If you’ve ever been in a service-oriented business, you have likely dealt with the “high-maintenance client.” This is the person who has unreasonable expectations and is often demanding, unrelenting, and never satisfied regardless of how hard you work to meet their expectations. In today’s podcast, I give you practical advice on how to handle these situations.
Listen to the Audio
In this episode, you’ll discover:
- How to recognize the warning signs for high-maintenance clients.
The importance of clear expectations (and how to establish them).
One absolutely vital step to attracting the right kind of new clients.
How to decide when to walk away.
Read the Transcript
Join the Conversation
My favorite part of doing these podcasts is participating in the conversation they provoke. Each week, I ask one question. This week, it is this:
Question: What are some of the ways you’ve dealt with difficult clients in the past? How did it turn out?
Explore Additional Resources
In this episode we mentioned the following resources:
- The Strategic Relationship Matrix (Downloadable PDF Illustration)
Michael Hyatt is the author of the New York Times, Wall Street Journal, and USA Today bestseller, Platform: Get Noticed in a Noisy World. Recognized by magazines like Forbes and Inc as an important online marketing and leadership expert, he’s also the founder of Platform University and 5 Days to Your Best Year Ever. Read more about him here.
Michele Cushatt is a popular speaker and author. Follow her on Facebook, Twitter, or her blog. She’s a three-time cancer survivor with a powerful, personal story. Listen to it here or read about it in her memoir, Undone: A Story of Making Peace with an Imperfect Life.
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