You know it’s time to declare email bankruptcy when you are experiencing the following four symptoms. If this is true of you, I provide a seven-step strategy for wiping the digital slate clean and starting over.
Archive for responsiveness
Not everyone thinks it is important to respond quickly to email. How do you get them to respond to you in a timely manner? Here are ten strategies.
Most people’s frustration at work is inflicted by their supervisors. Here are four specific ways they do so. Are you guilty?
“Can you name a person who has had a tremendous impact on you as a leader? Maybe someone who has been a mentor to you? Why and how did this person impact your life?” Here’s my answer.
Digital communication has changed everything. If a customer has a bad experience, he can email his friends, Twitter his followers, or blog about his experience. In the blink of an eye, one bad experience can cascade into thousands—and even millions—of impressions. Brands can be damaged in a few days.
Ridiculed for a generation, the butterfly effect was eventually proved by scientists and given the status of a law: ”The law of sensitive dependence on initial conditions.” It basically means that everything you do—and don’t do—matters. It has a bigger impact on the world than you can possibly imagine. I got to thinking about the application of this law to customer service this weekend. Sometimes, we underestimate the impact our actions have on our customers and ultimately the health of our organizations.
The companies that thrive in today’s economy will be those that can shift their cultures from the slower pace of business-as-usual to urgency. Because of this, I have made “Urgency” our annual theme for Thomas Nelson. I want this attribute to permeate every aspect of our culture. I know we have a long way to go.