Erin Winick helped speed the progress of technology in America, and now she has mixed feelings about it. As an intern at a Southern California company, Winick worked with a 30-year professional maker of complicated molds to implement a 3-D printing process. The long-time employee offered great insights into the costs and dimensions of making […]
Archive for change
Most of us embrace comfort and resist anything that may lead to discomfort. But discomfort is our friend, because it leads to growth.
As leaders, we possess more power than we think. But we can only use it for good if we understand it and embrace it.
Years ago, I learned a valuable lesson: the answers we get are determined by the questions we ask. Here are seven better questions you can ask in the midst of adversity.
Customer service is a double-edged sword. Get it right and you can make loyal, lifelong customers who sell your products for you. Get it wrong and you can find your business in real trouble. The Wrong Way to Do It My friend Frank gave me an example of the exact wrong way to do customer […]
When I first joined Thomas Nelson, communications with most of our staff were not where they needed to be. There was a joke at the time that was all too accurate. If you worked at our publishing house and wanted to know what was coming next, you’d just have to find out about it in […]