What to Do with Difficult Clients [Podcast S08E13]

(And How to Attract Better Ones)

Welcome to Season 8, Episode 13 of the This Is Your Life podcast. In this episode, Michele Cushatt and I discuss what to do with difficult clients.

episode-13

If you’ve ever been in a service-oriented business, you have likely dealt with the “high maintenance client.” This is the person who has unreasonable expectations and is often demanding, unrelenting, and never satisfied regardless of how hard you work to meet their expectations. In today’s podcast, I give you practical advice on how to handle these situations.

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“What good is an idea if it remains an idea? Try. Experiment. Iterate. Fail. Try again. Change the world.” – Simon Sinek

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3 Forces That Shape Character

How Media, Habits, and People Hold us Back or Drive us Forward

Charisma may be useful in attracting a following, but it is largely useless when it comes to achieving a long-term, positive impact on the people and organizations we lead. For this, we need character.

stone sculptor

In helping people build their platforms, I frequently meet people whose public image is better developed than their personal character. They are one person on stage and another when the spotlight is off.

It is this fundamental lack of integrity that undermines their effectiveness and, left unchecked, can destroy their legacy.

Why It Pays to Invest in Greater Productivity

How to Flip Your Tasks to Accomplish More of What Creates Wealth and Drives Revenue

We all have things we do really well. In our businesses, these are usually the tasks that drive revenue. But if you’re like most entrepreneurs and executives, you probably only spend 20 percent of your time on these tasks.

man holding a wallet

The rest goes to solving other people’s problems, wading through oceans of email, attending inefficient meetings, putting out countless fires, and addressing draining operational issues. Been there, done that.

Are You Falling for One of the Top 13 Productivity Myths?

Watch My Free Webinar Tomorrow and Discover How to Really Drive Results

There are a hundred different ways to approach our work, but some are less effective than others. Given the number of productivity myths out there, it’s easy to think we’re being productive when we’re really not.

prod myths

These productivity myths can actually waste our time and prevent us from focusing on high-leverage projects that drive revenue and results.

Ready to debunk the top 13 productivity myths and make time for what matters most? Sign up for my free new webinar and discover what’s holding you back and how to get better results right away. Click here to register.

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True Confessions of a Productivity Geek

Why I Deconstructed My Process and What it Means for You

I’ve been a serious student of productivity for a couple decades now. As the primary income earner in a family of seven, I had to be.

Man working at modern office.

When I first started in business, I lived in a constant state of feeling overwhelmed. Work took my best, and I struggled to find time for my family and my health.

I excelled at the office, but my pace was unsustainable. I was going to burn myself out or burn my family up—probably both. I had to find a better way.

If your success and productivity aren’t opening the door to more time spent with the people you love, you’re doing it wrong. Here’s a short video about what family means to me. Find out more here.

Are Limiting Beliefs Keeping You Trapped at Work?

Why Some People Get Stuck—and How You Can Get Free

A year after the New York Times published a brutal exposé on Amazon’s 24/7, on-the-job culture, the retail giant announced it was experimenting with a thirty hour workweek for some of its employees.

frustrated at work

As far as I’m concerned, this is great news. When I talk with entrepreneurs, executives, and other leaders, I regularly hear they’re working fifty, sixty, even seventy hours a week. This level of overwork imposes huge costs on personal productivity, health, and more.

Do You Really Want Work-Life Balance? [Podcast S08E12]

The Surprising Alternative

Welcome to Season 8, Episode 12 of the This Is Your Life podcast. In this episode, Michele Cushatt and I discuss the surprising alternative to achieving work-life balance.

Episode 12

There are more demands on our time and attention than ever before. Is it even possible to be successful in both your professional and personal life? I think so. In today’s podcast, we give you five suggestions for aligning your home and work life with your highest values.

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How Elite Entrepreneurs and Executives Stay Focused and Productive

Watch My Free New Video Series and Discover for Yourself

I was stunned when I saw the statistic. According to a LinkedIn survey, only 11 percent of professionals actually complete their daily to-do lists. Why so few?

man checking the time

“Survey respondents pointed to unplanned tasks (such as unscheduled phone calls, emails and meetings) as the primary cause for not completing all items on their to-do lists,” the organization said. In other words, interruptions are the primary culprit.

When I surveyed my own audience about productivity, they said the same thing. Constant interruptions and distractions are the No. 1 obstacle we face in staying productive and accomplishing our most important projects.

Looking for ways to be more productive at work? Register for my free, new, three-part teaching series, Your Total Productivity Makeover: Insider Secrets Elite Executives Use to Achieve More by Doing Less. If you’re a professional looking to be more effective on the job and at home, this is for you.

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Why Discomfort Is Good for You

3 Reasons We Should Jump Outside Our Comfort Zones

Think you have big goals? Think again. Over the summer, long-distance runner Dean Karnazes ran the Silk Road Ultramarathon. He covered 326 miles through the deserts and mountains of Uzbekistan, Kyrgyzstan, and Kazakhstan in just eleven days.

Dean Karnazes running

Before that, Karnazes reproduced the world’s first marathon, a 153-mile run from Athens to Sparta. He details that adventure in a new book out this fall, The Road to Sparta. I can’t wait to read it. But these are only the most recent in a long string of accomplishments.