Many leaders are good at the business side of things. They’re able to hit their goals, and they might even be decent at profit. But, unfortunately, many leaders don’t prioritize their people. And when this is the case, morale tends to be low, turnover is high, and the business suffers. The cost is too great. […]
Archive for culture
In 2013, the Romanian hacker Marcel Lazar cracked open email accounts belonging to the members of George W. Bush’s family. Lazar found paintings by the former president of animals, still life, even some self-portraits. Lazar released the images to the media, many people were surprised to discover Bush’s hobby. They need not have been. Presidents […]
Every leader would love to have a team of all-stars. But we sometimes discourage and frustrate our high performers without even realizing it. In this episode, we’ll show you how to manage the three tensions you face when leading high achievers. When we’re done, you will have the confidence to lead a highly engaged and […]
Good leaders know that you’re only as strong as your team. Businesses thrive or fail based on your team’s ability to execute the organization’s mission and goals with skill, precision, and passion. Companies today lob everything from free gym memberships to unlimited vacation days at their most qualified applicants. But putting the right people in […]
Steve Jobs was a virtuoso. Using technology and design, he changed the way we think about computers, phones, music, and movies. Tim Cook, by contrast, comes off as a boring technocrat. Jobs’s chosen successor as CEO of Apple is good at keeping the global supply chains for the company’s products going, which sounds like great […]
“How’s it going?” The query sounds warm and innocuous enough coming from a friend or sibling. But to an early-career employee the boss just-two-minutes-ago assigned a task, it can be a stark signal that you’re probably working for a micromanager. The greeting often conveys that you’re answering to an OCD-ish, down-to-the-minute-details kind of boss, one […]
Building an internal culture that loves a challenge is not just a good thing for businesses to do. It is actually essential if that company is going to grow. Employees that are never pushed or challenged grow bored, and surveys have reported that a stagnant work environment is the number one reason that workers look […]
Creativity is not some remote and solitary island. Each day, from the studios of legendary visual effects outfit Industrial Light & Magic to the conference rooms of ad agencies to the mission control rooms of NASA, teams of people come together to conceptualize, develop, and realize innovations in everything from movies to public policy. Yet […]
All of us want to motivate our team to achieve at a higher level, but sometimes the atmosphere around us works against us. In this episode, you’ll learn how some leaders unwittingly allow a toxic culture to derail their team’s success. And you’ll discover how to create a healthy, functional work environment by incorporating three […]
Most leaders would like to change their corporate culture, but they don’t know how. In this post, I outline six steps.
Customer service is a double-edged sword. Get it right and you can make loyal, lifelong customers who sell your products for you. Get it wrong and you can find your business in real trouble. The Wrong Way to Do It My friend Frank gave me an example of the exact wrong way to do customer […]
I hate cynicism. It is like cancer to the human soul. It is especially deadly when it infects an organization.