7 Steps to Take Before You Quit Your Job

How to Pivot with Dignity and Respect

Face it. You will eventually quit your job. It may be this year. It may be next. It may be ten years from now. But it’s inevitable. It’s only a matter of time. The only real question is: How do you pivot (professionally) without burning your bridges?

You may want to come back. I left one company, Thomas Nelson, and eventually returned and became the CEO. You never know. At the very least, you may need a reference.

Unfortunately, many people don’t always end their tenure at a company as well as they began. The key is to begin with the end in mind. As leaders, we should be intentional about everything we do—even quitting.

7 Suggestions for Asking More Powerful Questions

A Must-Have Skill for Modern Leaders

When I started out in my career, the key to success was having the right answers. If the boss had a question, he expected me to have the answer—or know where to get it. It seemed like the ones who advanced in their careers the quickest were those with the most answers.

But as I began to ascend the corporate ladder, I discovered that the key to success had begun to shift. It became less and less about having the right answers and more and more about having the right questions.

Do You Want to Wow Your Customers? [Podcast S08E07]

5 Questions That Make It Easy

Welcome to Season 8, Episode 7 of the This Is Your Life podcast. In this episode, Michele Cushatt and I discuss how to wow your customers.

Today’s marketplace is more noisy and competitive than it’s ever been. If you want to capture—and keep—your audience’s attention, wow needs to be a part of your business plan. In today’s episode, we give you 5 questions you can ask yourself to jumpstart the wow factor in your own business.

Listen to the Audio

NOTE: We are not recording a video version of the podcast this season. Enjoy the audio or subscribe to the podcast above.

In this episode, you’ll discover:

  • Tips for identifying the wow opportunities in your products or services.

  • Why you MUST care about the way your customer feels about their interaction with your organization.

  • The relationship between expectations and wow experiences.

  • What you can expect if you leave your customers disappointed (and how to avoid it).

Read the Transcript

You can download a complete, word-for-word transcript of this episode here, courtesy of Ginger Schell, a professional transcriptionist, who does all my transcriptions.

Join the Conversation

My favorite part of doing these podcasts is participating in the conversation they provoke. Each week, I ask one question. This week, it is this:

Question: Have you ever been wowed by a company? What was that experience like? You can leave a comment by clicking here.

Explore Additional Resources

In this episode we mentioned the following resources:

About Us

Michael Hyatt is the author of the New York Times, Wall Street Journal, and USA Today bestseller, Platform: Get Noticed in a Noisy World. Recognized by magazines like Forbes and Inc as an important online marketing and leadership expert, he’s also the founder of Platform University and 5 Days to Your Best Year Ever. Read more about him here.

Michele Cushatt is a popular speaker and author. Follow her on Facebook, Twitter, or her blog. She’s a three-time cancer survivor with a powerful, personal story. Listen to it here or read about it in her memoir, Undone: A Story of Making Peace with an Imperfect Life.

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How Our Words Impact Others

Harnessing the Power of the Tongue

Our words carry enormous weight. More than we sometimes think. They often impact people for decades, providing the courage to press on or one more reason to give up.

When I was fourteen, my family moved from Nebraska to Texas. It was the middle of my ninth-grade year. Junior high is always an awkward time, but the move during this critical year made it even more difficult.

The 5 Marks of Authentic Leadership

Influence Matters, but It's Not the Whole Package

Countless people have written on what it means to be a leader. And almost everyone identifies influence as the primary characteristic.

By definition, this means that leadership and position are two different things. Holding a title and a high rung on the company org chart doesn’t mean you’re a leader. Even people without these things can exert influence and thus leadership.

But leadership is more than influence.

How to Be a Storm-Proof Leader [Podcast S08E04]

5 Survival Secrets for Tough Times

Welcome to Season 8, Episode 4 of the This Is Your Life podcast. In this episode, Michele Cushatt and I discuss how you can become a storm-proof leader.

Change and conflict aren’t new. Tough times WILL come—it’s a guarantee. For that reason, you and I need to learn how we’re going to respond before the storm happens. In this episode, we give you 5 survival secrets for leading in turbulent times.

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Camels vs. Stallions

Knowing the Difference Can Eliminate the Friction on Your Team

Every team experiences friction. But there is one source of friction I’ve observed in almost every organization I’ve ever been involved with. It comes down to a simple distinction, and I bet you’ve noticed it too.

Depending on what side of the distinction you come down on, it’s easy to get frustrated with people on the other. It’s easy to see them as an obstacle to your success. I know because I’ve done that myself.

What is it?

How to Hire Team Members that Never Disappoint

3 Nonnegotiable Qualities the Best Team Members Share

This is a guest post by Megan Hyatt Miller. Megan is the Chief Operating Officer of Michael Hyatt & Company. She is also Michael’s oldest daughter. Megan, her husband Joel, and their four children make their home in Franklin, Tennessee.

As leaders, we spend an enormous amount of time, energy, and money trying to recruit top talent. I know I do. That’s why it’s critical that each hire is the right one. But what’s the secret to guarantee success?

We’re in the midst of a season of intense hiring here at Michael Hyatt & Co. I always consider it a tremendous responsibility to add anyone to our team. The right hire can help us reach our goals. But the wrong hire can poison the team culture we’ve worked so hard to create.

The Difference Between a Sin and a Mistake

Do You Know the Difference?

In recent years, I have noticed an increasing tendency for people to confuse mistakes with sins. It happens at every level, whether someone is caught cheating on their spouse, filing false insurance claims, or shoplifting from a clothing store.

Last week I read about the sex scandal that shipwrecked Alabama Governor Robert Bentley. Married for five decades, he threw it away for a female staffer thirty years his junior.

Bentley, now divorced, no longer talks with his family. He hasn’t even met his eighth grandchild, according to a well reported story in GQ. But what stood out for me is how the governor spoke about his affair.

Why Leaders Can’t Over-Communicate

5 Reasons to Speak Up and Speak Often

Leaders face a lot of problems, but poor communication is one they often create for themselves. In fact, nine in ten employees say it sabotages the success of executives, according to one study.

The same study found the second biggest problem area for leaders was a lack of clear directions. I think this probably applies across the board—everything from mission and core values down to day-to-day operations.

I get it. Sometimes, as leaders, we think we’ve said what needs to be said. We’re actually worried about over-communicating. We don’t want to sound like a broken record.

If You Want to Be Successful, Be Less Accessible [Podcast S08E02]

(7 Simple Steps)

Welcome to Season 8, Episode 2 of the This Is Your Life podcast. In this episode, Michele Cushatt and I discuss 7 simple steps to being more intentional about how you spend your time.

If you are going to live according to a realistic schedule and maintain margin for your most important priorities, you must make some tough decisions about accessibility. The more successful we are, the less accessible we must become. Otherwise we’ll end up cheating those relationships and projects that matter most. In this podcast, we’ll help you avoid those mistakes.

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