Why United’s PR Disaster Didn’t Fly

In Time of Crisis CEOs Must Exercise Extreme Ownership

United Airlines CEO Oscar Muñoz apologized Tuesday afternoon to the doctor who was forcibly removed from an over-packed Chicago-to-Louisville flight on Sunday.

Muñoz called it a “truly horrific event.” “No one should ever be mistreated this way,” he said, pledging on behalf of his company, “we take full responsibility and we will work to make it right.” United would “fix what’s broken so this never happens again.”

But will that be enough to restore the billion-plus in lost market value and regain the trust of countless consumers? It’s hard to tell at this point because of how badly he bungled the crisis when it mattered most.

Introducing the Full Focus Planner

A Foolproof Plan to Accomplish Your Goals and Achieve More by Doing Less

Tell me if this sounds familiar: You’ve got big goals for the year. Maybe for your career, your health, your family, and the like. But it’s easy to lose visibility in the whirlwind of daily life.

You’re productive, no question. Sometimes you’re flying faster than a tornado. But to what end? It’s like there’s no practical link between your long-term goals and your daily tasks.

When our goals and tasks don’t sync, we get frustrated and fail to make the progress we want. But what if there were a tool that kept your goals visible all year long and helped you stay focused on the critical next steps to accomplish them? Now … there is.

What Could an Online Course Be Worth to Your Business?

Discover Course Creation Essentials in Amy Porterfield’s Free Master Class

I was amazed to hear the other day that online education is now a 100-plus billion dollar industry. But to be honest, I’m not totally surprised.

Based on the way business is changing, the Internet is not just another way to learn new information. It’s the way that many people prefer to learn new information. Conferences and live events, once the go-to for promoting a product or message, are now just another piece of a much larger puzzle.

The Most Under-Appreciated Characteristic of Strong Leadership

3 Ways to Leverage Humility and Avoid the Trap of Overconfidence

Why do smart people make terrible decisions? At Catalyst several years ago, Malcolm Gladwell answered that question by going back to the Battle of Chancellorsville during the American Civil War.

“Fighting Joe” Hooker was a Major General in the Union army. In 1863 he squared off against General Robert E. Lee in Spotsylvania County, Virginia, near the village of Chancellorsville.

How I Reconciled Professional Ambition and My Personal Life

What the Enneagram Taught Me About Steering Clear of the Dangers

When I was a young executive I had a level of stamina that was nearly supernatural. I could get locked onto a goal and not eat, not sleep, just stay focused on it until I achieved it.

But as I recently told my friends Ian Cron and Suzanne Stabile on their excellent The Road Back to You podcast, all of my ambition came at a steep price, to my family, my friends, and me.

Elon Musk and the 100 Hour Error

3 Big Reasons Why Overwork Is a Productivity Killer

Elon Musk is widely regarded as one of the most influential entrepreneurs working today. He’s one of the founders of PayPal and the CEO of Tesla and SpaceX. He wants to help put a colony on Mars and be buried there.

Because Musk is considered such a visionary, many people want to learn his methods and follow his example. However, they run into a serious problem. Musk may be a genius, but he’s also a workaholic who proposes untenable work habits.

What to Do When You Find Yourself Overcommitted

7 Strategies to Regain Balance in the Midst of a Busy Season

A few years ago I found myself in a busy season. I’m talking crazy busy. In less than a month, I spoke publicly a dozen times and attended two different board meetings—not to mention finalizing my company’s strategic plan.

The pace was relentless, and I was on the road nonstop. That is not how I like to work. But who was to blame? Me. I did it to myself.

What to Do When You Hate Your Job

7 Strategies to Make the Best of a Bad Situation

When I was in college, I took a summer job working at a small engine repair shop (e.g., chainsaws, lawnmowers, go-carts, and so on). This by itself is comical, because I am one of the most non-mechanical people I know. Fortunately, they hired me as a parts clerk rather than as a repairman.

My boss, however, was a very unhappy person. And he let everyone know it. He didn’t think twice about arguing with customers or chewing out his staff—in public. I was on the receiving end of his flame-throwing tongue on more than one occasion.

How to Be a More Energetic Leader

5 Things You Can Do Today to Regain Stamina and Enthusiasm

On more than one occasion, I’ve heard Andy Stanley say, “The best thing a leader can bring to his team is his energy.” I agree. This has certainly been my experience.

As a leader, everything you do is contagious. If you are discouraged, pessimistic, or lacking in energy, people will feel it. The organization will reflect it. It will spread faster than an oil spill in the Gulf of Mexico.