example Life style,Servents of the Lord Jesus Christ,its Super beautiful you put it press on 

  • Kasama Lee

    Powerful talk of servant leadership and the significance of a culture. I’m reading his book right now. I’ve shared this link on my blog Thank you!

  • Dan

    As always, Pat gets to the essense of success and life; live it, don’t say it…