Why the Best Leaders Are Great Followers

5 Hidden Attributes That Command Respect

When I first became an acquisitions editor, I took a proposal for a book on leadership to our Pub Board. (This is the group in a publishing company that determines what gets published and what doesn’t.) The consensus was that the book was not commercially viable. The market was just too small.

followers

But in 1998 everything changed. Thomas Nelson published the The 21 Irrefutable Laws of Leadership by John C. Maxwell. I was the VP of Marketing at that time. My job was to help make the book a success.

How to Lead in the Face of Criticism [Podcast S08E08]

(And Why Being Offended Is a Choice)

Welcome to Season 8, Episode 8 of the This Is Your Life podcast. In this episode, Michele Cushatt and I discuss how to lead in the face of criticism.

Episode 8

Criticism is inevitable, especially as your success and business grow. In today’s episode, we give you four foundational truths to remember so you can remain grounded and refuse to take offense.

Listen to the Audio

One Trap Leaders Can Avoid if They Choose

3 Practices for Staying Fully Engaged in the Present

If you’re a successful leader, you have high standards. That’s part of what makes you successful. You constantly strive to improve, to achieve.

jumping over the precipice

You’re future oriented—most leaders I know are. You’re always working toward something better than you see right now. And that’s important, but there is also a dark side to this orientation: perfectionism.

If you’re not careful, part of what makes you great can also drive you crazy. I know because I’m describing myself.

7 Steps to Take Before You Quit Your Job

How to Pivot with Dignity and Respect

Face it. You will eventually quit your job. It may be this year. It may be next. It may be ten years from now. But it’s inevitable. It’s only a matter of time. The only real question is: How do you pivot (professionally) without burning your bridges?

quit job

You may want to come back. I left one company, Thomas Nelson, and eventually returned and became the CEO. You never know. At the very least, you may need a reference.

Unfortunately, many people don’t always end their tenure at a company as well as they began. The key is to begin with the end in mind. As leaders, we should be intentional about everything we do—even quitting.

7 Suggestions for Asking More Powerful Questions

A Must-Have Skill for Modern Leaders

When I started out in my career, the key to success was having the right answers. If the boss had a question, he expected me to have the answer—or know where to get it. It seemed like the ones who advanced in their careers the quickest were those with the most answers.

questions

But as I began to ascend the corporate ladder, I discovered that the key to success had begun to shift. It became less and less about having the right answers and more and more about having the right questions.

Do You Want to Wow Your Customers? [Podcast S08E07]

5 Questions That Make It Easy

Welcome to Season 8, Episode 7 of the This Is Your Life podcast. In this episode, Michele Cushatt and I discuss how to wow your customers.

Episode 7

Today’s marketplace is more noisy and competitive than it’s ever been. If you want to capture—and keep—your audience’s attention, wow needs to be a part of your business plan. In today’s episode, we give you 5 questions you can ask yourself to jumpstart the wow factor in your own business.

Listen to the Audio

NOTE: We are not recording a video version of the podcast this season. Enjoy the audio or subscribe to the podcast above.

In this episode, you’ll discover:

  • Tips for identifying the wow opportunities in your products or services.

  • Why you MUST care about the way your customer feels about their interaction with your organization.

  • The relationship between expectations and wow experiences.

  • What you can expect if you leave your customers disappointed (and how to avoid it).

Read the Transcript

You can download a complete, word-for-word transcript of this episode here, courtesy of Ginger Schell, a professional transcriptionist, who does all my transcriptions.

Join the Conversation

My favorite part of doing these podcasts is participating in the conversation they provoke. Each week, I ask one question. This week, it is this:

Question: Have you ever been wowed by a company? What was that experience like? You can leave a comment by clicking here.

Explore Additional Resources

In this episode we mentioned the following resources:

About Us

Michael Hyatt is the author of the New York Times, Wall Street Journal, and USA Today bestseller, Platform: Get Noticed in a Noisy World. Recognized by magazines like Forbes and Inc as an important online marketing and leadership expert, he’s also the founder of Platform University and 5 Days to Your Best Year Ever. Read more about him here.

Michele Cushatt is a popular speaker and author. Follow her on Facebook, Twitter, or her blog. She’s a three-time cancer survivor with a powerful, personal story. Listen to it here or read about it in her memoir, Undone: A Story of Making Peace with an Imperfect Life.

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If you enjoyed the show, please rate it on iTunes and write a brief review. That would help tremendously in getting the word out and raising the visibility of the show.

How Our Words Impact Others

Harnessing the Power of the Tongue

Our words carry enormous weight. More than we sometimes think. They often impact people for decades, providing the courage to press on or one more reason to give up.

encouraging

When I was fourteen, my family moved from Nebraska to Texas. It was the middle of my ninth-grade year. Junior high is always an awkward time, but the move during this critical year made it even more difficult.

The 5 Marks of Authentic Leadership

Influence Matters, but It's Not the Whole Package

Countless people have written on what it means to be a leader. And almost everyone identifies influence as the primary characteristic.

authentic leader

By definition, this means that leadership and position are two different things. Holding a title and a high rung on the company org chart doesn’t mean you’re a leader. Even people without these things can exert influence and thus leadership.

But leadership is more than influence.

How to Be a Storm-Proof Leader [Podcast S08E04]

5 Survival Secrets for Tough Times

Welcome to Season 8, Episode 4 of the This Is Your Life podcast. In this episode, Michele Cushatt and I discuss how you can become a storm-proof leader.

Episode 4

Change and conflict aren’t new. Tough times WILL come—it’s a guarantee. For that reason, you and I need to learn how we’re going to respond before the storm happens. In this episode, we give you 5 survival secrets for leading in turbulent times.

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Camels vs. Stallions

Knowing the Difference Can Eliminate the Friction on Your Team

Every team experiences friction. But there is one source of friction I’ve observed in almost every organization I’ve ever been involved with. It comes down to a simple distinction, and I bet you’ve noticed it too.

frustrated

Depending on what side of the distinction you come down on, it’s easy to get frustrated with people on the other. It’s easy to see them as an obstacle to your success. I know because I’ve done that myself.

What is it?

How to Hire Team Members that Never Disappoint

3 Nonnegotiable Qualities the Best Team Members Share

This is a guest post by Megan Hyatt Miller. Megan is the Chief Operating Officer of Michael Hyatt & Company. She is also Michael’s oldest daughter. Megan, her husband Joel, and their four children make their home in Franklin, Tennessee.

As leaders, we spend an enormous amount of time, energy, and money trying to recruit top talent. I know I do. That’s why it’s critical that each hire is the right one. But what’s the secret to guarantee success?

Welcome to our team

We’re in the midst of a season of intense hiring here at Michael Hyatt & Co. I always consider it a tremendous responsibility to add anyone to our team. The right hire can help us reach our goals. But the wrong hire can poison the team culture we’ve worked so hard to create.