No New Blog Post Today [Good Friday]

I am not posting a new blog post today in light of Good Friday. I hope you enjoy time with family and friends during this holiday weekend. I look forward to connecting with you again next Monday.

Why United’s PR Disaster Didn’t Fly

In Time of Crisis CEOs Must Exercise Extreme Ownership

United Airlines CEO Oscar Muñoz apologized Tuesday afternoon to the doctor who was forcibly removed from an over-packed Chicago-to-Louisville flight on Sunday.

Muñoz called it a “truly horrific event.” “No one should ever be mistreated this way,” he said, pledging on behalf of his company, “we take full responsibility and we will work to make it right.” United would “fix what’s broken so this never happens again.”

But will that be enough to restore the billion-plus in lost market value and regain the trust of countless consumers? It’s hard to tell at this point because of how badly he bungled the crisis when it mattered most.

What Could an Online Course Be Worth to Your Business?

Discover Course Creation Essentials in Amy Porterfield’s Free Master Class

I was amazed to hear the other day that online education is now a 100-plus billion dollar industry. But to be honest, I’m not totally surprised.

Based on the way business is changing, the Internet is not just another way to learn new information. It’s the way that many people prefer to learn new information. Conferences and live events, once the go-to for promoting a product or message, are now just another piece of a much larger puzzle.

The Most Under-Appreciated Characteristic of Strong Leadership

3 Ways to Leverage Humility and Avoid the Trap of Overconfidence

Why do smart people make terrible decisions? At Catalyst several years ago, Malcolm Gladwell answered that question by going back to the Battle of Chancellorsville during the American Civil War.

“Fighting Joe” Hooker was a Major General in the Union army. In 1863 he squared off against General Robert E. Lee in Spotsylvania County, Virginia, near the village of Chancellorsville.

How I Reconciled Professional Ambition and My Personal Life

What the Enneagram Taught Me About Steering Clear of the Dangers

When I was a young executive I had a level of stamina that was nearly supernatural. I could get locked onto a goal and not eat, not sleep, just stay focused on it until I achieved it.

But as I recently told my friends Ian Cron and Suzanne Stabile on their excellent The Road Back to You podcast, all of my ambition came at a steep price, to my family, my friends, and me.

Elon Musk and the 100 Hour Error

3 Big Reasons Why Overwork Is a Productivity Killer

Elon Musk is widely regarded as one of the most influential entrepreneurs working today. He’s one of the founders of PayPal and the CEO of Tesla and SpaceX. He wants to help put a colony on Mars and be buried there.

Because Musk is considered such a visionary, many people want to learn his methods and follow his example. However, they run into a serious problem. Musk may be a genius, but he’s also a workaholic who proposes untenable work habits.

What to Do When You Hate Your Job

7 Strategies to Make the Best of a Bad Situation

When I was in college, I took a summer job working at a small engine repair shop (e.g., chainsaws, lawnmowers, go-carts, and so on). This by itself is comical, because I am one of the most non-mechanical people I know. Fortunately, they hired me as a parts clerk rather than as a repairman.

My boss, however, was a very unhappy person. And he let everyone know it. He didn’t think twice about arguing with customers or chewing out his staff—in public. I was on the receiving end of his flame-throwing tongue on more than one occasion.

How to Be a More Energetic Leader

5 Things You Can Do Today to Regain Stamina and Enthusiasm

On more than one occasion, I’ve heard Andy Stanley say, “The best thing a leader can bring to his team is his energy.” I agree. This has certainly been my experience.

As a leader, everything you do is contagious. If you are discouraged, pessimistic, or lacking in energy, people will feel it. The organization will reflect it. It will spread faster than an oil spill in the Gulf of Mexico.

What Happens When You Confuse Friends, Critics, and Trolls

3 Key Differences and What They Mean to Your Business

If you’re a leader, you’re going to attract critics. I say this from experience as an author, public speaker, entrepreneur, and CEO. It goes with the territory. But let’s be honest: criticism stings.

Theoretically, I know if you put an idea or product out in the world, it’s just the price you pay. But emotionally, it knocks me off-kilter almost every single time.

The Secret to Hiring Great People

5 Steps to Give Your Organization a Personnel Push

Leaders frequently tell me they have a hard time recruiting great people to join their organizations. When I ask about their hiring process, I often find one missing element: sales.

Recruiting great people is similar to any kind of sales process. Your company is the product. Prospective employees are your customers. The recruiting process is not just about filtering candidates—it’s also your sales pitch.

How Leaders Make It Right When They Blow It

5 Necessary Steps to a Mended Relationship

If you’re in a position of leadership, chances are better than good you’re going to blow it with your people sooner or later. It’s like messing things up in your marriage. Don’t ask me how I know this, but it’s inevitable from time to time.

There are pluses and minuses to that comparison, but one benefit is that making things right with our spouses can teach us how to make things right with just about anyone.

How? I’m not a counselor, but after decades of professional and personal experience, I’ve found mending relationships involves the same basic five steps.