How to Lead in the Face of Criticism [Podcast S08E08]

(And Why Being Offended Is a Choice)

Welcome to Season 8, Episode 8 of the This Is Your Life podcast. In this episode, Michele Cushatt and I discuss how to lead in the face of criticism.

Episode 8

Criticism is inevitable, especially as your success and business grow. In today’s episode, we give you four foundational truths to remember so you can remain grounded and refuse to take offense.

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"There are two ways to live your life. One is as though nothing is a miracle. The other is as though everything is a miracle." - Albert Einstein

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One Trap Leaders Can Avoid if They Choose

3 Practices for Staying Fully Engaged in the Present

If you’re a successful leader, you have high standards. That’s part of what makes you successful. You constantly strive to improve, to achieve.

jumping over the precipice

You’re future oriented—most leaders I know are. You’re always working toward something better than you see right now. And that’s important, but there is also a dark side to this orientation: perfectionism.

If you’re not careful, part of what makes you great can also drive you crazy. I know because I’m describing myself.

7 Steps to Take Before You Quit Your Job

How to Pivot with Dignity and Respect

Face it. You will eventually quit your job. It may be this year. It may be next. It may be ten years from now. But it’s inevitable. It’s only a matter of time. The only real question is: How do you pivot (professionally) without burning your bridges?

quit job

You may want to come back. I left one company, Thomas Nelson, and eventually returned and became the CEO. You never know. At the very least, you may need a reference.

Unfortunately, many people don’t always end their tenure at a company as well as they began. The key is to begin with the end in mind. As leaders, we should be intentional about everything we do—even quitting.

Encore Episode: Getting the Most Out of Evernote [Podcast]

Season 8 of our podcast will continue next week. Today, we have one of our most popular episodes to share with you. Enjoy this listener favorite!

In this episode, Stu McLaren (who filled in for my regular cohost Michele Cushatt) and I discuss how to get the most out of Evernote.

Evernote

Evernote is a cloud-based, information organization app. But you probably knew that, right? The system already boasts over 100 million subscribers. Why? Because it’s the one of the few apps almost no one can outgrow—I find new uses for it all the time. Here are twelve you may not have considered. They’re a little unconventional, but they save me time, trouble, and a lot more.

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"When you learn, teach. When you get, give." -Maya Angelou

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What No One Ever Told You About Work-Life Balance

How We Got It Wrong and What to Do About It

When it comes to work and life, most of us know what it feels like to be out of balance. But do we know what it feels like to be in balance? It’s not a trick question—even if it seems so at first.

balancing

A few years ago, I took my mentoring group on a ropes course. For one of the challenges, we walked a long stretch of rope that wound around several trees. We had to hold onto each other as we worked our way across the line.

Here’s what I remember most of all: When we were balanced, it never really felt like we were. Our legs constantly moved and wobbled, and we strained to grip each other and the nearest tree. But we stayed on that line a long time: making little corrections, adjusting our weight, and trying to stay upright.

7 Suggestions for Asking More Powerful Questions

A Must-Have Skill for Modern Leaders

When I started out in my career, the key to success was having the right answers. If the boss had a question, he expected me to have the answer—or know where to get it. It seemed like the ones who advanced in their careers the quickest were those with the most answers.

questions

But as I began to ascend the corporate ladder, I discovered that the key to success had begun to shift. It became less and less about having the right answers and more and more about having the right questions.

Do You Want to Wow Your Customers? [Podcast S08E07]

5 Questions That Make It Easy

Welcome to Season 8, Episode 7 of the This Is Your Life podcast. In this episode, Michele Cushatt and I discuss how to wow your customers.

Episode 7

Today’s marketplace is more noisy and competitive than it’s ever been. If you want to capture—and keep—your audience’s attention, wow needs to be a part of your business plan. In today’s episode, we give you 5 questions you can ask yourself to jumpstart the wow factor in your own business.

Listen to the Audio

NOTE: We are not recording a video version of the podcast this season. Enjoy the audio or subscribe to the podcast above.

In this episode, you’ll discover:

  • Tips for identifying the wow opportunities in your products or services.

  • Why you MUST care about the way your customer feels about their interaction with your organization.

  • The relationship between expectations and wow experiences.

  • What you can expect if you leave your customers disappointed (and how to avoid it).

Read the Transcript

You can download a complete, word-for-word transcript of this episode here, courtesy of Ginger Schell, a professional transcriptionist, who does all my transcriptions.

Join the Conversation

My favorite part of doing these podcasts is participating in the conversation they provoke. Each week, I ask one question. This week, it is this:

Question: Have you ever been wowed by a company? What was that experience like? You can leave a comment by clicking here.

Explore Additional Resources

In this episode we mentioned the following resources:

About Us

Michael Hyatt is the author of the New York Times, Wall Street Journal, and USA Today bestseller, Platform: Get Noticed in a Noisy World. Recognized by magazines like Forbes and Inc as an important online marketing and leadership expert, he’s also the founder of Platform University and 5 Days to Your Best Year Ever. Read more about him here.

Michele Cushatt is a popular speaker and author. Follow her on Facebook, Twitter, or her blog. She’s a three-time cancer survivor with a powerful, personal story. Listen to it here or read about it in her memoir, Undone: A Story of Making Peace with an Imperfect Life.

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"Don't judge each day by the harvest you reap but by the seeds that you plant." -Robert Louis Stevenson

Click here for my complete collection of quote card images.

10 Practical Ways to Boost Your Energy Level

How to Feel Better and Be More Effective

I am a high-energy person. But I haven’t always been that way. There have been times in my life when I was utterly exhausted.

Freedom jump

These were times when getting through the day was a big chore. Times when I had nothing left to give by the end of the day. Times when I just wanted to collapse into bed and pull the covers over my head.

But in recent years, I’ve been very deliberate about managing my energy level. I’ve done a lot of reading on this and have taken the time to learn and experiment with what works.