Many words in the English language are difficult. In fact, there’s even a Dictionary of Difficult Words. But none are more difficult than these: “I’m sorry. I was wrong. Will you please forgive me?”
Archive for Apology
If you’re in a position of leadership, chances are better than good you’re going to blow it with your people sooner or later. It’s like messing things up in your marriage. Don’t ask me how I know this, but it’s inevitable from time to time. There are pluses and minuses to that comparison, but one […]
I have fired off my share of angry letters and e-mail. Honestly, I cannot think of a single time when these communiques had a positive effect. Here are six steps you can take when you are tempted.
As a leader, it’s not whether you will fail but HOW. In this guest post, Nathan Rouse shares five principles for failing well.
While BP may have initially bungled its response—and particularly its messaging—I think they now have it dialed in. As leaders, I think there are important lessons we can learn from BP about managing our own crises.
All of us blow it from time to time. But some mistakes are worse than others. Some are so grievous that they threaten to undo a career.
One key to leadership is the willingness to stand up and take responsibility for your mistakes. Good leaders do this even if they are guilty of 10% of the accusation or problem.