An Interview with Dan Cathy [Video]

Several weeks ago, I had the privilege of hosting the Chick-fil-A Leadercast Backstage program. I interviewed several notable authors as they came off the stage, including John Maxwell, Seth Godin, Sir Ken Robinson, Dan Cathy, Suzy Welch, Frans Johansson, and several others. I thought I would share these with you over the next several weeks.

In this interview, I talk to Dan Cathy, President and COO of Chick-fil-A. He is the son of S. Truett Cathy, who founded the company in 1946. I met Dan a few years ago, and we had immediate rapport. We shared the same values and interest in leadership. He embodies Chick-fil-A’s customer-centric business model. He has since become a friend and mentor.

As I interviewed him, we talked about several topics, including:

  • The reason service is so important to Chick-fil-A
  • Why service is one of the best ways to distinguish your organization
  • Why a consistent brand experience—that is, predictability—is so important
  • How extraordinary service can create opportunities to meet people’s real needs
  • How Chick-fil-A recruits such amazing people, using the filter of competency, character, and chemistry
  • The reason why Chick-fil-A is committed to reaching out to the business community
  • How God wired us to get pleasure in giving rather than taking (and how Chick-fil-A has built this into their business model)
  • Dan’s vision to help people “live, love, and lead”

If you are interested in learning more about Dan, read his blog and follow him on Twitter and Facebook. And while you’re at it, eat more chicken!

Question: Which of Dan’s comments resonated with you? You can leave a comment by clicking here.