Customer service is a double-edged sword. Get it right and you can make loyal, lifelong customers who sell your products for you. Get it wrong and you can find your business in real trouble. The Wrong Way to Do It My friend Frank gave me an example of the exact wrong way to do customer […]
Archive for culture
I hate cynicism. It is like cancer to the human soul. It is especially deadly when it infects an organization.
Recently, my wife bought me a Labradoodle puppy. I had wanted one ever since my daughter got hers. My grandson named him “Charlie Brown,” since his fur was a beautiful chocolate brown color. Though he was born in January, we didn’t get to meet Charlie until last week. He spent the first eleven weeks at […]
Many organizations are applying game theory to behavioral change. In this guest post, Travis Dommert shares five ways you can use it to enhance your leadership skills.
In his new book, Craig Groeschel explains why and how we need to detox spiritually if we are going to maintain a healthy relationship with God and others.
This is a guest post by Sean Glaze, a team speaker and motivator. You can check out his blog, and follow him on Twitter. If you want to guest post on this blog, check out the guidelines here. What do penguins have to do with leadership and changing your toxic team culture? More than you […]
Cultures of accountability foster trust, integrity, and sustainable performance. Yet, six myths sabotage accountability in the workplace. Here’s what you can do about them.
Leaders must take responsibility for our own leadership development. In this guest post, Bill Hybels outlines four steps for absorbing new ideas and becoming a better leader.
So the front desk contacted the kitchen to set aside a croissant, and room service was informed that upon request, they would need to deliver the pastry post haste. … These are the stories that Steve Wynn shares with his teams—and you can witness that level of teamwork at any of his properties today.”
Social media have created a shift. According to author Charlene Li, it is creating a culture of sharing. If this is true, then the only way to succeed is to share more.
If you have a gnawing suspicion that work sucks, but aren’t quite sure what to do about it, this book is for you. In their recent book, Rework, Jason Fried and Keith Heinemeier Hanson challenge conventional business wisdom and show a better way to make work more fulfilling and less frustrating. In a moment, I will tell you how to get a FREE copy.
In my answer to Michael’s previous question, I emphasized the formal ways in which we communicate our values at Thomas Nelson. I talked about hiring practices, new employee orientation, rewards and recognition, and annual reviews. All of these are important, but, as I suggested at the end of the post, they are probably not the most important.