One of your most lucrative clients has admitted to unethical behavior and is entirely unwilling to change. Do you keep the account and tie your name to their misdealing? Or do you terminate the relationship and lose over a million dollars in sunk cost? Your top salesman is accused of inappropriate behavior toward team members […]
Archive for Confrontation
It’s easy to assume that the benefits of gratitude are primarily external. But the latest research reveals that thankfulness offers major payoffs on our side of the equation, too. Discover the advantages of gratitude—and specific practices to harness them—in this week’s episode.
We are entering the holiday season, and that means a lot of great things: fun memories, good food, goofing off. But it might mean some awkward, uncomfortable conversations, too. According to two economists from UCLA and Washington State University, “politically divided” families actually cut short their Thanksgiving dinners last year rather than wrangle over the […]
If anything is certain in leadership—whether you’re leading a large company, a mid-sized team, or a family of four—it’s that bad things will happen. Ultimately, you will bear the responsibility of sharing the news. Shouldering the burden is the mark of a leader committed to gaining control of an unfavorable situation before it devolves into […]
When you think about how you receive feedback, what comes to mind? Initially, you probably feel defensive. Your brain immediately goes to the most painful part about it, the aspect that makes us feel uncomfortable and makes us want to avoid it all together. But that’s not how we grow, is it? Brain research shows […]
How do you feel when there’s a difficult conversation brewing at work that you won’t be able to duck? Unless you’re a sociopath, the answer is usually “not good.” Most of us know the ill effects of dreaded discussions. A brewing conflict will make you more distracted and irritable, which has knock-on physical effects, which […]
Our success as leaders often comes down to one thing. Not our planning. Not the market. But, instead, the conversations we lead. When stakes are high (and emotions even higher) you need a solid game-plan. In this episode, we break down a three-phase strategy for winning with your next crucial conversation.
“Does it get easier the more people you fire?” someone once asked me. I’ve been in leadership for decades now, and there’s no escaping letting people go from time to time. But that doesn’t make it easier. “No,” I said, “it hasn’t. And I hope to God it never does.” But while frequency doesn’t translate […]
People have way more potential than we often think they do. They can change, but unless we find the courage to speak up, they may not have the opportunity. Here are three truths to remember when you are faced with having a difficult conversation.
Courage is not the absence of fear. It is the willingness to act in spite of my fear. Here’s how I learned this invaluable lesson.
When seemingly indispensable employees become disrespectful, you must confront them. This is never easy, but is essential if you are going to be an effective leader.
I don’t like conflict. In fact, sometimes I think I am conflictaphobic. (I just made that word up.) I will do almost anything to avoid it. However, soon after I became head of one of our publishing divisions, I had to confront one of my authors. He was pleasant and cooperative when I spoke with him. But he was demanding, uncooperative, and downright nasty to my staff. Finally, one of them came to me, nearly in tears, and said, “I’m sorry, but I just can’t take it any more.” I had to make a choice.