What to Do When You Don’t Know What to Do

Early in my career, I was the marketing director for a book publishing company. Because of my workload and the on-going pressure to produce results, I felt overwhelmed. I was certain that it was only a matter of time before my boss discovered that I was in over my head.

A Thumbtack Pinpointing a Location on a Map - Photo courtesy of ©iStockphoto.com/alephx01, Image #101025

Photo courtesy of ©iStockphoto.com/alephx01

This produced uncertainty. I was afraid to act. Instead, I worried and spent an inordinate amount of time thinking through worst-case scenarios—something I am pretty good at.

Frustrated, I went to a wise, older colleague and poured out my soul. He listened patiently, then said something I will never forget:

“Mike, just do the next right thing.”

“That’s it?” I asked.

“Yep. That’s it,” he replied. “You’re over-thinking it. Just do the next right thing. It will be okay.”

That simple concept simultaneously gave me relief and clarity. I have used it time and time again in moments when I have felt overwhelmed and uncertain.

Here are the three steps I take.

  1. Forget about the ultimate outcome. The truth is that I probably have less control over the outcome than I think. I can undoubtedly influence it, but I can’t control it. Besides, before I ever get to the final destination, many of the variables will change. Projects and deals have a way of unfolding over time. There will be problems—and resources—I can’t see now.
  2. Instead, focus on the next right action. Since worrying about the outcome is unproductive, I try to think about the next actions that will move the project forward. This is far more accessible that something in the distant future. For example, as an author, I can worry about whether or not my book will become a bestseller or I can make sure that I am fully prepped for the interview I have scheduled today.
  3. And do something now! This is key. Something is better than nothing. Too often, we think that we have to have clarity about how it will all turn out. In my experience, I rarely have this. But, as I move toward the destination, making course corrections as necessary, I experience clarity. Therefore, it is important to get off the sidelines and into the game.

So if you are in a situation where you feel overwhelmed and don’t know what course to take, just do the next right thing.

Question: What do you do when you feel overwhelmed and uncertain? You can leave a comment by clicking here.
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  • http://www.facebook.com/carynsullivanscribe Caryn Sullivan

    I have been accused of “overthinking things” on more than one occasion….I’m not great at thinking on my feet; I’m better at thinking in the shower or on my bike.  But once I have worked things through in my mind and take that first action step, I feel empowered.  One step leads to another, then another.  Each step breeds confidence, fueling the next one.

  • Ronnie

    Awesome post! Thanks!

  • Lori

    I believe the most important thing to remember about myself is that, I know what I can handle
    in a given situation, and what I can’t. If I focus on the truth about me, then whatever situation arises, I at least, have a premise on what to base the decisions that have to be made. Prior to all of this……I pray for guidance!

  • http://www.sundijo.com Sundi Jo Graham

    I use 4:8 Thinking according to the 4:8 Principle by Tommy Newberry. Life changing book. 

  • Robb Massey

    I enjoyed this simple and profound advice. Another similar piece of advice I read this year was to write the things that must be done (in order of importance) and then to start with the first thing and stick with it until it’s done. If it takes all day and I don’t get to the others then I’ve still completed the most important task. I doesn’t work everyday, but on the days I’m overwhelmed this is a great prioritizer.

    Robb Massey
    Winnipeg Manitoba

  • David

    Mike,

    Thanks for this. Heard it before, of course, but that solves nothing. Perhaps this phrase “Do The Next Right Thing” should make on my planner/mirror whereever. I often delude myself to think I’m only a man of action…when really, I over-think most things! Thanks again…well said brother.

  • http://www.forward-living.com W. Mark Thompson

    This seems to be closely inline with my life. Seems like we’re our worst critic. I’ve had to retrain my brain to go from worrying to being concerned. It’s a subtle shift and it’s also connected with one of your previous post http://michaelhyatt.com/what-story-are-you-telling-yourself.html

    Worrying was something I harbored all my focus and emotions on which I have NO control over. It was the what-if of life. Concern is the “…if I _______, then I ________.” There’s more control and it focus on the solution of a possible situation. If I can’t put the situation in this frame, then I know I’m worrying. Also, noticed that worrying had a 99% never outcome.

    So with the realization of freeing mindspace and saving valuable time, it was a little easier (emphasis on little) to convince myself to focus on what I may have control over and try and stop thinking about the things that I didn’t.

    It’s a little semantic and mind-gamey, but we do what we have to, to make life more productive and meaningful. It’s all about the story and conversation.

  • Anonymous

    As the headmaster of a growing classical school, my tasks range far and wide–from visioning and vision-casting, to teaching, to mentoring students and teachers, to class observations/evaluations, to writing, to student discipline, to building maintenance–and the list goes ever on and on. I get tired just thinking about it! But armed with this same advice, I’ve been able to do better than tread water.

    I use Things to make lists, and choosing the next right thing involves being aware of my context (place, time available, etc.). And when all else fails, I pick something small without regard for priority, just to get the momentum ball rolling. It works nearly every time.

    Thanks, Michael, for this post. I’ve been looking forward to reading it since you mentioned it in the comments a few months ago.

  • http://jonstolpe.wordpress.com Jon Stolpe

    List out the things that you know need to be done.  Try to prioritize this list.  Review the list with someone who can help you bring order to the list.  What is urgent and important?  These things should be handled first.  What is not important and is not urgent?  These things should be put at the bottom of the list or removed all together.  I have found that creating this type of list helps tremendously to ease the feelings of anxiety that come from not knowing where to start.

  • http://twitter.com/r_lewis Ricky Lewis

    “Something is better than nothing” has gotten me through the last 10 years. Once I finally learned this I experienced relief and got a lot more done. Thanks, Michael.

  • dpyle

    Thanks for the great reminder that God gives us a lamp for our feet, not an HD helicopter search light to discern the end. :)

  • http://somewiseguy.com ThatGuyKC

    “Just do the next right thing.” That is awesome advice!!
    We can’t change the past, but we have the power to influence the next thing.

    When I feel overwhelmed I try to take a deep breath and/or go for a walk to clear my head and gain perspective. Then I dive in guns a blazing.

  • Jody Day

    I came across this concept as a young, homeschooling mom with six children, three in diapers.  We also had a thriving ministry, I taught piano lessons, and I wanted to write in my “spare” time.  I complained to my mentor one day and she said “You only have to do one thing, the next right thing, and sometimes that means REST.”  As you said, very simple, and very effective.  Everyone is all grown up now and when they come to me overwhelmed, I give them the same advice.  Thanks for the reminder:)  People often asked me, “How do you do it all?”  I always answered, “One prayer at a time.”

    • http://twitter.com/jmhardy98 Jim Hardy

      “When things go wrong as they sometimes will,When the road you’re trudging seems all up hill,When the funds are low and the debts are highAnd you want to smile, but you have to sigh,When care is pressing you down a bit,Rest if you must, but don’t you quit.Life is queer with its twists and turns,As every one of us sometimes learns,And many a failure turns aboutWhen he might have won had he stuck it out;Don’t give up though the pace seems slow–You may succeed with another blow,Success is failure turned inside out–The silver tint of the clouds of doubt,And you never can tell how close you are,It may be near when it seems so far;So stick to the fight when you’re hardest hit–It’s when things seem worst that you must not quit.”
      ~ Unknown

  • http://chambernaut.blogspot.com David

    This is definitely some great advice. When it came to writing, some time back, I would get all upset and depressed because I felt that my aspirations were too big, and there was just too much work and all I could see was the end of the road…where I would be successful and making money. That became a disheartening image for me. It felt like it’d never get done. I’ve learned to not focus on that outcome, much like you said. I don’t let things get me down. Instead, I try to think about what I’m doing NOW to make myself successful – and it’s working out great. If only I had read this blog post back then. Really great post.

  • Reba J. Hoffman

    Michael, I read all your blog posts and find them meaningful and informative. That being said, today’s post was especially helpful. Thank you for all you do to enrich my life.

  • Les

    Corey Booker at the Willow Summit echoed your blog: when asking the advice (about how to proceed)  of a wise inner city woman, she said, “Just do sumpin’ “. Paralysis is the great peril of leaders in uncertain times!

    • http://michaelhyatt.com Michael Hyatt

      I heard Mayor Booker tell that story, too. He us a fantastic storyteller. I had forgotten that line. Thanks.

  • Anonymous

    This is very helpful.  I’m in the process of leading some necessary change in our church.  Sometimes in the cacophony of voices it is hard to stay focused.

  • Terry

    Michael,

    These are great steps for all of us, as we all get into the over-thinking, paralysis-by-analysis mode at some points in our careers and lives. 

    Thanks.

    Terry

  • GDL

    Mike, first of all thank you. Your blog is like fresh water in a desert.

    My wife and I experienced our fifth miscarriage and I have a boss/pastor  who said, “Sorry.” Then gave me a ‘mini-dressdown’ on some office politics the next day. I think he has issues I’m unaware of that’s caused that meeting. 

    The result? With emotions running high in me with the loss of our fifth child and prospect of never having children I started to freeze at work and just worry about the future of life as a whole. 

    Your perspective of not worrying about the outcome is a nugget of wisdom that is so true – we expend so much energy on things we cannot control.  I got into the habit of listing my workflow and it gives me the momentum through each hour and helps me maintain my focus. 

    Doing the ‘next’ thing has kept me sane.

    Please keep it up!! I look forward to it every week.

  • http://profiles.google.com/matthew.la.snyder Matthew Snyder

    The first thing I always do: pray. I find that it always brings me clarity, deeper insight, and greater wisdom. It also stirs the peace residing in the marrow of my bones…

    I also act. It’s one thing to pray but it’s important to respond to what I hear the Lord whisper (or SHOUT) during prayer. Passive Christianity is lame Christianity.

  • Heidismessner

    My mother used to say, “When you don’t know what else to do, worship”. As I focus my attention on the problems I am overwhelmed yet if I choose to put my attention on Jesus I gain peace and perspective!

  • Elizabeth Stalcup

    I quiet myself and connect with God by thinking of the last time I felt a strong connection with him.

  • http://twitter.com/africanrains Michelle Nicholson

    Wow.  Michael, this is great advice.  Thanks for sharing.  I think part of my failure in my current position is because of that overwhelmed feeling and letting it get me stuck.  This is also great advice when you are looking for work.  It’s easy to panic but when you focus on the next thing whether that’s updating your resume or submitting the next one, it get’s you moving toward your ultimate outcome.  Thanks.

  • http://OneStepForwardToday.com Bryan Patrick

    “Question: What do you do when you feel overwhelmed and uncertain?”

    Answer: I open up my email, read the new post from Mike Hyatt, and move forward! Seriously, this came at the right time for me today. Thanks for another great encouragement Mike!

    ~ BP

    • http://michaelhyatt.com Michael Hyatt

      Ha! Awesome. I love this kind of timing.

    • http://brevis.me Robert Ewoldt

      Bryan, I can’t tell you how many times this has been true for me, too.  I’ve been following Michael’s blog for less than a year, and it has given me just the right message again and again.

  • http://www.lifeofasteward.com Loren Pinilis

    This is great wisdom. It’s easy for us to get into analysis paralysis and to be so worried about what we’re doing 50 steps down the line.
    It’s interesting too to combine this with the idea of setting a life plan as you’ve written about. It really is possible to have a major goal but yet not know all the steps that it will take to get there. Just take step one and step two and step three – and keep your eyes open on finding the path towards the goal.

  • Ramseyis

    I just feel panicked and physically sick…..then after a while i start to build in the rational thought process. These comments help Mike. thanks

  • http://www.wol.ca/staff/lyons Charlie Lyons

    This is great advice, Michael. I think this is so true, to just keep slogging through whatever is before you. It sounds like I am in the midst of a similar situation that you described about earlier on in your career and I’ve recently come to the conclusion that I can only do what I can only do. Simplistic like “do the next right thing” but this has helped me. Just keep on moving and doing something rather than nothing.

    Again, thanks.

  • Momarian

    Get a change of scenery, even if for a moment.  I fight this worry inaction and my oldest does too. I have often told him to do something, even if it is wrong because nothing is a decision. He likes your blog, I am going to make sure he reads today. Thank you.

  • Erica

    Just recently, I started reading the Bible.  I am 34 years old and was always raised Catholic.  I go to Church every Sunday yet I’ve not felt so clear as I have as of recent since I started reading the Bible.  I read a chapter a night and I write a reflection about what I read in a journal that I started.  It seems to help clear away all my problems at the moment, even if I know tomorrow my worries will still be there.

  • http://twitter.com/obihaive Joseph Sanchez

    Excellent post. My family is going through some career challenges/changes and I too have been worrying and dreading worst-case-scenarios. This really helped me out. Thanks!

  • http://twitter.com/CoachTheresaIF Theresa Ip Froehlich

    Forgetting about the ultimate outcome is a perspective and a discipline. It’s easy to see the choppy waters out there in the middle of the ocean and get totally frozen in fear and confusion. I learned the lesson of forgetting about the ultimate outcome when I went hiking many years ago. Being a city girl, I looked up at the mountain and was almost paralyzed in fear. When I looked only at the next step ahead of me, I was able to move forward.

    Michael, you also sought the wisdom of the wise. Perhaps that’s your #2! :)

  • Gary

    So very simple, yet so very empowering.  Great article, Mr. Hyatt, thank you for sharing this with us!

  • Loree Huebner

    I agree with the “do something now” part.

    I always feel better if I sit down and tackle a small portion of the big picture in front of me. It doesn’ t seem so big afterwards.

  • Anonymous

    Thanks for sharing, it’s nice to know other people have the similar experiences/feelings.  Good advice! 

  • Bonnie

    I usually make a list of the top ten things that probably need to be done.  Then I do three things in each area and repeat the cycle.  This applies to housework and writing and anything else on the agenda.  At the end of the day the most important things get done and I feel like I have accomplished something, yet I am no longer overwhelmed.

  • http://twitter.com/CharlesSpecht GodAdopts.com

    Wow, Michael, this post is so timely.  Exactly what I needed to hear.  Thank you!

  • http://findingforwardmotion.com Tony Elam

    I have learned that the view looks different when you take a few steps, therefore the choices are different.  Something almost always pop’s up better than I thought, or I realized that I didn’t understand something and it becomes clearer.  Even if it turns out bad, I am somehow relieved that I am not longer worrying about it. 

    • http://michaelhyatt.com Michael Hyatt

      That’s a great way to look at it. Thanks.

  • http://pulse.yahoo.com/_574AM2GCQNTBQYKGUDGTMLVASY Steve

    I can’t tell you how much my wife & I needed to read this today. We have been experiencing what I can only describe as an extreme wilderness scenario where nothing seems to be producing fruit. This morning I arose a couple hours earlier than usual and decided to take action. So I picked up a customer folder and started writing thank you e-mails. I’m feeling better, not unstuck, but I know that I am creating ‘ripples’ in the universe, and am praying that God will bring the increase. Thank you for your article “What to Do When You Don’t Know What to Do”.

    • http://michaelhyatt.com Michael Hyatt

      Good for you, Steve. You might want to read Andy Andrews books, too. I think you would find them particularly encouraging, especially The Noticer.

  • FemmeFuel

    I have been attending Alcoholics Anonymous with a dear friend of mine who is learning everyday to embrace her sobriety. Each meeting, everyone is reminded to do “the next right thing”. It is when people feel overwhelmed with the weight put on their shoulders, that they feel tempted to reach for that drink. Doing “the next right thing” helps to break down this overburdened feeling, one step at a time.  

    Thanks, Michael, for this take-away which we ALL can use in facing our day-to-day challenges.

    –JM
    http://femmefuel.com/

  • http://twitter.com/swdenton Stephen Denton

    John Piper on this one: http://twitter.com/#!/JohnPiper/status/57216344394973184

  • http://lifeallin.net Jacob Musselman

    I struggle to forget about the ultimate outcome, but sometimes that’s exactly what I need to do. I tend to make a list of all the things I think I need to do in order to have some “control,” but it usually just solidifies the unknown on paper.

    Instead of getting lost and perplexed by the ultimate, I will do the next right thing.

  • Shari

    Michael, I’d love to hear you talk more about this and how you balance it with your great planning methods and tools. I often feel confused regarding how specific to be in goal setting versus knowing that I can’t possibly know the outcome (and yes, that changing course is necessary along the way as well). I guess I struggle with how much focus is too much, if that makes sense, or, on the other hand, how much moving forward one step at a time might lack a certain focus. Let me know when you give this talk and I’ll be there! :-)

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  • http://beckfarfromhome.blogspot.com/ Beck Gambill

    That was excellent, simple advice! I tend to be an actor and my husband is an evaluator, I find we balance each other nicely. In a time of transition vocationally this is really timely advice for us. It’s also encouraging as I take one step at a time as a writer.

    Have you ever had a time when you followed this advice and acted and it backfired on you? What was your response to that situation?

  • http://www.justcris.com Cris Ferreira

    I’ve been so overwhelmed lately, I realized I’ve never thought of changing the focus like you said.
    I also have to deal of lots of simultaneous problems/challenges, so I would add, before focusing on the next right action (and praying), I have to prioritize. Focus on what I need to do first and take the next action. When that is done, go on to the next thing, and so on.
    Great advice!

  • http://frankdickinson.me/ Frank Dickinson

    “Besides, before I ever get to the final destination, many of the variables will change.”
    This is the reality of control and one of the main reasons controlling the outcome of anything is an illusion.

    Great stuff Michael!

  • Lisa V.

    Too often I’ve frozen up when feeling overwhelmed and uncertain.  But when I can just force myself to do as you suggest and just do something I will undoubtedly always move to a better place.  I also remind myself to not take things so seriously, look at the bigger picture in life. And I’m still working on being better at making short to-do lists targeted towards goals, lists are essential and yet still I struggle with it.

  • http://www.adonislenzy.com Adonis Lenzy

    Michael,

    Great read as always.  Of course prayer and seeking God is always on the top of my list. I also turn to my Wife for advice and direction.  I value her opinion and trust her with my life.  Once we find agreement in a direction then we walk towards it together with a confidence that empowers us to do the next right thing.

  • harleyandmakara voogd

    A timely message. Thank you.

  • http://www.christianrayflores.com Christian Ray

    That is excellent advice and the truth that we have even less control over the outcome than we think is refreshing. We really don’t have that much control to begin with. 

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